topic Lost packages in Community Chat

Lost packages

Grouchomarx — Fri, 22 May 2020 19:25:09 GMT

So many of my things are getting lost in the mail. It's frustrating. I have never had issues like this. It seems like this mail innovations method of shipping is one problem. They claim they gave it to the post office and the post office claims they didn't receive it. Are they just throwing it into a ditch or what? The replacement sent out for a lost package also seems to also be lost now! Amazon tells me my thing is lost and issues a refund so I order a replacement and then the lost one turns up! On and on like this. I thought things were getting better, not worse. Sorry, needed to vent. No stores open by me except groceries, pharmacy, so I need to order other things online, otherwise I'd just give up!

Re: Lost packages

MandyG06 — Fri, 22 May 2020 19:29:41 GMT

my husband ordered me a diamonique piece for Mothers Day that was lost in the mail. Have not received the replacement yet, either I know it's not QVC's fault, though.

Re: Lost packages

Mz iMac — Fri, 22 May 2020 19:31:18 GMT

I never believed in "lost" shipping items. I've always believed they are "stolen."

Sometimes to be sold on the "black market" from the back of a tractor-trailer, etc.

~~I have a "criminal" mind from watching too many crime shows.~~

Re: Lost packages

Laura14 — Fri, 22 May 2020 19:41:05 GMT

I second @Mz iMac . Hope whoever got my heater two years ago is toasty warm.

Re: Lost packages

Boomernichols — Fri, 22 May 2020 20:14:02 GMT

@Laura14 You can be rest assured that whoever stole your heater will one day be warm or hot in hades................

Re: Lost packages

Laura14 — Fri, 22 May 2020 20:15:26 GMT

@Boomernichols There was more to that post but I was afraid of being banned.

Re: Lost packages

GoneButNotForgotten — Fri, 22 May 2020 20:22:06 GMT

to grouchoarx--I feel your pain!

However, please keep in mind that the country is dealing with a catastophe we have no experience in dealing with. People are only human and they're making mistakes.

Re: Lost packages

Grouchomarx — Fri, 22 May 2020 20:56:08 GMT

@GoneButNotForgotten wrote:
to grouchoarx--I feel your pain!

However, please keep in mind that the country is dealing with a catastophe we have no experience in dealing with. People are only human and they're making mistakes.

ITA, I just would have expected problems like this more like a month ago, and things improving now. Seems backwards! But I obviously don't have all the facts to make it make sense.

Re: Lost packages

Pook — Fri, 22 May 2020 20:56:10 GMT

@Grouchomarx Well we've never had a deadly pandemic either.

I know UPS, USPS and FedEX all have had to hire so many new workers,to try to handle all the extra packages now and so many workers having to self quaratine with little time to really train them. It is not just QVC. Three items I ordered from Amazon just disappeared with no tracking, six items from Walmart never arrived after being sent 3 different delivery dates then they notified me they are giving me a refund and they refunded me and reordered the same items and charged me again and they never arrived so another refund!! I have a 05-10 order from HSN that was shipped the next day but never showed on tracking until the 18th and now showing up somewhere in the opposite direction. Oh well nothing to get worked up about.

Re: Lost packages

Grouchomarx — Fri, 22 May 2020 20:58:07 GMT

@Pook wrote:
@Grouchomarx Well we've never had a deadly pandemic either.
I know UPS, USPS and FedEX all have had to hire so many new workers,to try to handle all the extra packages now and so many workers having to self quaratine with little time to really train them. It is not just QVC. Three items I ordered from Amazon just disappeared with no tracking, six items from Walmart never arrived after being sent 3 different delivery dates then they notified me they are giving me a refund and they refunded me and reordered the same items and charged me again and they never arrived so another refund!! I have a 05-10 order from HSN that was shipped the next day but never showed on tracking until the 18th and now showing up somewhere in the opposite direction. Oh well nothing to get worked up about.

Holy cow! I thought I had problems!

Re: Lost packages

esmerelda — Fri, 22 May 2020 21:48:17 GMT

@Grouchomarx Do you have a tracking number? The last place it was tracked should be able to tell you something or find it for you.

Re: Lost packages

rms1954 — Fri, 22 May 2020 22:03:43 GMT

All kinds people taking advantage of a bad situation. I've noticed an increase of first time posters claiming food items received but are bad. Great way to get free items and not have to send back anything.

Re: Lost packages

willdob3 — Sat, 23 May 2020 01:24:42 GMT

@Grouchomarx I’ve had that happen, too.

Right now, though, your thread title makes me wonder if some QVC warehouse employee is wandering around lost himself as he searches for the item I ordered on May 1st... will he ever find it? Will anyone ever find him? I suspect both are lost in the big, new QVC warehouse and may never be heard of again...!

Re: Lost packages

Pook — Sat, 23 May 2020 01:27:48 GMT

Another strange shipping issue is that I ordered 2 items from Amazon and 2 days later it came way before expected date but it was in an Walmart box and I thought maybe I had ordered from them instead but no ordere there. Amazon was showing shipping problem with that order but now showing just shipping. They said probably vendor also ships for Walmart and mistakenly sent it in their box and not to worry about it and I will get their shipment in a few days.

Re: Lost packages

Grouchomarx — Sat, 23 May 2020 16:28:59 GMT

@esmerelda wrote:
@Grouchomarx Do you have a tracking number? The last place it was tracked should be able to tell you something or find it for you.

Tracking through HSN link shows package was transferred to USPS by UPS mail innovations, However if I track with USPS they say they are awaiting the item. So basically nobody claims to have it. It just stays that way forever and I never get the item.

Re: Lost packages

bayflwc — Sat, 23 May 2020 22:38:22 GMT

@Grouchomarx wrote:
@esmerelda wrote:
@Grouchomarx Do you have a tracking number? The last place it was tracked should be able to tell you something or find it for you.
Tracking through HSN link shows package was transferred to USPS by UPS mail innovations, However if I track with USPS they say they are awaiting the item. So basically nobody claims to have it. It just stays that way forever and I never get the item.

I had something accepted by the local post office on 4/21/20. Still not here. When I called them, they said they didn't have the package yet, that the tracking was based on a manifest. HUH?

It took me days of calling QVC in nightmare phone loops and never got through to anyone. Tried the e-mail option, and they replied 2 weeks later that the tracking information says it is at the post office. And do i still want the item?

Never, ever in the 30 years I have been shoppping with QVC has anything like this happened. I've received empty jewelry boxes, I've gotten things later than expected, or damaged. But never had anything held hostage by USPS before.

This is not QVC's fault, and I have always had good experiences with their Customer Service. Very few returns over the years, and exchanges have been satisfactory. This incident has just been extremely strange.

Re: Lost packages

esmerelda — Sun, 24 May 2020 04:44:33 GMT

@Grouchomarx wrote:
@esmerelda wrote:
@Grouchomarx Do you have a tracking number? The last place it was tracked should be able to tell you something or find it for you.
Tracking through HSN link shows package was transferred to USPS by UPS mail innovations, However if I track with USPS they say they are awaiting the item. So basically nobody claims to have it. It just stays that way forever and I never get the item.

@Grouchomarx @bayflwc I recently had a package languishing in a distant PO for over a week. I called my local postmaster (love small-town living) and asked for help to get it moving. I had it two days later.

I was told that photos/images of packages (tracking numbers?) are taken at various places along the way and that's how they were able to find my package.

Try calling your local PO and giving them the tracking number and details and see if they can help somehow. Good luck!