topic Re: Ebay question in Community Chat

Ebay question

Seannie — Wed, 20 May 2020 18:04:31 GMT

Hi all,

Newish to buying on Ebay (<2 years), never a problem until now. Seller sent wrong size from what I ordered. I have no use for this item and politely asked for a refund. Ebay says I must send it back to get a refund.

Husband says no way am I to risk my life going to post offce during pandemic. He and I are both hi-risk individuals and he says it's not worth risk. Also governor has stay-at-home order in effect.

What would you do? Appreciate any advice, Seannie

Re: Ebay question

ellada — Wed, 20 May 2020 18:08:01 GMT

You can just arrange pick up with your post office, they will pick it up for you , you just put it in your mail box if it fits or outside if its a biger parcel for the mail person to pick up easy and free of charge.

Re: Ebay question

Miss Pepsi — Wed, 20 May 2020 18:08:03 GMT

ask the seller to send you a return postage label, then once you get it you can go to USPS.com and request a pickup. We were in the same situation and did exactly this and it worked out perfectly.

Re: Ebay question

cantdrive55 — Wed, 20 May 2020 18:09:44 GMT

You can print the prepaid return mailing label eBay issues, pack the item & have your mail carrier take it when he/she delivers your mail.

Re: Ebay question

Kachina624 — Wed, 20 May 2020 18:16:53 GMT

@ellada wrote:
You can just arrange pick up with your post office, they will pick it up for you , you just put it in your mail box if it fits or outside if its a biger parcel for the mail person to pick up easy and free of charge.

@ellada They will only pick it up if it has a pre-paid label. Most consumers don't have the equipment or know-how to do this. To return or exchange it, it will have to be returned, however. Surely the OP doesn't expect to keep it free. She'll have to make the decision as to what to do.

Re: Ebay question

corita — Wed, 20 May 2020 18:19:27 GMT

@Kachina624 wrote:
@ellada wrote:
You can just arrange pick up with your post office, they will pick it up for you , you just put it in your mail box if it fits or outside if its a biger parcel for the mail person to pick up easy and free of charge.
@ellada They will only pick it up if it has a pre-paid label. Most consumers don't have the equipment or know-how to do this. To return or exchange it, it will have to be returned, however. Surely the OP doesn't expect to keep it free. She'll have to make the decision as to what to do.
-----------
I just put a bright colored post-it note on my mail box asking the mailman to come to house for package! Now I have had the same guy for over four years, so we know each other!!

Re: Ebay question

Mom2Dogs — Wed, 20 May 2020 18:26:54 GMT

@Seannie The seller could send you a prepaid label, if the issue was not your fault.

You can always open a converation/complaint with ebay, they will step in if necessary.

Re: Ebay question

Miss Pepsi — Wed, 20 May 2020 18:38:01 GMT

most people don't have what equipment to print out a prepaid label? We printed ours out on a printer. The seller sent it to us in email, we printed it out, attached it to the pakage, contacted the post office and arranged for a pickup and it was a done deal.

Re: Ebay question

Seannie — Wed, 20 May 2020 18:46:49 GMT

Hi OP here,

Guess i'm just a naive person, but by golly, if I were a seller and sent out the wrong item I'd issue a refund pronto or send the correct item with an apology and tell them to keep the mistake item and send it back when the pandemic is over.

If the mailman picks it up at my home, where's my tracking and proof I sent it?

Thank you all for responding,

Seannie

Re: Ebay question

gidgetgh — Wed, 20 May 2020 18:49:18 GMT

I've been going to the post office just about every day for the last two weeks. I go between 8:30 and 9:00 and in each case, there has been no line at all wh9ch is surprising as it's a large, busy post office. I wear a mask, use hand sanitizer when I get back in the car and wash my hands....three times....when I get home. And I come directly home. And I change my clothes.

But you have to do what you are comfortable with. I would ask the seller to email a return label to you. As others have said, print it out and put the package in your mailbox.

Re: Ebay question

Whosits — Wed, 20 May 2020 21:10:14 GMT

Go to Post Office, wear a mask, disinfect hands when back in car, wash hands when back home. Do not touch face.

Re: Ebay question

Shelbelle — Wed, 20 May 2020 21:35:59 GMT

Seems to me that this is the sellers error, the seller should send you a free postage return label, and you can leave the pkg in your mailbox for your mail carrier to pick up. Seller has to make good on their error.

Re: Ebay question

corita — Wed, 20 May 2020 22:22:34 GMT

@Seannie wrote:
Hi OP here,
Guess i'm just a naive person, but by golly, if I were a seller and sent out the wrong item I'd issue a refund pronto or send the correct item with an apology and tell them to keep the mistake item and send it back when the pandemic is over.
If the mailman picks it up at my home, where's my tracking and proof I sent it?
Thank you all for responding,
Seannie
--------------
My mailman scans the package before he keeps going on his route!!

Re: Ebay question

ECBG — Thu, 21 May 2020 00:11:56 GMT

@Seannie Just take anything, even winter gloves, to open the PO doors, assuming you have a mask.. Here, SO few people are about, it's like a ghost town even in the grocery store!

Then, leave the winter gloves in the back floor of your car a few months!

Re: Ebay question

sometimesQVCaddict — Thu, 21 May 2020 00:55:39 GMT

@Seannie wrote:
Hi OP here,
Guess i'm just a naive person, but by golly, if I were a seller and sent out the wrong item I'd issue a refund pronto or send the correct item with an apology and tell them to keep the mistake item and send it back when the pandemic is over.
If the mailman picks it up at my home, where's my tracking and proof I sent it?

Thank you all for responding,
Seannie

I do sympathize with you, but the seller does not know if you are honest or dishonest. Unfortunately that's reality. The protocol for a refund is to receive back the defective/wrong item before getting a refund. As a seller myself, I've had some bad apples (99% have been good though!!) and people wanting to keep the item AND get a refund. Nope!

I DO also get with the pandemic not wanting to go out! Does your post office have a self service kiosk (mine does)? You can walk to it and not have to interact with another human being (just wear gloves to touch the screen). Or if you can print out a label from the post office or the seller can provide one to you electronically. Good luck!!

Re: Ebay question

Sushismom — Thu, 21 May 2020 01:09:06 GMT

@sometimesQVCaddict

If the seller sent an incorrect item, make sure you note this (an item NOT as described) on the ebay return page. Ebay will then make the seller provide you with a return label. If the seller is out of the US, they cannot email you a label but should provide you with the MONEY to purchase one.

If the seller emails you the label, make sure you note the tracking number before mailing it out. If you're sent the money, use it to purchase a label ONLINE so you can print it. Again, make sure you note the tracking number. Then set it out with your regular mail; no need to go to the post office either way.

If you don't receive either a label or the money, you'll need to wait until ebay lets you ask them to step in. You should then be refunded without needing to send the item back.