topic Re: Question for Shop HQ online shoppers in Community Chat

Question for Shop HQ online shoppers

SeaMaiden — Sat, 16 May 2020 15:18:13 GMT

Wondering if anyone else has this issue when ordering online with shopHQ...

When I am at the last check out page to submit order.... I can not hit the place order button at the bottom of the page because there is a "bar" at the bottom of the page with information about ShopHQ that covers the place order button.

No matter if I use my ipad or desktop... no matter what browser I use... the same thing happens if I try to place an order. I mentioned it to their facebook social people and they say to send them a screen shot... but when I copy the page... it does not show the bar covering the place order button like it is on my screen. I can not seem to send them what is on my checkout page.

Does anyone here have this issue going on with ShopHQ's website when checking out? Why would it just be me and only on this website? I know it has to be their issue as it is the only site that has this problem.

Re: Question for Shop HQ online shoppers

kittyloo — Sat, 16 May 2020 15:45:44 GMT

@SeaMaiden I just tried placing a a order. No lines of bars anywhere. Not sure what's going on.

Re: Question for Shop HQ online shoppers

SeaMaiden — Sat, 16 May 2020 16:26:50 GMT

@kittyloo wrote:
@SeaMaiden I just tried placing a a order. No lines of bars anywhere. Not sure what's going on.

@kittyloo So when you are on the checkout page to submit order... you can just hit the place order button and nothing is covering it up?

Can I ask if at the bottom or YOUR check out PAGE is there a bar or band with some shop HQ information?

Re: Question for Shop HQ online shoppers

Gorgf — Sat, 16 May 2020 16:30:59 GMT

@SeaMaiden This happened to me a couple of weeks ago. I tried several times. I ended up calling in on auto order. I haven't tried lately.

Re: Question for Shop HQ online shoppers

SeaMaiden — Sat, 16 May 2020 16:36:27 GMT

@Gorgf wrote:
@SeaMaiden This happened to me a couple of weeks ago. I tried several times. I ended up calling in on auto order. I haven't tried lately.

@Gorgf Yes I can order on line but the process is so long and time consuming... I would like to have online access. Let me know if the situation still is happening to you OK?

Re: Question for Shop HQ online shoppers

Grouchomarx — Sat, 16 May 2020 16:41:07 GMT

Yes it happened to me a few days ago. Super annoying. I was using an iPad, thought perhaps it wasn't compatible with the website. But I've shopped before without this issue. The only way I somehow solved it was to select the easy pay option, which I did not want, and it went through. Sorry I can't have a more specific solution for you, I was basically just clicking around randomly trying to fix it.

Re: Question for Shop HQ online shoppers

SeaMaiden — Sat, 16 May 2020 16:45:31 GMT

@Grouchomarx wrote:
Yes it happened to me a few days ago. Super annoying. I was using an iPad, thought perhaps it wasn't compatible with the website. But I've shopped before without this issue. The only way I somehow solved it was to select the easy pay option, which I did not want, and it went through. Sorry I can't have a more specific solution for you, I was basically just clicking around randomly trying to fix it.

@Grouchomarx I doubt it will ever get fixed. Their loss.

Re: Question for Shop HQ online shoppers

Grouchomarx — Sat, 16 May 2020 16:43:42 GMT

@SeaMaiden wrote:
@Grouchomarx wrote:
Yes it happened to me a few days ago. Super annoying. I was using an iPad, thought perhaps it wasn't compatible with the website. But I've shopped before without this issue. The only way I somehow solved it was to select the easy pay option, which I did not want, and it went through. Sorry I can't have a more specific solution for you, I was basically just clicking around randomly trying to fix it.
@Grouchomarx No doubt it will ever get fixed. Their loss.

I would not shop there but they have my beloved primo beets and they had a good sale!

Re: Question for Shop HQ online shoppers

sunshine45 — Sat, 16 May 2020 19:01:44 GMT

i placed an order last week and went through mr rebates and did not have any issues.

when i get to the final page, the black "place my order" button is on the right hand side of the page, in the middle. there is nothing blocking it. i tested it out on my laptop using microsoft edge browser.

i get the same page when i use firefox.

Re: Question for Shop HQ online shoppers

sunshine45 — Sat, 16 May 2020 19:04:53 GMT

maybe try clearing out your cookies on your device, reboot, and start over?

that often solves issues.

Re: Question for Shop HQ online shoppers

chickenbutt — Sat, 16 May 2020 19:25:21 GMT

Is it possible to reduce the size you are using for your screen. E.g. sometimes I will have it at 125-150 percent and it makes things squish together, but when I reduce the size of the page things are back where they should be.

Just a thought.

Re: Question for Shop HQ online shoppers

SeaMaiden — Sat, 16 May 2020 20:14:05 GMT

@chickenbutt @sunshine45 @Grouchomarx @Gorgf @kittyloo

Thankyou for taking the time to comment and suggestions 🙂❤️

Re: Question for Shop HQ online shoppers

kittyloo — Sat, 16 May 2020 20:17:03 GMT

@SeaMaiden

no everything on the order page looked just as it always does.

Re: Question for Shop HQ online shoppers

chickenbutt — Sat, 16 May 2020 20:18:43 GMT

I hope you are able to work it out.

My suggestion was because I have dealt with it before with sites where I am doing something and I get to where I need to click on something and everything is smooshed together.

So, I change the page down as far as necessary to fix the page, finish what I'm doing, then change the zoom back up to what works for me otherwise.

When I want to log out of Amazon, for example, and click on that pull down the choice to log off is way down at the bottom of the pull-down beyond my page bottom, so there's no way to do it. But if I change my page all the way down to 75%, I can access it, click on it, then I change my page back to 125 or 150, depending on the browser.