topic Re: QVC update from its first page in Community Chat

QVC update from its first page

Dinaki — Fri, 15 May 2020 21:13:34 GMT

https://www.qurateretailgroup.com/lp/staying-connected/?qq=mh

Re: QVC update from its first page

sunshine45 — Fri, 15 May 2020 22:20:04 GMT

Posted: May 08, 2020 Shipping Delays While We Take Extra Precautions

We’re so happy you love shopping with us during this time, and how much you look forward to receiving your orders—and we’re doing everything we can to ship them out to you. But because of the additional safety precautions our team members are taking, there may be shipping delays that impact your expected delivery date.

As we’re working hard to ship orders as soon as possible, the safety of our QVC & HSN team members is paramount, so we truly appreciate your patience. While you may experience longer-than-normal wait times when contacting Customer Service, remember that you can always access information on your orders, returns & Easy Pay® or FlexPay at QVC.com or HSN.com. We can also connect using Facebook Messenger.

Thanks again for your continued patience, and we hope you and yours stay healthy & safe.

Re: QVC update from its first page

Marp — Fri, 15 May 2020 22:30:45 GMT

Aside from Q's own shipping delays and problems they should have mentioned that vendors (from whom many items are shipped), as well as carriers, are also experiencing delays and problems which compounds how long it takes to get purchases delivered.

Re: QVC update from its first page

noodleann — Fri, 15 May 2020 22:35:31 GMT

R-i-i-ght. I ordered something that's not cheap (to me) on the 30th of April. The order page says "In process: Arrives by 5/15/2020."

There's no tracking number and only an autoresponse from QVC to the inquiry I sent them this morning via their contact form. It says they're busy.

The item now has 3 low reviews complaining about the same thing, orders with delivery dates that come and go and no tracking provided. The order screen says no changes can be made to the order, but they can't keep us from doing chargebacks for items not shipped or received.

This item is sold out, but it's been relisted with a different item number and a higher price, and that listing has a ship date of nearly 3 weeks from today.

Re: QVC update from its first page

sunshine45 — Fri, 15 May 2020 22:50:54 GMT

anyone needing to contact customer service please use the email that is often posted here. qvcsocialteam@qvc.com. they are the best and can usually resolve your situation in a day or so......sometimes within an hour! they are doing a GREAT job.

Re: QVC update from its first page

Caligurll — Fri, 15 May 2020 22:53:53 GMT

Oddly, I've had my best shipping experience ever with QVC on my last order; it shipped within one day and there were no delays along the way. My other orders have arrived faster than has been usual for me also.

Re: QVC update from its first page

Spurt — Fri, 15 May 2020 23:03:27 GMT

@noodleann wrote:
R-i-i-ght. I ordered something that's not cheap (to me) on the 30th of April. The order page says "In process: Arrives by 5/15/2020."

There's no tracking number and only an autoresponse from QVC to the inquiry I sent them this morning via their contact form. It says they're busy.

The item now has 3 low reviews complaining about the same thing, orders with delivery dates that come and go and no tracking provided. The order screen says no changes can be made to the order, but they can't keep us from doing chargebacks for items not shipped or received.

This item is sold out, but it's been relisted with a different item number and a higher price, and that listing has a ship date of nearly 3 weeks from today.

@noodleann

If they are putting shipping complaints about delivery delays in the reviews they are just spinning their wheels...that info is not going to correct the problem with shipping delays.......The Review Guidelines specifically say:

If you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly.

Re: QVC update from its first page

germanshepherdlove — Fri, 15 May 2020 23:17:26 GMT

Honestly, don't offer items for sale if you can't ship them out. Am so fed up with this covid shmovid worn out excuse and yes I noticed they stopped using the disease name, this time.

Re: QVC update from its first page

Marp — Fri, 15 May 2020 23:53:22 GMT

@sunshine45 wrote:
anyone needing to contact customer service please use the email that is often posted here. qvcsocialteam@qvc.com. they are the best and can usually resolve your situation in a day or so......sometimes within an hour! they are doing a GREAT job.

Unless, of course, a large percentage of disgruntled Q shoppers bypass customer service and go directly to the social team lol.

Re: QVC update from its first page

sunshine45 — Sat, 16 May 2020 00:04:42 GMT

@Marp wrote:
@sunshine45 wrote:
anyone needing to contact customer service please use the email that is often posted here. qvcsocialteam@qvc.com. they are the best and can usually resolve your situation in a day or so......sometimes within an hour! they are doing a GREAT job.
Unless, of course, a large percentage of disgruntled Q shoppers bypass customer service and go directly to the social team lol.

@Marp so far for me, they have handled everything in less than a day. i have also had success with facebook messenger for customer service. no complaints from me.

Re: QVC update from its first page

Marp — Sat, 16 May 2020 02:21:42 GMT

@sunshine45 wrote:
@Marp wrote:
@sunshine45 wrote:
anyone needing to contact customer service please use the email that is often posted here. qvcsocialteam@qvc.com. they are the best and can usually resolve your situation in a day or so......sometimes within an hour! they are doing a GREAT job.
Unless, of course, a large percentage of disgruntled Q shoppers bypass customer service and go directly to the social team lol.

@Marp so far for me, they have handled everything in less than a day. i have also had success with facebook messenger for customer service. no complaints from me.

@sunshine45, I agree the mods do an amazing job but my point is there are a limited number of them and if too many start turning to them they will be overwhelmed and their rapid response ability will be greatly diminished.

Just imagine that of the 1,500+ currently online 500 want a problem rectified and they all turn to the 2 or 3 mods that are routinely on duty now. How efficient could the mods possibly be.

And no, I'm not suggesting that QVCSocialTeam@qvc.com be kept a secret, my initial post was more tongue in cheek but still, if you think about it at some point there could be too much of a demand for their service which will impact their stellar abilities. IMO they should be a last resort not first in line.