topic Re: UNETHICAL in Community Chat

UNETHICAL

Tinkerbell3 — Tue, 05 May 2020 21:35:30 GMT

I received an order today (4-pc Philosophy Purity) that I placed on APRIL 11th!!!

The box arrived with someone else's (a woman in Irwin, Pa) address label and return label. My address label was then literally thrown on the side of the box! So, not only do I now have the name and address of another QVC shopper, but I have her return also!

I opened the box and there is no receipt and the bottles were not packaged as usual. I am FURIOUS!

So, I waited a month to receive a return. NICE! So unethical & sloppy!

Re: UNETHICAL

tansy — Tue, 05 May 2020 21:38:24 GMT

Email the mods here to see if you can get a refund. I'd be disappointed with this purchase, too.

Re: UNETHICAL

riley1 — Tue, 05 May 2020 21:39:48 GMT

You might get a better response if you post this in the Customer Care section - one of the Mods might be better able to help you.

Re: UNETHICAL

Spurt — Tue, 05 May 2020 21:39:53 GMT

@Tinkerbell3 wrote:
I received an order today (4-pc Philosophy Purity) that I placed on APRIL 11th!!!

The box arrived with someone else's (a woman in Irwin, Pa) address label and return label. My address label was then literally thrown on the side of the box! So, not only do I now have the name and address of another QVC shopper, but I have her return also!

I opened the box and there is no receipt and the bottles were not packaged as usual. I am FURIOUS!

So, I waited a month to receive a return. NICE! So unethical & sloppy!

@Tinkerbell3

That's happened to me before too---- I wouldn't quite call it "unethical", I'd say its SLOPPY & IRRESPONSIBLE SHIPPING & HANDLING!

Email the Social Team and they can probably sort this out and make it right, and pass your complaint on....

Re: UNETHICAL

Gabidog — Tue, 05 May 2020 22:00:25 GMT

Unclear how any business can remain in business when so much seems to be going wrong...and I do not blame the virus for all of this. If you cannot maintain customer service then maybe QVC should have just shut down for a month. I too am waiting on a refund...for weeks! You just feel like not ordering because there are too many problems.

Re: UNETHICAL

september — Tue, 05 May 2020 22:04:29 GMT

Receiving other shoppers returns happens sometimes. I've gotten them a few times. Have read about many other instances on this board

contacting customer care is the best option. They'll compensate you, and report it so it perhaps won't happen again

Re: UNETHICAL

songbird — Tue, 05 May 2020 22:07:00 GMT

@Tinkerbell3 Same thing happened to me. This was some time ago. I called customer service and got it straighten out.

Re: UNETHICAL

Sapphiregal — Tue, 05 May 2020 22:10:18 GMT

@Gabidog wrote:
Unclear how any business can remain in business when so much seems to be going wrong...and I do not blame the virus for all of this. If you cannot maintain customer service then maybe QVC should have just shut down for a month. I too am waiting on a refund...for weeks! You just feel like not ordering because there are too many problems.

@Gabidog

I agree with you. Customer service has certainly gone by the wayside. I couldn't even get anyone to answer the phone recently. If they.can't maintain business as usual, then, yes, they should shut down for awhile.

And talk about problems with orders! For quite awhile now, when I have returned an item, I am not given the correct amount due me on that return.

Re: UNETHICAL

Paulette-QVC — Tue, 05 May 2020 22:17:30 GMT

@Tinkerbell3 wrote:

I received an order today (4-pc Philosophy Purity) that I placed on APRIL 11th!!!

The box arrived with someone else's (a woman in Irwin, Pa) address label and return label. My address label was then literally thrown on the side of the box! So, not only do I now have the name and address of another QVC shopper, but I have her return also!

I opened the box and there is no receipt and the bottles were not packaged as usual. I am FURIOUS!

So, I waited a month to receive a return. NICE! So unethical & sloppy!

We are so very sorry this has happen. This situation was not done intentionally. It's good to know you were able to talk to customer service in regards to the issue. If you need additional assistance please reach out to us at QVCSocialTeam@qvc.com.

Re: UNETHICAL

GAC65 — Tue, 05 May 2020 23:17:40 GMT

QVC Is having serious issues with their Warehouse. I recently received back my return with a new label attached....they did not even open the bag!

Re: UNETHICAL

tobes — Wed, 06 May 2020 19:17:05 GMT

@Tinkerbell3 Perhaps we can give some exception to people who are working through the pandemic and perhaps the shipping departmets are short-handed and apt to make mistakes. Take a moment and contact customer service. Leave out the word "furious." I I am sure you will get much farther with your situation.

Re: UNETHICAL

Cakers3 — Wed, 06 May 2020 19:30:30 GMT

I'd be concerned that the product was tried and is now contaminated.

ETA: And not with the virus, just contaminated from somebody's fingers using the product or make-up being put on a face or eyes then returned.