topic Re: Closed in Community Chat

Closed

gramgrandkids1 — Sun, 03 May 2020 15:26:56 GMT

Just called Q customer service and they are closed today and Monday. Will try calling Tuesday along with the thousands of other callers that have questions/concerns. Not complaining just giving you a heads up.

Re: Closed

sunshine45 — Sun, 03 May 2020 15:30:56 GMT

interesting......they do have a notice up, but it does not say they will be closed tomorrow.

Due to ongoing local & global health concerns, we’ll have reduced phone representative support on Sunday, 5/3. For info on orders, returns & Easy Pay®, check My Account & Order Status on QVC.com. We’ll resume normal support hours on Monday, 5/4.

the other options are using facebook messenger chat OR qvcsocialteam@qvc.com

Re: Closed

SeaMaiden — Sun, 03 May 2020 15:32:41 GMT

What a crummy business move... So keep some staff on to help customers... PAY THEM GOOD.

Re: Closed

Shelbelle — Sun, 03 May 2020 15:35:14 GMT

@SeaMaiden wrote:
What a crummy business move... So keep some staff on to help customers... PAY THEM GOOD.

I agree, my feeling is that if you are going to remain on the air, then you must also offer CS at the same time!!! You can bet there are plenty of people there taking orders!!

Re: Closed

San Antonio Gal — Sun, 03 May 2020 15:35:39 GMT

It seems odd that they would shut down completely as opposed to having a small staff available to help customers. Customer Service (I'm assuming) is a work from home position so not sure why they would completely shut down.

Re: Closed

KingstonsMom — Sun, 03 May 2020 15:36:32 GMT

I agree with @sunshine45 , emailing the QVCSocialTeam@QVC.com with order #, etc., is your best bet for a speedy resolution, once the floodgates to call CS have re-opened.

Re: Closed

SharkE — Sun, 03 May 2020 15:39:39 GMT

Can't wait for the stores to open

Re: Closed

fthunt — Sun, 03 May 2020 15:41:26 GMT

This is just the beginning - 24 hours on air started 'temporarily"' too.

Re: Closed

manny2 — Sun, 03 May 2020 15:43:57 GMT

@SeaMaiden wrote:
What a crummy business move... So keep some staff on to help customers... PAY THEM GOOD.

I agree with you @SeaMaiden they can work remote, so I don't understand the move.

Re: Closed

RollTide2008 — Sun, 03 May 2020 15:44:10 GMT

The company I work for is advising customers of longer than usual wait times for customer service on Monday and Tuesday as we’ve spent the weekend moving some people back to the office from work from home and cutting the people continuing to work from home over to a new phone system to help us work more effectively.

Re: Closed

Marp — Sun, 03 May 2020 15:46:01 GMT

@SeaMaiden wrote:
What a crummy business move... So keep some staff on to help customers... PAY THEM GOOD.

we’ll have reduced phone representative support on Sunday, 5/3.

Re: Closed

millieshops — Sun, 03 May 2020 16:02:44 GMT

@SharkElol - I know some day I will want to shop again, but right now unless I see a stash of disposable masks, I can't imagine what I'd buy. So happy not to need - not to need anything in particular, but also not to have the general urge to shop.

In the area where I live with the kinds of social activities I do most often, it could be months before that part of normal returns for me. And if I'm 99% at home, I have enough clothes for 10 years!

About 10 minutes ago I walked into the bedroom and just stood here looking around and began to imagine what I might wear on my next trip to the supermarket and that's many days away. Carzy, crazy, I know.

Re: Closed

sunshine45 — Sun, 03 May 2020 16:04:30 GMT

just a follow up......the phone customer service representatives will be back up at 7am et on monday. they are not closed all day on monday.

Re: Closed

SeaMaiden — Sun, 03 May 2020 16:05:24 GMT

@millieshops wrote:
@SharkElol - I know some day I will want to shop again, but right now unless I see a stash of disposable masks, I can't imagine what I'd buy. So happy not to need - not to need anything in particular, but also not to have the general urge to shop.

In the area where I live with the kinds of social activities I do most often, it could be months before that part of normal returns for me. And if I'm 99% at home, I have enough clothes for 10 years!

About 10 minutes ago I walked into the bedroom and just stood here looking around and began to imagine what I might wear on my next trip to the supermarket and that's many days away. Carzy, crazy, I know.

@millieshops I have not left the house other than going around the block on a walk for going on three weeks. Next week I will venture out to Costco to stock back up on my favorite things... I have not put REAL clothes on for so long I hope my pants fit.

Re: Closed

software — Sun, 03 May 2020 16:37:42 GMT

Q just laid off over 1,000 employees when they closed a distribution center. Seems to me it's a cash flow problem.

Even if someone works remote, they still get a paycheck. Q going down to bare bones.

Re: Closed

Mominohio — Sun, 03 May 2020 16:52:03 GMT

Reaching customer service has been all but impossible for a couple of weeks at least.

They end up dumping the call and you get a busy signal.

What I don't get is in this day of work at home, how they didin't have thousands of people ready and willing to work from home in CS at least. I don't know where their call centers are of if they have many anymore, but I am amazed how bad CS has been to reach for quiet awhile now.

Re: Closed

MalteseMomma — Sun, 03 May 2020 17:44:05 GMT

I don't think it has anything to do with the virus.

The Q bit off more than it can chew,imo

and has been going downhill ever since!

Re: Closed

gabstoomuch — Sun, 03 May 2020 18:16:27 GMT

I do think it has to do with the virus. Pennsylvania has been hit as hard as any oher state. It might not only be because of a distribution center, but I think it is more that people are also not buying much right now.

Think about the number of unemployed (30 million) shopping at QVC for products that are already priced too high, buying anything is just not the first thing on people's priority list.

Lower buying = lower call volume. There is no question that can't wait until another day. Overnights have been gone for a while (pre-virus) so I also assume they were in trouble already and the virus just took them further down.

I am concerned actually. Andrew Lessman is over on HSN and he keeps repeating "while supplies last" and he has NEVER said that. He always says "I can readjust the quantities if need be to last the day". I am wondering if his plant is not working at full capacity either. This is global too, so I also wonder if he is having trouble getting ingredients.

People are not thinking about vitamins either. Maybe more than clothes and stuff like kitchenware, but still, it goes back to people being in preservation mode. They are scared. It is all a long roll down a hill until people feel safe and for people to get back to work.

It must be tough for QVC/HSN to stay on the air. They are expensive (imo) and people can get their essentials from other places online if their stores are closed or they are afraid to go out.

Re: Closed

goldensrbest — Sun, 03 May 2020 18:22:14 GMT

I fail to see this as a problem.

Re: Closed

Snoopp — Sun, 03 May 2020 18:22:31 GMT

Could they just be looking for a way to cut costs and COVID19 gives them an out. Put some workers on furlough and operate with a skeleton crew for customer service. They might also be in a nosedive as far as sales and this was a way to stem the bleeding.