topic Re: Never Again in Community Chat

Never Again

Dinaki — Sat, 02 May 2020 16:32:36 GMT

Early last week, I placed an order at Macys for a pair of pants. Until today, I only received one email from them stating what I ordered, nothing else afterwards. I telephoned right now and I was been told that my order will be packed on May the 18th.

I wish that on the other line was a human so I could talk, but really, almost a month for a pair of pants to be shipped?

QVC and again QVC, perfect place to shop. I shall never again place an order with Macys.

Re: Never Again

stuyvesant — Sat, 02 May 2020 16:39:10 GMT

@Dinaki your thread title made me think of the Holocaust. And then I opened it and it's about delayed shipping for pants!

Re: Never Again

SeaMaiden — Sat, 02 May 2020 16:43:15 GMT

@Dinaki I placed a Macy's order recently. It took about a month for it to arrive in FOUR different shipments....

I also have an Old Navy order coming....placed it on April 3rd and it has not yet even shipped.

Re: Never Again

Scooby Doo — Sat, 02 May 2020 16:51:08 GMT

Shipping is slow from everywhere and the new normal for a while. Something we are going to have to get used to. Macy's warehouse may not have as many employees working during this time and then take into account slow shipping. I ordered from them a couple of weeks ago and just received my items yesterday.

Then I realized that it doesn't matter about a new shirt or pair of pants. Can't go anywhere to wear them anyway so I don't really need any new clothes this year.

Re: Never Again

QVCkitty1 — Sat, 02 May 2020 17:01:01 GMT

Look, I love fast shipping, and under normal circumstances I have no patience . But under these circumstances, I place my order and realize it will take extra time, there is no point in getting aggravated, these are not normal times.

Re: Never Again

Tallgal — Sat, 02 May 2020 17:04:30 GMT

Hi SeaMaiden I hope you get your Old Navy order soon. I received my Old Navy order this past Thursday 4/30/2020. I originally placed the order on 4/17/2020.

Re: Never Again

Dinaki — Sat, 02 May 2020 17:05:07 GMT

I thank you ladies for replying to me. I now understand.

QVC though, when I shop with them, I receive my merchandise fast and they also send me email that my stuff is shipped.

Also yestreday I placed an order in fragracenet, and guess what, today my parcel is been shipped!

Re: Never Again

CelticCrafter — Sat, 02 May 2020 17:07:03 GMT

Warehouses and distribution centers are not fully staffed.

Re: Never Again

queendiva — Sat, 02 May 2020 17:08:48 GMT

@Dinaki : sorry to hear about your experience.

I placed an order with Macy's about a week ago for maybe 6 clothing items (great sale prices!) They arrived on multiple days, but were all shipped quickly, arriving from a couple of days to one week.
Way faster than I get my orders from QVC.

Re: Never Again

CatsyCline — Sat, 02 May 2020 17:25:34 GMT

Anything i have ever ordered from Macys comes from one of their stores.

Re: Never Again

Mominohio — Sat, 02 May 2020 17:30:49 GMT

Maybe we need to be Christmas shopping now, if this is how it's going to be!

It might arrive just in time.

Re: Never Again

KingstonsMom — Sat, 02 May 2020 17:31:57 GMT

Just a note, some Macys stores (in states that re-opening) will be open next week and all stores will be open by 6 weeks from now.

From CNN and Money magazine:

Raleigh, North Carolina (CNN Business)Macy's (M) announced plans to reopen 68 of its stores less than a week from now in states that have loosened social distancing restrictions during the coronavirus pandemic.

During a Thursday morning webcast, Macy's CEO Jeff Gennette told analysts and investors that the company's stores in Georgia, Oklahoma, South Carolina, Texas and Tennessee -- where governors are easing Covid-19 social distancing mandates -- will reopen on a limited basis Monday, with hours of operation between 11 a.m. and 7 p.m.

Gennette said he expects that all 775 Macy's stores will be back up and running six weeks from now -- as long as coronavirus infection rates continue to dwindle and state and local governments permit stores to reopen.

Macy's is taking a phased approach to reopening, with about 50 additional stores set to open on May 11, according to Gennette.

The company is also making many changes to its shopping experience to promote customer and employee safety amid the ongoing Covid-19 outbreak, according to documents obtained by CNN Business. Customers won't be allowed to try on certain clothing items, including dress shirts and bras. "Spa-like" services will also be suspended.

Re: Never Again

KingstonsMom — Sat, 02 May 2020 17:37:55 GMT

@CatsyCline wrote:
Anything i have ever ordered from Macys comes from one of their stores.

@CatsyCline

Most of my orders from Macys have also come from one of their stores.

You can easily tell by clothes items on hangers, using tissue paper in folds, etc. and carefully packaged prepared for shipment, not all wadded up in the bottom of a plastic bag.

I'll take that to warehouse shipped items anyday!

Re: Never Again

germanshepherdlove — Sat, 02 May 2020 17:55:43 GMT

I placed a rather large order on josie maran's website for the free shipping a couple weeks ago. My order was placed at the beginning of the week yet my order remains open and unattended. Meanwhile, other online orders from other websites have already shipped and in a couple cases been delivered. The social distancing in warehouses and employees coming to work sick and spreading it to others has been a problem I hear.

Re: Never Again

bikerbabe — Sat, 02 May 2020 18:00:03 GMT

Shipping warehouses are understaffed due to virus illness and social distancing requirements. I would not expect quick delivery on anything. Seems unfair to complain given the circumstances.

Re: Never Again

Anonymous032819 — Sat, 02 May 2020 18:31:35 GMT

People need to practice a little thing called "patience" in these unprecedented times.

They need to accept the fact that they are not going to get their item in to their hot little hands, two seconds after placing the order.

They need to understand and accept the fact that warehouses are short/under staffed.

Talk about first world problems!

Re: Never Again

MissMadi — Sat, 02 May 2020 18:13:08 GMT

I recently had an order with JCPenney's. I waited 3 weeks for the order and I knew it was because of COVID-19. Aside from that, it was coming USPS. I've had two orders coming FEDX and didn't have a delay as I did with JCP/USPS.

Re: Never Again

germanshepherdlove — Sat, 02 May 2020 18:19:31 GMT

I also ordered something from the NYDJ website that was supposed to be delivered by fedex yesterday but wasn't.

Kind of unsettling when you get notification it's on the truck and then left to understand what went wrong with zero information.

Re: Never Again

ECBG — Sat, 02 May 2020 18:23:52 GMT

@Dinaki I had the same thing with a blouse from another vendor. I was told at the time of the phone order that the warehouses weren't staffed.

It seems we're all dealing with warehouse staffing issues. It a wonder we can get anything anywhere in any type of store.

Re: Never Again

QVCkitty1 — Sat, 02 May 2020 19:13:20 GMT

@germanshepherdlove wrote:
I also ordered something from the NYDJ website that was supposed to be delivered by fedex yesterday but wasn't.

Kind of unsettling when you get notification it's on the truck and then left to understand what went wrong with zero information.

Take heart, my microwave was supposed to be delivered yesterday, and the tracking didn't change till this AM. It was delivered an hour ago. It was from Walmart and delivered fedex.