topic Re: Chewy Has Excellent Customer Service in Community Chat

Chewy Has Excellent Customer Service

NickNack — Thu, 30 Apr 2020 20:45:07 GMT

I recently ordered a memory foam orthopedic dog bed from Chewy and two stainless steel bowls to hang on a crate. The memory foam bed came rolled up tightly in a box and was supposed to expand in 24 -72 hours. It never expanded and the edges still looked rolled up. It was not an inexpensive bed. The stainless steel bowls were almost impossible to pull out of their holders.

I contacted Chewy about returning the bed and told them the reason. They sent me an email this morning and said to keep the bed and they had refunded my money.

I decided to keep the bowls since they weren't very expensive and it would probably cost nearly as much to return them. I wrote a review saying how hard it was to pull the bowls out. I got an email just now saying they had read my review and were refunding my money.

That's great customer service IMO!

Re: Chewy Has Excellent Customer Service

Qgirl26 — Thu, 30 Apr 2020 20:50:10 GMT

Wow @NickNack , I'm glad they treated you so well! Customer service is very important to me so I will keep this in mind.

Re: Chewy Has Excellent Customer Service

catter70 — Thu, 30 Apr 2020 20:53:19 GMT

I've been ordering from Chewy for about 3 years and they really are top notch company to deal with. Their CS is terrific. I put in an order this morning as they finally got the cat food my guys like back in stock and it was even on sale by lmaost $9.00 a bag. BTW, @NickNack, how are you doing?

Re: Chewy Has Excellent Customer Service

Patagonia12 — Thu, 30 Apr 2020 20:53:47 GMT

Totally agree. I mistakenly ordered Blue Buffalo dry food for dogs instead of cats. I contacted them to make an exchange and they told me to donate it which I happily took to a local shelter. The next day, I received the cat food.

Their products are top notch.

Re: Chewy Has Excellent Customer Service

NickNack — Thu, 30 Apr 2020 20:55:33 GMT

@catter70 wrote:
I've been ordering from Chewy for about 3 years and they really are top notch company to deal with. Their CS is terrific. I put in an order this morning as they finally got the cat food my guys like back in stock and it was even on sale by lmaost $9.00 a bag. BTW, @NickNack, how are you doing?

@catter70 I'm doing okay. I'm very sad and feel like it will take a long time to grieve for Frankie. She was such a very special dog. Thank you for asking.

Re: Chewy Has Excellent Customer Service

willomenia — Thu, 30 Apr 2020 21:00:10 GMT

I have never dealt with chewy, but this story was told to me by someone who had. They ordered their usual dog food, in the meantime their dog got quite sick and sadly the dog had to be put down. Several days later the food arrived. The woman then called chewy explaining what happened stating she never opened anything could she return it? (Btw, this is before pandemic) chewey said no need, please just donate to a shelter, and we will gladly refund your account. Severals days later she received flowers and a card saying they were sorry for her loss. That certainly impressed me with chewy.

Re: Chewy Has Excellent Customer Service

Boomernichols — Thu, 30 Apr 2020 21:05:21 GMT

I am so glad that Chewy stepped up and treated you with utmost respect at this difficult time. How is Henry and yourself coping? Toby and I send you virtual hugs and he would give you sugar if it were feasible!

Re: Chewy Has Excellent Customer Service

Dinaki — Thu, 30 Apr 2020 21:06:24 GMT

My two babies are customers of Chewy.

I love their customer service and also their shipping.

Re: Chewy Has Excellent Customer Service

Deree — Thu, 30 Apr 2020 21:06:39 GMT

I think Chewy is probably THE best company I've dealt with in my lifetime in terms of customer service, delivery, quality of product.

Re: Chewy Has Excellent Customer Service

NickNack — Thu, 30 Apr 2020 21:08:33 GMT

@Boomernichols wrote:
I am so glad that Chewy stepped up and treated you with utmost respect at this difficult time. How is Henry and yourself coping? Toby and I send you virtual hugs and he would give you sugar if it were feasible!

@Boomernichols Henry is a great comfort to me right now. He's being very affectionate. Thank you for asking.

Re: Chewy Has Excellent Customer Service

wishmoon — Thu, 30 Apr 2020 22:02:48 GMT

Chewy's is wonderful when it comes to CS. I just got an email from them telling me my most recent auto-ship had gone out. I don't get their orders in two days like I used to but know they're always on top of things. I've shopped with them for years.

Re: Chewy Has Excellent Customer Service

Drythe — Fri, 01 May 2020 20:24:35 GMT

I have used Chewy for several years. All of us are very pleased with them.

Doggies have hystericals when the big box arrives, Cats do what they do best, act indifferent 😑.

@NickNack

Sending {{{HUGS}}} to you and Henry.

Re: Chewy Has Excellent Customer Service

happycat — Fri, 01 May 2020 02:40:21 GMT

Wow, that's awesome, @NickNack. I use them for my dog and cat food. And they have been very good to work with when I wanted to change brands or had any questions about anything. I have talked to several people there, and they have all been very nice.

Re: Chewy Has Excellent Customer Service

Kalli — Fri, 01 May 2020 03:18:33 GMT

I’ve been a customer for a few years. Dog food and meds on auto ship every 2 months. Have always been happy.

But my March order was not complete which has never happened before. I got the meds but no dog food. Then received an email saying it was back ordered. This was an issue for me because my state then went on lockdown which I had prepared for except never counted on not getting my dog food on time. I was forced to go shopping specifically for dog food which was what I’d hoped to avoid when I had preplanned my previous trips.

My email had said they’d automatically send it once they were restocked. By chance, I called one night to ask a question about something else and found out they did indeed have new stock but no record they sent any to me as they’d promised. So I placed a new order myself.

In short I was disappointed. Not even sure if I’ll be receiving a full shipment of next order? Not going to count on it.

Re: Chewy Has Excellent Customer Service

Xivambala — Fri, 01 May 2020 04:01:13 GMT

I have been using Chewy for all my cats needs since moving to Florida in 2018. I have never had a problem and the customer service reps have been very helpful amending my autoship order and resending a lost order as well. My only complaint is all the catnip is out of stock now. Who would have thought there would be a run on that?

Re: Chewy Has Excellent Customer Service

CalminHeart — Fri, 01 May 2020 11:13:03 GMT

Chewy is the best! I received the wrong dog food in an order early this year and they replaced it for free and I donated the wrong food to the ARL. I can't imagine shopping elsewhere.

Re: Chewy Has Excellent Customer Service

PINKdogWOOD — Fri, 01 May 2020 13:15:52 GMT

I used to buy my dog's food at chewy but in order to have free delivery I HAD to buy one big bag and one small bag to meet the amt which was ridiculous. I also put my order on auto. The price of my dog's brand was way more than other sites too. Not at all a good deal for me or my dog.

After further research on other sites, I quit chewy and now buy via amazon. My brand was cheaper and is cheaper yet if I go on auto delivery. Amazon = way better deal, only one 30lb bag is necessay AND cost is lesser yet for auto.

Re: Chewy Has Excellent Customer Service

NickNack — Fri, 01 May 2020 13:27:27 GMT

@PINKdogWOOD wrote:
I used to buy my dog's food at chewy but in order to have free delivery I HAD to buy one big bag and one small bag to meet the amt which was ridiculous. I also put my order on auto. The price of my dog's brand was way more than other sites too. Not at all a good deal for me or my dog.

After further research on other sites, I quit chewy and now buy via amazon. My brand was cheaper and is cheaper yet if I go on auto delivery. Amazon = way better deal, only one 30lb bag is necessay AND cost is lesser yet for auto.

Chewy has always been exactly the same price for my dog and cat food when I've compared. I just compared the prices with Amazon, and they are the same to the penny. I do understand not wanting to pay shipping, but I've never found the actual price of the food to be higher on anything.

Re: Chewy Has Excellent Customer Service

naturalfan — Fri, 01 May 2020 13:45:56 GMT

I think Chewy is fantastic. I was receiving orders either next day or the second day. Last time I had to wait about eight days but I don't wait till the last minute to order so no problem waiting for my order to arrive. My dog is a bit older now and pretty quiet but she sure does get excited when the Chewy delivery arrives.

Re: Chewy Has Excellent Customer Service

vermint — Fri, 01 May 2020 13:57:20 GMT

We just adopted a dog about a month ago. I ordered a bed for him from Chewy which, according to the description, had a removable cover. Turns out the cover was NOT removable. I sent an email telling them of the error in the description. I was always going to keep the bed...the whole thing is washable and my dog loves it.

I'd ordered several things besides the bed, for a total of about $200...Chewy refunded my entire order, not just the bed! I was shocked, as I never asked for a refund. That's amazing service, and I will keep ordering from them when they have what I want/need for my pets.

Oh, and they changed the description of the bed, too, so it no longer says the cover is removable.