topic Re: Online Sales For Closed Stores- What I Want To Know! in Community Chat

Online Sales For Closed Stores- What I Want To Know!

Pearlee — Sun, 22 Mar 2020 04:05:10 GMT

So...there are many great deals online offered by businesses that have temporarily closed their brick and mortar stores. What I really want to know before taking advantage of these online sales is what will be their return policy if the stores don't open up again until past their usual return policy?

I always take my returns back to the B&M store rather than send them back so I don't get any charges deducted from my return credit for using a prepaid return label. Some places have free returns but a lot don't. Talbots for example is having great online deals but their clothing does not have consistent sizing. That store has a long return policy of 90 days but hypothetically what if B&M stores don't reopen in 90 days? Talbots does deduct from your refund if you use their return label so I always return to a store. I'm interested in all stores I'd consider buying from online whether they'll be extending their in-store return policy or not. Each store will differ I'm sure.

Re: Online Sales For Closed Stores- What I Want To Know!

lovesrecess — Sun, 22 Mar 2020 04:20:41 GMT

I think stores that are closed should still have some way of contacting their customer service. I would email or phone them and ask about return policies. Right now I don’t think anyone knows how long the stores will remain closed.

Re: Online Sales For Closed Stores- What I Want To Know!

GCR18 — Sun, 22 Mar 2020 04:50:57 GMT

I haven't seen anything about stores extending return dates. I would think you'd have to mail the return back if the store wasn't open since it was purchased online. You would probably have to call and the companies and ask.

Re: Online Sales For Closed Stores- What I Want To Know!

bikerbabe — Sun, 22 Mar 2020 05:36:50 GMT

I would anticipate it requires mailing your return.

Re: Online Sales For Closed Stores- What I Want To Know!

AuntG — Sun, 22 Mar 2020 10:44:21 GMT

If you buy a lot that has to be returned, then maybe you should hold off.

Re: Online Sales For Closed Stores- What I Want To Know!

gidgetgh — Sun, 22 Mar 2020 11:12:19 GMT

I'm just hoping, and I mean this seriously, that the closed stores WILL be able to reopen. Not from a virus standpoint, but from an economic standpoint.

Especially small businesses. Will they be able to go weeks.....for who knows how long..... with their businesses closed.

Re: Online Sales For Closed Stores- What I Want To Know!

AuntG — Sun, 22 Mar 2020 12:18:55 GMT

@gidgetgh I don't buy gift cards for just the reason you mentioned - they'll be of no use if the stores/restaurants don't reopen.

Re: Online Sales For Closed Stores- What I Want To Know!

scatcat — Sun, 22 Mar 2020 12:35:52 GMT

I can only speak for Nordstrom Rack. Their 45 day return policy starts the day they reopen.

Re: Online Sales For Closed Stores- What I Want To Know!

Pecky — Sun, 22 Mar 2020 12:38:53 GMT

I have gotten emails from the stores I have shopped and they are extending returns from the day they reopen.

Re: Online Sales For Closed Stores- What I Want To Know!

Pearlee — Sun, 22 Mar 2020 12:55:25 GMT

@scatcat. Where did you get your info about N. Rack? I am thinking of making a purchase from there and what you say is just what I'm looking for! I'll check their website.

I don't think an over-the-phone response from a customer service rep is reliable. It's possible to get 2 different answers from two different people for one thing, and I'd have no proof of what I was told. I'd much rather see it in writing in an email from the company itself, such as all the emails I've received about their temporary closings, as Pecky is saying. I haven't seen returns mentioned in the closings announcements I have received thus far, although I didn't get an email from the Rack.

Re: Online Sales For Closed Stores- What I Want To Know!

freakygirl — Sun, 22 Mar 2020 13:06:24 GMT

t.j.maxx sent out an email that said they will be accepting returns up to 40 days after reopening

Re: Online Sales For Closed Stores- What I Want To Know!

Eileen in Virginia — Sun, 22 Mar 2020 13:56:29 GMT

@freakygirl wrote:
t.j.maxx sent out an email that said they will be accepting returns up to 40 days after reopening

This also applies to Marshalls, Home Goods, Sierra and Home Sense. The email I received says you can make in-store returns within 30 days of reopening and online returns within 40 days of reopening.

Re: Online Sales For Closed Stores- What I Want To Know!

handygal2 — Sun, 22 Mar 2020 14:06:23 GMT

I do most of my online shopping at Macy's. I haven't heard anything yet re: their extending the returns time-frame for internet orders. Hopefully it will be similar to those already mentioned here.

Re: Online Sales For Closed Stores- What I Want To Know!

queendiva — Sun, 22 Mar 2020 14:15:49 GMT

This is why I returned an item or two promptly to B&M stores early last week.

I will have to go to the post office later this week to make one return. Just one more reason why I am not ordering anything from the Q or other online retailers unless it's something I need and know I will not be returning, like the AL vitamins I ordered last week.. I do not want to be stuck here with return items.

I agree with an earlier post that I will not buy gift cards to a store or restaurant at this time because of the uncertainty as to whether they will still be in business once this all passes. Sad but true.

Re: Online Sales For Closed Stores- What I Want To Know!

scatcat — Sun, 22 Mar 2020 14:53:58 GMT

@Pearlee wrote:
@scatcat. Where did you get your info about N. Rack? I am thinking of making a purchase from there and what you say is just what I'm looking for! I'll check their website.

I don't think an over-the-phone response from a customer service rep is reliable. It's possible to get 2 different answers from two different people for one thing, and I'd have no proof of what I was told. I'd much rather see it in writing in an email from the company itself, such as all the emails I've received about their temporary closings, as Pecky is saying. I haven't seen returns mentioned in the closings announcements I have received thus far, although I didn't get an email from the Rack.

@Pearlee

On their homepage top right corner. Extended 45 day return policy. Click on it. HTH

Re: Online Sales For Closed Stores- What I Want To Know!

Pearlee — Sun, 22 Mar 2020 14:57:03 GMT

@scatcat Thank you!
@queendiva. I did that too -made a couple of in-store returns right before they closed (Kohl's and Ulta).

Re: Online Sales For Closed Stores- What I Want To Know!

Scooby Doo — Sun, 22 Mar 2020 15:16:44 GMT

Macy's has extended their return policy for 30 days.