topic So Upset With ShopHQ Customer Service in Community Chat

So Upset With ShopHQ Customer Service

Sapphiregal — Wed, 04 Mar 2020 19:04:05 GMT

I am seeing red at the moment. Last month I ordered a Samuel Benham bracelet from ShopHQ. They sent me the wrong color, so I called CS and the rep told me to use their return label to send the item back and I would not be charged for the label and receive a full refund including my original shipping fee. Well, today, I am looking at my credit card statement and see that not only was I charged for their return label, they also deducted that original $6.99 shipping fee from my refund. I call and explain what has happened and that rep disconnects the call and sends me directly to their survey on how well my problem was handled. I had to call again and go through the whole spill to yet another CS rep. I had been very nice, but, by then I was fuming!

I will not be purchasing anything else from them.

Re: So Upset With ShopHQ Customer Service

ahoymate — Wed, 04 Mar 2020 19:26:08 GMT

Welcome to QVC. That's how it goes.

Re: So Upset With ShopHQ Customer Service

Kachina624 — Wed, 04 Mar 2020 19:28:22 GMT

@Sapphiregal So tell us, did the second CS rep refund all the fees you were charged?

Re: So Upset With ShopHQ Customer Service

I am still oxox — Wed, 04 Mar 2020 19:28:40 GMT

@ahoymate

Thing is the post was not about QVC

@ahoymate wrote:
Welcome to QVC. That's how it goes.

Re: So Upset With ShopHQ Customer Service

ahoymate — Wed, 04 Mar 2020 19:30:15 GMT

Ha Ha! Sounded like QVC service

Re: So Upset With ShopHQ Customer Service

lovesrecess — Wed, 04 Mar 2020 19:54:18 GMT

I found out years ago that you lose money every time you return anything. That's why I never, ever buy anything unless I am positive about the size and fabric, etc. if it doesn't work, I sell it on Nextdoor.

Re: So Upset With ShopHQ Customer Service

RespectLife — Wed, 04 Mar 2020 20:28:34 GMT

@lovesrecess wrote:
I found out years ago that you lose money every time you return anything. That's why I never, ever buy anything unless I am positive about the size and fabric, etc. if it doesn't work, I sell it on Nextdoor.

I don't think that is totally true! If you have to return defects/damaged, wrong sizes/colors/items received...you get every penny back.

I also try to only order what is a guaranteed keeper!

Re: So Upset With ShopHQ Customer Service

Lipstickdiva — Wed, 04 Mar 2020 21:11:39 GMT

@Sapphiregal, their CS can be a real nightmare. For years I didn't shop with them over a bad experience. I had ordered some clothing from the Pam McCoy line (that tells you how long ago this happened) and it was all absolute garbage and I sent it all back in 1 box, just like it was sent to me and paid the return s/h.

When I got my credit, they deducted the return label fee for every single item that was in that box. I think at that time the fee was $5.99. When I called CS and explained, I was treated like I was trying to steal from them. They were insistent I used their return label, that's why I was charged. And they said it's standard that you are charged per item, not per box.

The rep. put me on hold for awhile, came back and told me as a one time courtesy, they would refund those fees. I told her it was going to be a one time thing alright because I was done with them. I didn't order for years and then I started to dip my toe in the water.

My orderings from them are few and far between mostly because their items don't appeal to me for the most part and their s/h is absurd.

Re: So Upset With ShopHQ Customer Service

mom2four0418 — Wed, 04 Mar 2020 21:18:49 GMT

@Sapphiregal wrote:
I am seeing red at the moment. Last month I ordered a Samuel Benham bracelet from ShopHQ. They sent me the wrong color, so I called CS and the rep told me to use their return label to send the item back and I would not be charged for the label and receive a full refund including my original shipping fee. Well, today, I am looking at my credit card statement and see that not only was I charged for their return label, they also deducted that original $6.99 shipping fee from my refund. I call and explain what has happened and that rep disconnects the call and sends me directly to their survey on how well my problem was handled. I had to call again and go through the whole spill to yet another CS rep. I had been very nice, but, by then I was fuming!

I will not be purchasing anything else from them.

I always email which gives me a paper trail.

Re: So Upset With ShopHQ Customer Service

blackhole99 — Wed, 04 Mar 2020 21:24:26 GMT

It's hit or miss with CS at ShopHQ, I rarely buy anything anything from them.

Re: So Upset With ShopHQ Customer Service

claros — Wed, 04 Mar 2020 21:24:31 GMT

HQ insists on charging tax on items that are not taxable in my state - so I have pretty much given up on them as well.

Re: So Upset With ShopHQ Customer Service

luvmyteddy4 — Wed, 04 Mar 2020 22:13:11 GMT

I hate ShopHQ. I did an auto pay once and I forgot but I called them before it was shipped out and they refused to cancel it. The girl was hateful and just said well when you get it return it. That was the last time.

Re: So Upset With ShopHQ Customer Service

CherryHugs — Wed, 04 Mar 2020 22:17:35 GMT

When Skinn was still there I ordered some foundation. I know what color I wanted and I know what I ordered. They sent the wrong color and I called them and they insisted I didnt order the right color. After arguing with them I let it go, returned it, and never ordered anything from them that required picking a color. They were rude and unhelpful.

Re: So Upset With ShopHQ Customer Service

Sapphiregal — Wed, 04 Mar 2020 22:50:01 GMT

@Kachina624 wrote:
@Sapphiregal So tell us, did the second CS rep refund all the fees you were charged?

@Kachina624

Yes, she did. Actually, her figure came up 56 cents less than what it should have been (odd amount), but, I was so ready to be done with it that I wasn't even going to argue over pennies.

Re: So Upset With ShopHQ Customer Service

Shelbelle — Wed, 04 Mar 2020 22:50:47 GMT

@claros wrote:

HQ insists on charging tax on items that are not taxable in my state - so I have pretty much given up on them as well.

Here too, I keep contacting their CS and telling them until they comply i am not buying any supplements or Healthcare items from them, here in MD we do not pay tax on these types of items.

Re: So Upset With ShopHQ Customer Service

speedy girl — Thu, 05 Mar 2020 06:13:02 GMT

I was thinking about trying them out, as I notice that Serious Skin Care is now with them. But after hearing about all the problems, I think I am going to skip it. I don't need the aggravation, if there was a problem.