topic Re: Subway Really Cheesed Me Off Today in Community Chat

Subway Really Cheesed Me Off Today

Anonymous032819 — Mon, 17 Feb 2020 04:26:33 GMT

So, I have been working a crop load of overtime this month (and will continue to do so for the rest of the month), and today was no exception. In fact, I just got home.

So, I was at work today and was taking my lunch.

I decided to get a sandwich from Subway.

I went online, and ordered a low calorie sandwich, and paid for it (online).

I went to Subway to pick it up, only to find that the doors were locked.

Now, this is 3:00 in the afternoon, mind you.

There were customers inside, and one person behind the counter who was making a sandwich.

I was told that the employee had to take her lunch and to come back in 30 minutes.

I was so taken aback, that I couldn't think to speak up.

(Why do words sometimes fail me when I need them the most?)

Anyway, Safeway was near by, so I went there and got a sandwich made.

Back at work, I hopped on the Subway website, went to their "Contact Us" page and left a hot, scathing reply, telling them what had happened, that I couldn't come back in 30 minutes, because I was on my lunch, too, and that I would never get another sandwich from that Subway ever again, and that I will tell everyone what had happened, and that I would leave a review on Yelp, which I did.

I told my co-workers what had happened, and they could see that I was steaming mad, and I said, "You don't come between me and my food, especially when I am hungry!"

I know that the only employee there had to take her lunch, I get that, I do, but all I wanted to do was to just pick up my food that I had already ordered and paid for.

So, yeah, Subway really cheesed me off today.

Re: Subway Really Cheesed Me Off Today

shoekitty — Mon, 17 Feb 2020 04:35:56 GMT

I would never think a place of business would close for lunch. The new trend is for sections of some business to close for lunch. Like when I would go to Raleys the pharmacy closed for 40 mins. But the entire store was open. I have had some offices close for lunch. The have sign posted out from and online. But a Subway? I would totally mad too. The should never take an order if the close. But hat restaurant or cafe closes for lunch???

Re: Subway Really Cheesed Me Off Today

FancyPhillyshopper — Mon, 17 Feb 2020 04:49:04 GMT

Working at a low-wage, busy fast food restaurant on a Sunday of a holiday weekend is probably not the goal of most employees.

The restaurant probably lacks staff and the person inside really really needed/wanted a break.

Yes, I can feel bad that the OP missed getting her sandwich, but the situation just demonstrates how the service industry is still very important, but is the worst paid and least respected, with many unskilled workers, and with such a high turnover rate of staff.

Re: Subway Really Cheesed Me Off Today

SandySparkles — Mon, 17 Feb 2020 05:03:47 GMT

@Anonymous032819 That was so unfortunate to have that happen on your lunch break! I LOVE your coworkers response, because I feel the same way.😁 Have you tried calling their corporate office? The store might or might not respond, but you will most assuredly get a response from corporate. Sometimes there are systemic problems that exist unbeknownst to them. If nothing else, they might amend their online ordering process so that snafoos such as this are less likely to occur.🤞

~~~All we need is LOVE💖

Re: Subway Really Cheesed Me Off Today

patbz — Mon, 17 Feb 2020 05:09:32 GMT

As it happens one of my sons works at Subway. They are low wage and "productivity" is very closely monitored. It is hard for them to optimize staffing, particularly on a holiday weekend; and under no circumstances can a non manager exceed 38 hrs a week. Three in the afternoon would be as slow as they get so I get a short break for only employee out front. Never is there an excuse for taking an online pre paid order and not being open for PU. In that respect I completely agree with original poster.

Re: Subway Really Cheesed Me Off Today

gramgrandkids1 — Mon, 17 Feb 2020 05:34:25 GMT

@Anonymous032819 I have NEVER heard of anything like this! Try finding a corporate/customer service phone number, you need a live person.

Re: Subway Really Cheesed Me Off Today

MarkeieMark — Mon, 17 Feb 2020 06:12:47 GMT

There were customers inside, and 'one person' making a sandwich, and the doors were locked? I wouldn't want to eat there.

Re: Subway Really Cheesed Me Off Today

NicksmomESQ — Mon, 17 Feb 2020 06:21:30 GMT

I hear you. That stinks. I would never go back there again!!

Re: Subway Really Cheesed Me Off Today

RoughDraft — Mon, 17 Feb 2020 07:26:49 GMT

My DH asked me to pick up one of their sandwiches for him on the way home. It was the worst excuse for food that I've ever been exposed to. You'd be better off just avoiding the place.

Re: Subway Really Cheesed Me Off Today

San Antonio Gal — Mon, 17 Feb 2020 08:47:02 GMT

@RoughDraft wrote:
My DH asked me to pick up one of their sandwiches for him on the way home. It was the worst excuse for food that I've ever been exposed to. You'd be better off just avoiding the place.

I'm of the opposite opinion of @RoughDraft . I've always had excellent food at Subway - at any Subway I've visited. However, being locked so someone can take a lunch is a no-no. I hope the OP calls corporate and speaks to a live person.

Re: Subway Really Cheesed Me Off Today

SuhseK — Mon, 17 Feb 2020 09:47:15 GMT

@San Antonio Gal wrote:
@RoughDraft wrote:
My DH asked me to pick up one of their sandwiches for him on the way home. It was the worst excuse for food that I've ever been exposed to. You'd be better off just avoiding the place.
I'm of the opposite opinion of @RoughDraft . I've always had excellent food at Subway - at any Subway I've visited. However, being locked so someone can take a lunch is a no-no. I hope the OP calls corporate and speaks to a live person.

-------

I agree, I've always liked my Subway sandwiches.
I wonder, did the OP get a refund?

Re: Subway Really Cheesed Me Off Today

songbird — Mon, 17 Feb 2020 11:48:29 GMT

I don't understand why there was only one employee there. That's dangerous. 7/11, etc all fast food places should have more then one employee on site all the time. Fast food places and workers have been targeted and murdered for money. Our Subway has at least two people there. All the time. I would never work in retail without at least one other person there. I value my life more.

Re: Subway Really Cheesed Me Off Today

AngelPuppy1 — Mon, 17 Feb 2020 11:54:25 GMT

I would be really upset, too! You made arrangements and paid for your lunch so you could quickly have it. No one is disputing that the worker deserves to have a lunch, also, but really, seeing as she was the only one there (why -- who knows ---perhaps someone called off sick), she could have delayed her lunch possibly for a bit and taken it a little later. Also, the fact that others were inside eating and then she locks the door! This should not have happened! I have had a couple not very good experiences with Subway, also. They seem to do whatever they feel like doing. I hope you get a response at least from corporate and that they will try to get to the bottom of why this has occurred.

Re: Subway Really Cheesed Me Off Today

songbird — Mon, 17 Feb 2020 11:59:54 GMT

It's dangerous to work at fast food places! I had a coworker who was once a manager at a fast food place. At least two people there (or more) at all times. They have code words in case there is a robbery in progress. Code words to call the police. If someone calls in sick, another person must cover for them.

Re: Subway Really Cheesed Me Off Today

CrazyKittyLvr2 — Mon, 17 Feb 2020 12:55:38 GMT

@songbird While I agree working in some places at night, like comvenience stores can be dangerous, an extra person is no guarantee of safety.

Anyone willing to kill 1 person to rob a place wouldn't hesitate to kill one more.

Re: Subway Really Cheesed Me Off Today

luvmyteddy4 — Mon, 17 Feb 2020 13:18:22 GMT

I would be totally mad!

I was looking online for a Dunkin Donuts the other day and was reading the reviews and found that many times they were closing the doors early at night and just leaving. People were coming by at 8 pm and they supposely closed at 9 pm. That's not cool!

My doctors office now closes their phone lines at noon for lunch for a lunch meeting, every day. It's a big clinic but people seem to be cutting hours to save money I guess.

Re: Subway Really Cheesed Me Off Today

chrystaltree — Mon, 17 Feb 2020 16:56:13 GMT

I can understand why you are angry, I would have been rip roaring mad too. But I give big kudos to that employee for locking the door so she could take a breather and have her lunch! She must have been the only one working and as an employee, legally and morally she is entitled to her lunch break. No different from my department where non management employees who opt to eat their lunch at their desks are required to shut of their computers and put a "At Lunch" sign on their cubicles so that they can disconnect and have their lunch in peace. This is relatively new, we don't know how it started but we suspect it was an HR thing. Those of us who work from home got an email reminding us that we are entitled to and should take our lunch breaks.

Re: Subway Really Cheesed Me Off Today

chrystaltree — Mon, 17 Feb 2020 17:03:08 GMT

@songbird wrote:
I don't understand why there was only one employee there. That's dangerous. 7/11, etc all fast food places should have more then one employee on site all the time. Fast food places and workers have been targeted and murdered for money. Our Subway has at least two people there. All the time. I would never work in retail without at least one other person there. I value my life more.

That's an easy one. Someone called in sick or just didn't show up or quit without notice. So the poor girl was working all alone.

Re: Subway Really Cheesed Me Off Today

Alison Wonderland — Mon, 17 Feb 2020 17:19:22 GMT

@FancyPhillyshopper wrote:

Working at a low-wage, busy fast food restaurant on a Sunday of a holiday weekend is probably not the goal of most employees.

The restaurant probably lacks staff and the person inside really really needed/wanted a break.

Yes, I can feel bad that the OP missed getting her sandwich, but the situation just demonstrates how the service industry is still very important, but is the worst paid and least respected, with many unskilled workers, and with such a high turnover rate of staff.

Big yes to this.

They should not have accepted an online order if they could not fulfill it on time, but the individual store may have no control over that.

Staffing at places like that is miserable, too. A lot of them use computers to schedule people and the systems are designed to save the company money over anything else. Employees are often given unpredictable schedules that make it impossible for them to do things like go to school or work another job and sometimes employees are set to close a business one night and then open early the next morning, resulting in no time with family and not enough sleep.

It's brutal.

The radio show On the Media did an excellent segment on it called "Biased Algorithms, Biased World" back in November. They interviewed a mathematician named Cathy O'Neill about her book, Weapons of Math Destruction: How Big Data Increases Inequality and Threatens Democracy. I found the segment so compelling I picked the book up and read it last year.

Re: Subway Really Cheesed Me Off Today

sunshine45 — Mon, 17 Feb 2020 17:22:42 GMT

my son and daughter love subway. they are in there frequently. i am not that big of a fan, mainly because we have such good sub shops around the area.

i have never seen less than three employees in a subway at any given time in multiple locations. there are always at least two making the sandwiches and one running the register. have never seen one employee make the sandwich AND run the register.....they would have to go through a lot of gloves!