topic Re: Has Paypal Changed the Way they Refund? in Community Chat

Has Paypal Changed the Way they Refund?

Lipstickdiva — Mon, 10 Feb 2020 15:57:44 GMT

I wasn't sure where to post this.

I make many purchases via Paypal, including all my Q purchases. Regular Paypal, not Paypal credit. In the past, if I have made a return, my PP account has always been credited. I would get an e-mail from Paypal that I had money in my account and I would then have to request that the money be transferred to my bank account or I had the option of leaving it in PP and allowing it to be used on a next purchase.

I recently returned something to QVC and was refunded the money. The money shows as a refund in my transactions however, I have not rec'd an e-mail from PP nore is it giving me the option to withdraw the money and transfer it to my bank account. I have also had payments made from my PP account and this refund was not used.

I cannot seem to find anything on PP's website but I'm wondering how I claim my refund now. Are they automatically going to transfer that money at some point?

Re: Has Paypal Changed the Way they Refund?

I am still oxox — Mon, 10 Feb 2020 16:21:28 GMT

@Lipstickdiva

It used to be that way a year or so ago, most recenlty every Paypal refund I have made has gone directly into my account

@Lipstickdiva wrote:
I wasn't sure where to post this.

I make many purchases via Paypal, including all my Q purchases. Regular Paypal, not Paypal credit. In the past, if I have made a return, my PP account has always been credited. I would get an e-mail from Paypal that I had money in my account and I would then have to request that the money be transferred to my bank account or I had the option of leaving it in PP and allowing it to be used on a next purchase.

I recently returned something to QVC and was refunded the money. The money shows as a refund in my transactions however, I have not rec'd an e-mail from PP nore is it giving me the option to withdraw the money and transfer it to my bank account. I have also had payments made from my PP account and this refund was not used.

I cannot seem to find anything on PP's website but I'm wondering how I claim my refund now. Are they automatically going to transfer that money at some point?

Re: Has Paypal Changed the Way they Refund?

Kachina624 — Mon, 10 Feb 2020 18:44:11 GMT

@Lipstickdiva. Why don't you call their CS and ask? I do know there's a place where you check to give blanket permission to automatically use funds in your account for purchases.

Re: Has Paypal Changed the Way they Refund?

Lipstickdiva — Mon, 10 Feb 2020 21:20:14 GMT

@Kachina624, I think the page only half loaded for me because I couldn't find a contact us icon.

But in doing more research on their site, it appears that any refunds will be autoswept to your original method of payment. So in my case, mine will be swept back to my bank account.

Re: Has Paypal Changed the Way they Refund?

Kachina624 — Mon, 10 Feb 2020 21:29:36 GMT

@Lipstickdiva. That's a good thing. It's what I'd prefer they do.

Re: Has Paypal Changed the Way they Refund?

Highlands72 — Mon, 10 Feb 2020 23:54:27 GMT

@Lipstickdiva wrote:
@Kachina624, I think the page only half loaded for me because I couldn't find a contact us icon.

But in doing more research on their site, it appears that any refunds will be autoswept to your original method of payment. So in my case, mine will be swept back to my bank account.

---

Yes, this is what has been done with my Paypal account. I fund my Paypal account with a low-balance credit card, and any refunds show up as credited back to the card. I get an "alert" text when the refund is posted.

Re: Has Paypal Changed the Way they Refund?

Lipstickdiva — Tue, 11 Feb 2020 17:36:42 GMT

I checked my bank account this morning and the refund was there. I really like this new method.