topic Re: Problem with order from the bay in Community Chat

Problem with order from the bay

Kalli — Sun, 09 Feb 2020 04:41:00 GMT

Paid on Jan 17. Nothing has arrived, no communication from seller, according to my purchase record, item hasn’t even shipped.

A few days ago I opened a request for help from e bay. Was told I had to wait until today to see if seller would send it but never heard anything from seller.

Now I’m waiting for 2 more days as e bay reviews this. Do I have to contact seller if I already gave all this time and the only icon showing in my e bay is that my payment was received. There is no indication it was ever shipped, no tracking info was ever sent to me so can’t track it.

Thanks for any info or suggestions.

Re: Problem with order from the bay

JaneMarple — Sun, 09 Feb 2020 04:49:05 GMT

eBay will first ask you to contact the seller to resolve the issue, then they will open a case file for you. You have have any trouble getting your money refunded back to you.

Re: Problem with order from the bay

Sushismom — Sun, 09 Feb 2020 04:51:53 GMT

You need to wait until after the estimated delivery date that ebay tells you. Then you open an item not receieved. You don't need the shipping date or tracking number. Nor do you need to call them.

Re: Problem with order from the bay

Linmo — Sun, 09 Feb 2020 05:00:08 GMT

@Kalli wrote:
Paid on Jan 17. Nothing has arrived, no communication from seller, according to my purchase record, item hasn’t even shipped.

A few days ago I opened a request for help from e bay. Was told I had to wait until today to see if seller would send it but never heard anything from seller.

Now I’m waiting for 2 more days as e bay reviews this. Do I have to contact seller if I already gave all this time and the only icon showing in my e bay is that my payment was received. There is no indication it was ever shipped, no tracking info was ever sent to me so can’t track it.

Thanks for any info or suggestions.

@Kalli I'm a 20+ years eBay seller and also a buyer. If you paid by credit card, the fastest thing to do is to dispute the charge with them. Best wishes!

Re: Problem with order from the bay

Kachina624 — Sun, 09 Feb 2020 05:07:40 GMT

I just had the opposite experience. Got a string of turquoise colored glass beads. They came promptly but when I took them out of the package they fell apart at a link that was broken. The seller insisted I keep the beads and try to fix them while she refunded my total payment, although I offered to pay half. It takes all kinds, I guess.

Re: Problem with order from the bay

San Antonio Gal — Sun, 09 Feb 2020 13:46:11 GMT

@Kalli - You should receive correspondence from Ebay on the next step to take. Ebay will refund your money and take it up with the seller.

Re: Problem with order from the bay

Shelbelle — Sun, 09 Feb 2020 16:00:21 GMT

i just had a similar experience twice in the last month or so. Once you fill out the Help Form on ebay, no need to do anything more, when the waiting time has expired, they will automatically refund you to original method of pay. You do need to also try contacting the seller at least once during this time.

Re: Problem with order from the bay

Sushismom — Sun, 09 Feb 2020 16:55:14 GMT

@Linmo wrote:
@Kalli wrote:
Paid on Jan 17. Nothing has arrived, no communication from seller, according to my purchase record, item hasn’t even shipped.

A few days ago I opened a request for help from e bay. Was told I had to wait until today to see if seller would send it but never heard anything from seller.

Now I’m waiting for 2 more days as e bay reviews this. Do I have to contact seller if I already gave all this time and the only icon showing in my e bay is that my payment was received. There is no indication it was ever shipped, no tracking info was ever sent to me so can’t track it.

Thanks for any info or suggestions.
@Kalli I'm a 20+ years eBay seller and also a buyer. If you paid by credit card, the fastest thing to do is to dispute the charge with them. Best wishes!

No! No! No! The dispute is the LAST thing you should do. If the CC company denies the dispute, then there's nothing left to do.

First, dispute with ebay. If that doesn't work, then PayPal. Lastly, dispute with the credit card company.

Re: Problem with order from the bay

Linmo — Mon, 10 Feb 2020 05:15:20 GMT

@Sushismom wrote:
@Linmo wrote:
@Kalli wrote:
Paid on Jan 17. Nothing has arrived, no communication from seller, according to my purchase record, item hasn’t even shipped.

A few days ago I opened a request for help from e bay. Was told I had to wait until today to see if seller would send it but never heard anything from seller.

Now I’m waiting for 2 more days as e bay reviews this. Do I have to contact seller if I already gave all this time and the only icon showing in my e bay is that my payment was received. There is no indication it was ever shipped, no tracking info was ever sent to me so can’t track it.

Thanks for any info or suggestions.
@Kalli I'm a 20+ years eBay seller and also a buyer. If you paid by credit card, the fastest thing to do is to dispute the charge with them. Best wishes!
No! No! No! The dispute is the LAST thing you should do. If the CC company denies the dispute, then there's nothing left to do.

First, dispute with ebay. If that doesn't work, then PayPal. Lastly, dispute with the credit card company.

@Sushismom Sorry but I totally disagree with you. Your credit card company will issue a temporary credit IMMEDIATELY and then investigate. eBay and PayPay will do an investigation but the buyer won't get their money back until the investigation finishes which can take several weeks. It's a simple check for either eBay/PayPal or the credit card company to see if the item shows as delivered by the carrier. It it does show as delivered, eBay/PayPal will not cover the buyer but the credit card company usually does.

Re: Problem with order from the bay

shoekitty — Mon, 10 Feb 2020 05:43:56 GMT

I had ordered MR Bill talking dog toy. After 3 weeks it hadn't come. It was one of those things where I had forgotten. I went to my eBay To the right of the item there is a place to message seller. I did and requested my item. I told the seller I would really prefer the item. If it was going to take longer to please notify me. In 2 days I received a refund in full from PayPal for the item No explanation. But I did get refund. If you don't get a reply, there is a place to make a complaint. When you do this as I did many years ago, teBay gets back to you right away. I have had this problem only 2 times in the 20 years I have been buying on eBay.

Re: Problem with order from the bay

Sushismom — Mon, 10 Feb 2020 06:09:32 GMT

@Linmo

And the vast majority of posters on ebay's forums agree with me.

If you go to your credit card company FIRST and the decline the dispute, ebay and PayPal will not let you dispute.

If you use ebay first, you still have PayPal and your credit card company to try.

If you use PayPal first, ebay won't let you dispute.

I've used ebay's Money Back Guarantee a few times and never had to wait weeks.

Re: Problem with order from the bay

Kalli — Tue, 11 Feb 2020 03:56:44 GMT

Thanks, everyone! I got an email last night saying I was going to receive a refund. Today I checked my cc and refund is there! Thought this process would be longer and more complicated. So glad it wasn’t! I appreciate all the responses here. You all eased my mind! 😊