topic Re: I will never purchase another thing from QVC!!! in Community Chat

I will never purchase another thing from QVC!!!

coconut1818 — Tue, 28 Jan 2020 23:36:31 GMT

I got an email today saying they had accidentally charged an item twice and they are working to fix it. Called customer service to find out what order they are referring to and they couldn't tell me. It happened on Friday and it could be multiple easy pay items. I'm just suppose to watch my credit card bill and make sure the error was corrected! I have shopped with QVC since the late 80's and this is the final straw. I actually spoke with two customer service reps, the first one sound like an idiot and his "computer froze" and told me to call back. The second one was of no help either. How can they not know the item/items that got double charged??? Unfortunately I have ordered quite a few things the last couple of months on easy pay. Never again. Guess I'll call my credit card company and see if they can help me. With lots of easy pay charges it will be difficult to determine if it's a legitimate charge or not. I am so frustrated.

Re: I will never purchase another thing from QVC!!!

Jordan2 — Tue, 28 Jan 2020 23:50:13 GMT

I remember reading someone else had this problem recently.

Re: I will never purchase another thing from QVC!!!

Misplaced Parisian — Tue, 28 Jan 2020 23:55:22 GMT

I received the email as well. I have ordered a lot of items so I don't know how to check to make sure I wasn't double, triple charged. Was it only day or did this happen multiple days, etc.? I tried calling customer service after getting the email, but the wait was too long. Very frustrating.

Re: I will never purchase another thing from QVC!!!

cherry — Tue, 28 Jan 2020 23:56:42 GMT

Why don't you try contacting one of the mods? They are quite helpful. You might try the customer care forum

Re: I will never purchase another thing from QVC!!!

Kachina624 — Tue, 28 Jan 2020 23:57:11 GMT

The problem was apparently widespread so a lot of us may have unknowingly been cheated. I'd like to know what they're going to do about it other than keep it quiet?

Re: I will never purchase another thing from QVC!!!

Skyegirl21 — Tue, 28 Jan 2020 23:58:47 GMT

This is ridiculous. Yikes I'd better Check my statement.. Thanks.

Re: I will never purchase another thing from QVC!!!

Sheila P-Burg — Wed, 29 Jan 2020 00:05:09 GMT

@coconut1818 ... At least you got an e-mail. Some of us didn't even receive that courtesy.

Re: I will never purchase another thing from QVC!!!

Misplaced Parisian — Wed, 29 Jan 2020 00:07:23 GMT

@Kachina624 wrote:
The problem was apparently widespread so a lot of us may have unknowingly been cheated. I'd like to know what they're going to do about it other than keep it quiet?

@Kachina624 I received an email about it. People who had this happen are receiving emails. Q is correcting it. I just received my email mid afternoon today.

Re: I will never purchase another thing from QVC!!!

Catiele — Wed, 29 Jan 2020 00:08:30 GMT

I am hesitant to place another order. It seems the problem isn't being addressed throughly.

Re: I will never purchase another thing from QVC!!!

Misplaced Parisian — Wed, 29 Jan 2020 00:10:29 GMT

@cherry wrote:
Why don't you try contacting one of the mods? They are quite helpful. You might try the customer care forum

@cherry You are spot on. In another thread about this I asked Wayne for assistance and he was great!

Re: I will never purchase another thing from QVC!!!

cherry — Wed, 29 Jan 2020 00:12:37 GMT

I am sure everyone will be get the correct billing. They know there is a problem and will fix it

They want people to feel they are being treated honestly @Misplaced Parisian ..I have never been cheated by Q

Re: I will never purchase another thing from QVC!!!

Sheila P-Burg — Wed, 29 Jan 2020 00:12:55 GMT

@Misplaced Parisian .... A little late in the e-mails. I was notified two days ago by my card holders that dollars were being credited back from QVC.

Re: I will never purchase another thing from QVC!!!

Misplaced Parisian — Wed, 29 Jan 2020 00:15:11 GMT

@Sheila P-Burg wrote:

@Misplaced Parisian .... A little late in the e-mails. I was notified two days ago by my card holders that dollars were being credited back from QVC.

@Sheila P-Burg Better late than never. Wow. Smiles. I was just grateful to be notified. I know I will be double hawking all my Q charges. Thank you for telling me. I appreciate it.

Re: I will never purchase another thing from QVC!!!

Misplaced Parisian — Wed, 29 Jan 2020 00:16:44 GMT

@cherry wrote:
I am sure everyone will be get the correct billing. They know there is a problem and will fix it

They want people to feel they are being treated honestly @Misplaced Parisian ..I have never been cheated by Q

@cherry Absolutely! I was grateful for the email and for Wayne's response.

Re: I will never purchase another thing from QVC!!!

FancyPhillyshopper — Wed, 29 Jan 2020 00:19:47 GMT

To all those posting here--I truly share your pain!!

I am a Q shopper for multiple decades.

Last year I finally opened a Q card so all Q purchases could go there.

Rather than take out double payments, the Q took out NO payments--a systems glitch they called it as well. They then sent my account to collections saying I had failed to pay!!

Read my story (poem) of terrible problems in Q Talk- Be Very Afraid.

The payment technology is HAVING TOO MANY PROBLEMS. I am cautious about everything right now!

Re: I will never purchase another thing from QVC!!!

coconut1818 — Wed, 29 Jan 2020 00:23:58 GMT

I will not rely on them to tell me it has been fixed. I want to be able to confirm it myself. Without them being able to tell me what item or items got double charged, it would be next to impossible to figure out with all the purchases I have done in the last couple of months, most of which were all on easy pay. I will miss ordering things but have lost all confidence in QVC. Everyone needs to be on alert.

Re: I will never purchase another thing from QVC!!!

stevieb — Wed, 29 Jan 2020 00:25:19 GMT

So many glitches and problems. You really have to wonder what is going on with this company and whether or not current leadership is going to be able to fix it.

Re: I will never purchase another thing from QVC!!!

SusieQ_2 — Wed, 29 Jan 2020 00:27:54 GMT

"Yikes I'd better Check my statement"

Isn't that something people do on a daily basis? The surprising thing to me about all of this is how unaware people are of their own personal finances. I look at every single charge that goes on my card and check to be sure it's correct. Doesn't everyone do this? I can't imagine just letting charges pile up on my account and having no idea whether or not they're legit.

Re: I will never purchase another thing from QVC!!!

lovescats — Wed, 29 Jan 2020 00:31:15 GMT

@coconut1818

I'm sorry you have to go through all of that trouble but once you stop buying from Qvc you'll wonder why you ever did

Re: I will never purchase another thing from QVC!!!

september — Wed, 29 Jan 2020 00:42:29 GMT

@cherry wrote:
Why don't you try contacting one of the mods? They are quite helpful. You might try the customer care forum

That is good advice, for customers who read and post here. Most don't