topic Re: QVC ACCOUNT ALERT-UNABLE TO SIGN OUT! in Community Chat

QVC ACCOUNT ALERT-UNABLE TO SIGN OUT!

on the bay — Sat, 25 Jan 2020 16:52:47 GMT

I just replied to Alice the moderator on @roxxy1 's post "Attention Mods"

that there is nowhere to sign out of your account like always! I was signed out of the forums but could not sign out of my "account"!

I was going to check everything and then sign out after reading about all the "glitches."

Alice replied she did not know what was happening and to send her a screen shot of it at the QVCSocialTeam@qvc.com

So I just did.

Re: QVC ACCOUNT ALERT-UNABLE TO SIGN OUT!

roxxy1 — Sat, 25 Jan 2020 16:51:41 GMT

@on the bay thanks. I emailed them too. I can't be the only one this is happening to.

We need to be vigilant with our bank accounts now more than ever. UGH so frustrating.

Re: QVC ACCOUNT ALERT-UNABLE TO SIGN OUT!

KingstonsMom — Sat, 25 Jan 2020 16:56:41 GMT

@on the bay

I removed my two CC's that I use here since I had no pending orders.

I do have a couple of easypays on them, but I'll wait till they get this mess taken care of.

I believe that since they already have the CC #'s for the easypays, they can still charge them, without the CC info being currently listed on their site.

I just don't trust the security here anymore. I've had identity theft both with CCs and IRS.

It was a real PITA to straighten out, especially IRS.

I'd rather re-enter my CC info if I choose to make a purchase in the future, which is looking more and more unlikely.

Re: QVC ACCOUNT ALERT-UNABLE TO SIGN OUT!

on the bay — Sat, 25 Jan 2020 17:01:13 GMT

@KingstonsMom

I never leave my cc or any payment methods in any account info online.

I was just looking at my account to make sure I was signed out.

If you go to your QVC account page,

see if you can sign out as usual.

It actually doesn't look the same.

Alice said the name should be in right hand corner with a little arrow.

I know cause this is how I usually sign out. But it is not this way now and there is nowhere to sign out!

I can sign out of the forums but not account.

Everyone try it and see if it is happening to you too!

Re: QVC ACCOUNT ALERT-UNABLE TO SIGN OUT!

roxxy1 — Sat, 25 Jan 2020 17:04:03 GMT

@on the bay I could sign out. But signing back in on the first try I got the usual unexpected error.

Re: QVC ACCOUNT ALERT-UNABLE TO SIGN OUT!

Sweetbay magnolia — Sat, 25 Jan 2020 17:04:40 GMT

Thanks for the forewarning. I am able to sign in and out of my account on the app and through the web, and also in and out of the forums.

Always good to double check, for sure.

Re: QVC ACCOUNT ALERT-UNABLE TO SIGN OUT!

on the bay — Sat, 25 Jan 2020 17:05:07 GMT

@roxxy1 -

On your account page was your name in upper right hand corner like usual?

Mine is not.

Re: QVC ACCOUNT ALERT-UNABLE TO SIGN OUT!

KingstonsMom — Sat, 25 Jan 2020 17:05:48 GMT

@on the bay

I just clicked on 'My Account' and there was no option to sign out on the 'landing' page, but once there, I hovered my cursor over 'My Account' and there was a 'log off' option there, so I did!

What a royal mess!

Re: QVC ACCOUNT ALERT-UNABLE TO SIGN OUT!

roxxy1 — Sat, 25 Jan 2020 17:06:08 GMT

@on the bay Yes it's on the upper right corner for me.

Re: QVC ACCOUNT ALERT-UNABLE TO SIGN OUT!

roxxy1 — Sat, 25 Jan 2020 17:07:43 GMT

@KingstonsMom Huge mess ! How can a company as huge as QVC have all this ***** going on with their website. SMH

Re: QVC ACCOUNT ALERT-UNABLE TO SIGN OUT!

KingstonsMom — Sat, 25 Jan 2020 17:10:58 GMT

@roxxy1

Probably because a while back they 'outsourced' their IT Dept. to another country.

I remember reading about it in some business news article.

Ever since then, we've had the constant IT problems.

You get what you pay for......

Re: QVC ACCOUNT ALERT-UNABLE TO SIGN OUT!

sunshine45 — Sat, 25 Jan 2020 17:14:31 GMT

my sign in and sign out tab is still there under MY ACCOUNT (at the bop of the qvc webpage) online via my laptop.

i checked both browsers.....firefox and microsoft edge.

Re: QVC ACCOUNT ALERT-UNABLE TO SIGN OUT!

roxxy1 — Sat, 25 Jan 2020 17:17:57 GMT

@KingstonsMom Customers are going to be doing less and less shopping here with all these "glitches".

Yup my Q cart from now on

Re: QVC ACCOUNT ALERT-UNABLE TO SIGN OUT!

on the bay — Sat, 25 Jan 2020 17:19:46 GMT

@KingstonsMom @roxxy1 -

I'm glad yours works.

My page does not look as usual and even when I am signed out of the forums, my account is still signed in and I never sign into my account page.

I have hovered clicked and everything, still no luck. I notified Alice again by email but maybe I'll just do what I usually do, just wait and then a few days( or weeks?!) later, it is fixed, (without me adjusting anything on my end!)

It is frustrating because it is their website, and has nothing to do with our devices usually 99.9999 percent of the time, yet we may be advised to go through all kinds of steps on our end, when none of it will ever fix their glitch at all!

Re: QVC ACCOUNT ALERT-UNABLE TO SIGN OUT!

sunshine45 — Sat, 25 Jan 2020 17:22:24 GMT

@on the bay

have you cleared your cookies and totally shut down your computer and then restarted it?

that helps with many things.

Re: QVC ACCOUNT ALERT-UNABLE TO SIGN OUT!

millieshops — Sat, 25 Jan 2020 17:28:32 GMT

Just signed out in the usual way - clicked on My Account and scrolled to the bottom of the list. Apparently it worked because I had to re-enter my email to get back into the Forum.

Re: QVC ACCOUNT ALERT-UNABLE TO SIGN OUT!

KingstonsMom — Sat, 25 Jan 2020 17:29:22 GMT

@sunshine45

I use IE 11 and Windows 10 and mine were there too.

Re: QVC ACCOUNT ALERT-UNABLE TO SIGN OUT!

KingstonsMom — Sat, 25 Jan 2020 17:32:44 GMT

@millieshops wrote:
Just signed out in the usual way - clicked on My Account and scrolled to the bottom of the list. Apparently it worked because I had to re-enter my email to get back into the Forum.

@millieshops

That's weird, I went from the forums to my account, signed out of my account, then came back here and I'm still signed in here.

Re: QVC ACCOUNT ALERT-UNABLE TO SIGN OUT!

SusieQ_2 — Sat, 25 Jan 2020 17:38:48 GMT

@sunshine45 wrote:
my sign in and sign out tab is still there under MY ACCOUNT (at the bop of the qvc webpage) online via my laptop.
i checked both browsers.....firefox and microsoft edge.

Mine is there as well and I'm using Chrome. I signed in & out twice to be sure it worked. I'm signed in now on the forums and checked my account for billing and am still signed out there.

Re: QVC ACCOUNT ALERT-UNABLE TO SIGN OUT!

insomniac2 — Sat, 25 Jan 2020 17:40:59 GMT

It seems I just have to look away from the QVC site for a moment, and I'm signed out. I need to sign back in a dozen times a day.