topic Re: Macy’s Has Changed Their Return Policy in Community Chat

Macy’s Has Changed Their Return Policy

handygal2 — Tue, 14 Jan 2020 15:30:04 GMT

I do most of my shopping at Macy’s, on their website. This morning when checking my Order History, l noticed that all of the items that had previously specified “return within 180 days” have been changed to “90 days.” Some items, such as Last Act, have remained the same, at 30 days.

I imagine that the 180 day return policy was costing them money, as people could return winter items in the middle of the summer, and vice-versa.

This was done without any notification, as far as l know. I wanted all of you Macy’s shoppers to be aware of this!

Re: Macy’s Has Changed Their Return Policy

curlygirl13 — Tue, 14 Jan 2020 15:37:39 GMT

I'm not sure where you live, but here in the suburbs of Chicago, Macys is closing in February. Maybe that's why the return policy has changed. I believe they are closing a lot of stores.

Re: Macy’s Has Changed Their Return Policy

handygal2 — Tue, 14 Jan 2020 15:47:49 GMT

@curlygirl13 : I live on Long Island. They’re closing 2 Macy’s stores here next month. Luckily, these are not the ones that l frequent.

Re: Macy’s Has Changed Their Return Policy

gidgetgh — Tue, 14 Jan 2020 16:02:39 GMT

I feel that 90 days is more than fair. I can't imagine keeping something almost 6 months and then deciding to return it. I'd be fine with a 30 day return also.

Re: Macy’s Has Changed Their Return Policy

lovesrecess — Tue, 14 Jan 2020 16:00:50 GMT

Macy’s is closing their stores here one by one...they were all anchor stores in malls that are being torn down. There is one free standing store about twenty miles from here built about ten years ago....am interested to see if it survives since the parking lot is usually empty when we have driven by.

Re: Macy’s Has Changed Their Return Policy

queendiva — Tue, 14 Jan 2020 16:13:56 GMT

Last year while waiting to pick up my online order in store at Macy's, a woman ahead of me was returning several DOZEN clothing items, including children's which someone had no doubt outgrown. According to the SA, a couple of the children's items were even past the 180 days! I have never seen someone return so many items at once- at least 40 or more as I recall. Needless to say, it took forever and I had to wait to retrieve my one item.

90 days to return is more than generous. I get overwhelmed shopping in store at Macy's, but they do have good sales so I like to order online now and then. I do wish there was a B&M store closer to me for when I have returns.

Re: Macy’s Has Changed Their Return Policy

kaydee50 — Tue, 14 Jan 2020 16:22:16 GMT

@handygal2 I also do most of my Macy's shopping online even though I'm within a 10 minute walk of their store on State Street. Free shipping, lower sales tax, and can easily return to store. IMO 30 days for any store is a generous amount of time to return items. I can't ever remember returning something I bought at Macy's but I know the brands that work for me.

Re: Macy’s Has Changed Their Return Policy

handygal2 — Tue, 14 Jan 2020 16:30:37 GMT

@queendiva wrote:
Last year while waiting to pick up my online order in store at Macy's, a woman ahead of me was returning several DOZEN clothing items, including children's which someone had no doubt outgrown. According to the SA, a couple of the children's items were even past the 180 days! I have never seen someone return so many items at once- at least 40 or more as I recall. Needless to say, it took forever and I had to wait to retrieve my one item.

90 days to return is more than generous. I get overwhelmed shopping in store at Macy's, but they do have good sales so I like to order online now and then. I do wish there was a B&M store closer to me for when I have returns.

@queendiva : That’s bad timing to be stuck behind that woman! One time, the person in front of me had probably 20 boxes of shoes to return. My theory is that she bought them on sale, then held them for almost 6 months, trying to sell them on eBay. When they didn’t sell, she returned them right before the 180 day deadline.

The store should have two separate lines: one for returns, and the other for order pick-ups. Unfortunately, some don’t want to pay an extra person to work that separate line.

Re: Macy’s Has Changed Their Return Policy

hennypenny — Tue, 14 Jan 2020 16:48:43 GMT

@kaydee50 ,Are you on the west coast?

We may shop at the same store. Was in there a week ago. I couldn't find anyone to wait on me. had to get a clerk from the kitchen section to go to linens to find something for me. It was crazy.

Re: Macy’s Has Changed Their Return Policy

kaydee50 — Tue, 14 Jan 2020 16:54:18 GMT

@hennypenny No, I'm in Chicago and shop at the former Marshall Field's store which is now a Macy's. I agree with you about sales help which is why I rarely buy in store. I might go there to try on or check out an item but then I'll order online. Works for me!

Re: Macy’s Has Changed Their Return Policy

SandySparkles — Tue, 14 Jan 2020 18:11:45 GMT

I wasn't aware of this more than generous return policy. Because of the change in some societal values, I suppose the change was inevitable. You have SOME resellers on Poshmark, Ebay, Etsy etc. that might exploit the ability to return "unwanted" or "defective" items from their inventory for six months. Most resellers are most likely reputable, but some are not. There was a thread here last month, in which someone posted about her friend doing this. Then you have some customers with the same mentality. My SIL managed a large department store years ago, and told me horror stories.

~~~All we need is LOVE💖

Re: Macy’s Has Changed Their Return Policy

phoenixbrd — Tue, 14 Jan 2020 18:44:17 GMT

I have enjoyed shopping at Macy's online. The sales are significant and have no problems (always within a couple of days of receiving the product) with rare returns.

I can't imagine why someone would require 180 days to return a product.

Re: Macy’s Has Changed Their Return Policy

Grouchomarx — Tue, 14 Jan 2020 19:54:22 GMT

I never heard of any retailer taking things back after 6 months! That's insane. Even three months is overly generous. I bought some stuff at Loft last month and didn't realize I only had 30 days to return it. Stupid me, now I'm a bit overloaded with clothing I really don't need. Time just got away from me.

Re: Macy’s Has Changed Their Return Policy

Lipstickdiva — Tue, 14 Jan 2020 20:19:48 GMT

I've always thought that 180 day return period is ridiculous. That is also Kohls return policy but that is still in effect as far as I know.

I don't think JCPenney even has a time limit.

Re: Macy’s Has Changed Their Return Policy

shoekitty — Tue, 14 Jan 2020 20:22:32 GMT

180 days is a long time. 90 days is reasonable. That is 3 months. It would give you time to get feedback from a gift, or wear, wash an item and have it not hold up. Good grief here at the q they give you 30 days. I barely get my items in 2 weeks. Lol

i think 90 days is fair.

Re: Macy’s Has Changed Their Return Policy

Mary Bailey — Tue, 14 Jan 2020 20:25:46 GMT

@curlygirl13 wrote:
I'm not sure where you live, but here in the suburbs of Chicago, Macys is closing in February. Maybe that's why the return policy has changed. I believe they are closing a lot of stores.

@curlygirl13 Hi I usually go to Joliet or Bolingbrook, but haven't been either place in along time

do you know which Macy's? I can't find a list Thank You!

Re: Macy’s Has Changed Their Return Policy

Bri369 — Tue, 14 Jan 2020 20:54:34 GMT

180 days is more than generous. I didn't even realize it was that long, but I very rarely shop at Macy's.

Re: Macy’s Has Changed Their Return Policy

Tinkerbell3 — Tue, 14 Jan 2020 21:27:27 GMT

No one should need 90 days to return something! This is extremely generous.

Re: Macy’s Has Changed Their Return Policy

TY — Wed, 15 Jan 2020 01:50:36 GMT

@Mary Bailey

The complete list of Macy's store closures can be found on the Business Insider website.

https://www.businessinsider.com/macys-closing-stores-list-locations-2020-1

Macy's is closing 30 stores — here's the full list

Re: Macy’s Has Changed Their Return Policy

homedecor1 — Wed, 15 Jan 2020 02:09:11 GMT

Kohl's and Bed Bath & Beyond have changed their return policies too. Both had pretty liberal return policies.

Luckily I hardly need to return anything although I bought a Cuisinart coffee maker @ 7 months it died. I had receipt went to BB&B told me not exchangeable or returnable after 180 days🤷‍♀️.

So I had to buy another.