topic Re: Canceling Direct TV Question in Community Chat

Canceling Direct TV Question

Autumn Shimmers — Thu, 09 Jan 2020 02:03:37 GMT

I've had it and am cutting the cord tomorrow. Dealing wiith AT&T is an absolute nightmare and I refuse to call Customer Service again ever since they took over Direct TV. Has anyone who have cancelled Direct TV, were you able to do this at an in-store AT&T authorized retailier? I know certain locations allow you to pay your bill in-store but would love to cancel my service right there.

Re: Canceling Direct TV Question

Lucylu12 — Thu, 09 Jan 2020 02:16:51 GMT

@Autumn Shimmers wrote:
I've had it and am cutting the cord tomorrow. Dealing wiith AT&T is an absolute nightmare and I refuse to call Customer Service again ever since they took over Direct TV. Has anyone who have cancelled Direct TV, were you able to do this at an in-store AT&T authorized retailier? I know certain locations allow you to pay your bill in-store but would love to cancel my service right there.

I don't know but we did it by phone with no problem. Felt the same as you. We now have

You Tube TV and Philo at under half the cost Direct TV/AT&T and I like it better. Which surprised me becasue I loved direct tv before att got involved.

Re: Canceling Direct TV Question

Autumn Shimmers — Thu, 09 Jan 2020 02:18:24 GMT

A little background to my AT&T/Direct TV issue. I sent a check in and they never credited it to my account. Now they are charging me a late fee on top of my old bill in addition to my new bill. They claim they don't know where my check is? Yet when I said I will cancel my check with the bank they said, oh no, don't do that your check might be here. What? Are you kidding me. I noticed many complaints online and I'm now added to that list so I am going to get rid of them. Dealing with this issue has been a nightmare.

Re: Canceling Direct TV Question

Autumn Shimmers — Thu, 09 Jan 2020 02:42:54 GMT

@Lucylu12 wrote:
@Autumn Shimmers wrote:
I've had it and am cutting the cord tomorrow. Dealing wiith AT&T is an absolute nightmare and I refuse to call Customer Service again ever since they took over Direct TV. Has anyone who have cancelled Direct TV, were you able to do this at an in-store AT&T authorized retailier? I know certain locations allow you to pay your bill in-store but would love to cancel my service right there.
I don't know but we did it by phone with no problem. Felt the same as you. We now have
You Tube TV and Philo at under half the cost Direct TV/AT&T and I like it better. Which surprised me becasue I loved direct tv before att got involved.

Yes! I hear you. Direct TV was fine until AT&T took over. Increasing rates and now sudden biling issues. Really? I'm done with them and I've had them for over 10 years so it's bye, bye! I'm giong to check out the You Tube TV. I 'm actually doing some research online now and comparing all the TV streams, etc. I'm pleasantly surprised at what's out there and all the choices.

Re: Canceling Direct TV Question

Kachina624 — Thu, 09 Jan 2020 02:31:11 GMT

I cancelled my Direct TV over the phone. They never sent me anything about returning my old receivers so I threw them in the garbage. Roofers took dish down when I got a new roof so there's no sign Direct was ever here.

Re: Canceling Direct TV Question

mspatmac — Thu, 09 Jan 2020 02:44:28 GMT

I cancelled DirecTv three months ago afyer 20 years. Did it over the phone and they sent me a ore paid box to return my receivers. AT&T ruined the service once they took over. I went with Dish and couldn't be happier. My bill is 1/2 of what I was paying with great service and all the channels I wanted.

Re: Canceling Direct TV Question

qbetzforreal — Thu, 09 Jan 2020 03:11:44 GMT

@Autumn Shimmers- We disconnected via the telephone and had to return the equipment via Fedex store or you can use UPS. You don't have to pay for shipping.

Re: Canceling Direct TV Question

Eileen in Virginia — Thu, 09 Jan 2020 03:23:11 GMT

We've had nothing but trouble, from a payment perspective, since AT&T took over Directtv. They've sent us emails telling us our payment was late twice in the past 5 months, only to credit our account once they processed the initial/timely payment. We NEVER had this problem with Directtv. DH is hooked on NFL Ticket, but I'm ready to cut the cord.

Re: Canceling Direct TV Question

Autumn Shimmers — Thu, 09 Jan 2020 04:26:27 GMT

@Eileen in Virginia wrote:
We've had nothing but trouble, from a payment perspective, since AT&T took over Directtv. They've sent us emails telling us our payment was late twice in the past 5 months, only to credit our account once they processed the initial/timely payment. We NEVER had this problem with Directtv. DH is hooked on NFL Ticket, but I'm ready to cut the cord.

Yes! Suspicious billing practices have occurred more than once to us. However, this recent issue was the last straw for me.

Re: Canceling Direct TV Question

sann — Thu, 09 Jan 2020 09:10:10 GMT

@Kachina624 wrote:
I cancelled my Direct TV over the phone. They never sent me anything about returning my old receivers so I threw them in the garbage. Roofers took dish down when I got a new roof so there's no sign Direct was ever here.

I cancelled recently. I was told to take my remotes and other indoor equipment to UPS to return. The lady who waited on me at UPS told me to hang on to my receipt for 1 year. Direct TV said if the items were not returned I would be charged. I can only imagine how much that would cost. Believe me I will kept the receipt.

Re: Canceling Direct TV Question

Meowingkitty — Thu, 09 Jan 2020 12:56:22 GMT

I canceled DirectTV last August over the phone. I took my receivers and remotes to a UPS store where they knew what to do with the stuff. They scanned the bar codes on the bottom of the receivers, gave me a print out and they took it from there. My dish is still on the roof and will probably be there until my husband gets ambitious and removes it someday. Make sure to include a letter listing what's inside the box. I didn't trust them not to come back saying something was missing and try to charge me. I think you have something like 14 days to send stuff back.

Re: Canceling Direct TV Question

Miss Pepsi — Thu, 09 Jan 2020 13:54:38 GMT

My only gripe with Direct TV is the cost. We will be cutting the cord as soon as we figure out what we want to get, to get the shows we want to get. I will miss having the DVR though for sure.

Re: Canceling Direct TV Question

estaw2000 — Thu, 09 Jan 2020 15:24:33 GMT

I had DirecTV since the 90's. I got rid of it in Nov 19. Mostly I couldn't afford it anymore. I now have HULU & am not crazy about it but will continue with it for now at least at about half the price. I cancelled online over chat.They told me to dispose of my equipment myself.

Re: Canceling Direct TV Question

Loves Purple — Thu, 09 Jan 2020 17:01:32 GMT

@Miss Pepsi I’m preparing to cut the cord and have done some research. Actually I have information to go through sitting on my table right now. I do know that you can record shows and more than only the two I’m being offered now! Apparently it’s stored in the cloud and no monthly equipment charges!

Re: Canceling Direct TV Question

Loves Purple — Thu, 09 Jan 2020 17:13:30 GMT

@estaw2000

I’m preparing to cut the cord and haven’t decided which way to go yet. May I ask what you’re not happy with Hulu about? That was one option I was considering. One of my concerns is missing tv shows I’ve been watching for years that come on at certain days and times.

Is there a daily guide with Hulu or how do you know when to watch? Thank you for any information you or anyone can provide.

I hope it’s ok to ask on this forum. Just realized I’m not on TV and Movies.

Re: Canceling Direct TV Question

Autumn Shimmers — Thu, 09 Jan 2020 18:35:37 GMT

I'm ending the nightmare known formerly as Direct TV, now AT&T. They are done -- well over 10 years with them (nice way to treat your loyal customers). My equipment is old...hopefully they won't request it returned. I'm glad I never upgraded 2 years ago like I was going to.

I had to stop payment on check (they're still dancing around this one). They still can't explain why no bill sent to me the last month of year -- uh, maybe cause it probably was not sent for some reason. I'm not supposed to cancel my check on my end??? Do they have it/don't have it? I never received any late payment notices...hmmmm, I wonder why? What's going on? Honestly, I've never dealt with anything like this company before. No information...no explanations...no resolutions. Dead phone air talking to operators there.

I read online some changes coming in 2020. Gee, could that be the cause of these sudden antics?!

They won't remove late fee charge so I'm going to have to eat that cost along with my stop payment cost. Oh yeah---and you can't stop service and only pay up to that point...you must pay out the whole month whether you want it or not.

So I will pay in person today (I don't trust their online system), pay 2 months now, and say good riddance to the once great satellite company/service known as Direct TV.

R.I.P. Direct TV.

Re: Canceling Direct TV Question

mimomof4 — Thu, 09 Jan 2020 19:46:30 GMT

While I don't have Direct TV, we have Uverse with great success, I believe you will need to call to cancel so they can send you boxes for the return. The AT&T stores don't carry the equipment for Direct TV or Uverse so they can't take it.

Years ago when we had Comcast we took our equipment to their service center and told them we were cancelling. They kept sending us a bill even though they had record of us returning the equipment. When I called they said it had to be over the phone. Lesson learned cancel over the phone.

Re: Canceling Direct TV Question

bikerbabe — Thu, 09 Jan 2020 19:47:16 GMT

Off topic, but I don’t trust the mail these days to mail a check for any bills unless there is no other option. I pay Direct online and have never had an issue.

Re: Canceling Direct TV Question

SilleeMee — Thu, 09 Jan 2020 20:49:13 GMT

@Kachina624 wrote:
I cancelled my Direct TV over the phone. They never sent me anything about returning my old receivers so I threw them in the garbage. Roofers took dish down when I got a new roof so there's no sign Direct was ever here.

Those could have been recycled. When I upgraded my Directv service, I took the old receivers to the recycling place....city service, it's free.

Re: Canceling Direct TV Question

texassunflower — Thu, 09 Jan 2020 21:07:02 GMT

@Loves Purple I can help you with your question. I have Hulu along with my cable company which is Suddenlink. Hulu Live is more expensive but you can watch programming when it is on TV. It's normal time and day. If you opt for just Hulu, then programming is a day later. I use Hulu mostly for catching up on shows I have missed and for its original programming. I believe Hulu gives you a free trial of 7 days. Hulu cost me $5.99 plus tax per month and I get my money's worth. They have a large library of past TV shows to watch along with movies and documentaries.