topic Re: So Expensive in Community Chat

So Expensive

luvsshopping — Thu, 02 Jan 2020 20:14:13 GMT

I recently placed two orders on the same day, but at different times.Today I received both orders in same bag but charged separate shipping. If I have to return that will be another $6.95 each. How can we continue to absorb this kind of expense especially since so many stores offer free returns.. I think QVC is doing themselves a disservice.

Re: So Expensive

CrazyDaisy — Thu, 02 Jan 2020 20:19:29 GMT

Well you were aware of and agreed to this policy when you made the purchase.

Re: So Expensive

Irisestill — Thu, 02 Jan 2020 20:21:11 GMT

I totally agree. I also think it is ridiculous to charge a shipping fee for item that is placed in the same box for return, when those items are going to the same facility for processing. Price gauging, especially when you are a loyal QVC shopper. Keeping this policy in mind, will definitely determine my spending habits going forward with this company.

Re: So Expensive

RetRN — Thu, 02 Jan 2020 20:21:31 GMT

@luvsshopping wrote:
I recently placed two orders on the same day, but at different times.Today I received both orders in same bag but charged separate shipping. If I have to return that will be another $6.95 each. How can we continue to absorb this kind of expense especially since so many stores offer free returns.. I think QVC is doing themselves a disservice.

I agree.

Re: So Expensive

rms1954 — Thu, 02 Jan 2020 20:37:02 GMT

You made the choice. Should of thought about it before hitting the button.

Re: So Expensive

FranandZoe — Thu, 02 Jan 2020 20:40:22 GMT

The OP did not agree for them to place both orders in the same bag and ship them together. If they're returned they should be able to be returned in the same bag and if the return label is used only one charge for both.

Re: So Expensive

GenXmuse — Thu, 02 Jan 2020 20:40:42 GMT

Let your voice be heard by not shopping with them. Plenty of shopping fish in the sea fortunately

Re: So Expensive

chrystaltree — Thu, 02 Jan 2020 20:43:02 GMT

We ????????? You can only speak for yourself, the return policy is not a secret. You knew what it was when you made the purchase. If you find that you return a lot of things and you can't afford the return charges, stop shopping with QVC. Shop with one of those retailers that offer free returns.

Re: So Expensive

millieshops — Thu, 02 Jan 2020 20:45:38 GMT

For things I think I might need to return, I always look first to see if I can find something locally - that's over 95% of all my clothing purchases, even more for shoes.

When I know Ioften have to take a half dozen garments into a dressing room to find just one, I know there's very little anywhere on line that I'm going to order.

I know QVC isn't competitive in shipping- but I also know lots of retailers trying to be competitive with their shipping are dying. Keep in mind that Amazon doesn't make its money sending us ordinary shoppers our brown boxes. They can well afford to pretend its free - QVC probably can't. Yes, it costs them volume - but volume alone does not pay the cost of free and fast shipping. Just read Amazon's 2019 financials.

Re: So Expensive

FranandZoe — Thu, 02 Jan 2020 20:45:47 GMT

@chrystaltree wrote:
We ????????? You can only speak for yourself, the return policy is not a secret. You knew what it was when you made the purchase. If you find that you return a lot of things and you can't afford the return charges, stop shopping with QVC. Shop with one of those retailers that offer free returns.

I think you're missing the point. Yes we know the shipping and return policy. But is it right for QVC to charge for two shipments when they actually made one shipment in this case - for two orders? So why shouldn't she be able to return both items in one bag/box and be charged for one return shipment.?

Re: So Expensive

Kachina624 — Thu, 02 Jan 2020 20:49:14 GMT

In the past, the mods have said two clothing items could ride back in the same package for one shipping fee. I'm going to try that and see if it works.

Re: So Expensive

chrystaltree — Thu, 02 Jan 2020 20:51:55 GMT

@FranandZoe wrote:
@chrystaltree wrote:
We ????????? You can only speak for yourself, the return policy is not a secret. You knew what it was when you made the purchase. If you find that you return a lot of things and you can't afford the return charges, stop shopping with QVC. Shop with one of those retailers that offer free returns.

I think you're missing the point. Yes we know the shipping and return policy. But is it right for QVC to charge for two shipments when they actually made one shipment in this case - for two orders? So why shouldn't she be able to return both items in one bag/box and be charged for one return shipment.?

Because that's QVC's policy and it's not hidden, it's easy for shoppers to understand. We all know what it is when we make our purchases. So, yes. It's "right". We might not like it but retailers are free to make those decisions. Just as consumers are free to decide who they will shop with and who they won't shop with.

Re: So Expensive

blackhole99 — Thu, 02 Jan 2020 21:04:27 GMT

Quit blaming the unwitting customer who has no control over how the Q processes their S&H. If the Q wasn't making money from these practices they would not continue them. I will not buy anymore goods from the Q unless there is Free S&H, I hope customers follow my lead.

Re: So Expensive

SusieQ_2 — Thu, 02 Jan 2020 21:16:32 GMT

@Kachina624 wrote:
In the past, the mods have said two clothing items could ride back in the same package for one shipping fee. I'm going to try that and see if it works.

I think the only way you would run into a problem is if the weight of the two items exceeds what the limit is for that particular return label. And, of course, the returns have to be going to the same location.

In case someone isn't familiar with the weight limits here they are ~

0 to 5 lbs: $6.95

5.01 to 10 lbs: $8.95

10.01 to 150 lbs: $10.95

Re: So Expensive

KingstonsMom — Thu, 02 Jan 2020 21:27:57 GMT

@Kachina624 wrote:
In the past, the mods have said two clothing items could ride back in the same package for one shipping fee. I'm going to try that and see if it works.

@Kachina624

Yes, the Mods have said this a lot on the forums, so let us know how it goes for you.

If it doesn't, I would sure email the Mods!

Re: So Expensive

faeriemoon — Thu, 02 Jan 2020 21:31:56 GMT

Isn't this new warehouse/shipping extravaganza supposed to remedy this? (If they ever manage to initiate it.)

Re: So Expensive

SuhseK — Thu, 02 Jan 2020 22:05:23 GMT

@blackhole99 wrote:
Quit blaming the unwitting customer who has no control over how the Q processes their S&H. If the Q wasn't making money from these practices they would not continue them. I will not buy anymore goods from the Q unless there is Free S&H, I hope customers follow my lead.

------

Everyone has to make these decisions for themselves.

The shopping channels, have the overhead of running a TV network. I don't expect to ever see across the board free s&h.

For me, if I can't afford to pay s&h, I can't afford the purchase. Sometimes this is an eye opener, and I realize,

I don't need this purchase.

As one as a company is up front, about their practices, I can decide whether or not. To deal with them

Re: So Expensive

mspatmac — Thu, 02 Jan 2020 22:08:05 GMT

Except for Kim Gravelle jeans and capri's and an irish sweater I don't buy any clothing from QVC anymore. Mainly because I don't like most lines, and I can even get the Graville jeans on Amazon. Used to buy Joan Rivers blouses but I can find comprable quality elseware for less. No longer willing to pay shipping and certainly not the return charges if necessary. To many other options out there to deal with QVC.

Re: So Expensive

esmerelda — Thu, 02 Jan 2020 22:13:55 GMT

IMO the problem starts with SEPARATE shipping charges on two orders in ONE SHIPPED PACKAGE. There should be a shipping discount IN THE FULL AMOUNT for the lesser shipping charge.

How does one get charged shipping twice on one package?

Charge two shipping fees...mail two packages.

IMO.

Re: So Expensive

suzykee — Thu, 02 Jan 2020 22:29:15 GMT

EACH item has a S/H fee. We all agree on that. When we order an item we are chrged that S/H fee for that item & it is shipped in one package. If Q is going to do multiple items but ship them in one package, a reduction in the S/H fee is in order since less materials were used in the shipping process. I don't order from, Q that much any more but this is what I did on returning clothing orders; I would make sure all items could be returned at the same address, used the original plastic shipping bag to put each item in along with the return label filled out for return, & put as many packages as possible into a single large orgiinal bag & put the "return my way" label on it. I paid to ship the big original package back & I was always much cheaper than sending 3,4 or 5 packages back. Because all the items were in their own original pacakages with return documents (just in a large original bag) & going to the same place Q had all that was required. Was never charged returned postage because I PAID for return postage. Now that I have posted this I will be intersted to see if Q becomes more demanding of the way items are returned. I did everything they required - original package & documents, returning to correct adress!