topic Re: QVC is Misleading Customers w Tracfone in Community Chat

QVC is Misleading Customers w Tracfone

sipp — Mon, 30 Dec 2019 07:57:28 GMT

SO Tracfone is eliminating 3g network and I have 3 non-smart triple min.phones that will no longer work and have lots of minutes on them---- So i see that QVC has a tracfone that seems great for the price and has 2 great reviews- but then as I read on- someone asked the difference between one previously offered for almost triple the price and the tracfone rep answered back that THEY ARE ONE AND THE SAME PHONE! but just differently priced---- and I check the other one's reviews and it gets BAD REVIEWS -LOTS of them- Too late - I had already ordered and still have not rec'd it- but now I'll be charged to return it because I don't want to go through the nightmares described by others. SHAME ON QVC FOR THIS!! HOW CAN YOU DO THIS TO YOUR LONGTIME CUSTOMERS (AND YOUR NEW ONES TOO???? i am SO MAD!!! They should be reported to "someone" anyone" for selling bad merchandise. Of course I thought like many others that this was just an over-run and I jumped at it- along with the promise that my triple minutes would continue- but the tracfone SiTE says NO. So now I'm wondering if I refuse delivery- will I still have to pay return postage?

Re: QVC is Misleading Customers w Tracfone

daisy4 — Mon, 30 Dec 2019 10:03:53 GMT

I have bought a trac fone every year from QVC for the last 5 years. I have had absolutely no trouble. It is cheaper to buy a new fone with the minutes they offer than to just add minutes. I also have no trouble starting the new fone up and keeping the left over minutes as long as I do it before they expire. No need to try to talk to a person who barely speaks English. I do it all at trac fone's website. Just follow the directions that come with the new fone. I used to have an ATT account and had to pay every month for the service. Trac fone is so much easier. I pay once a year and don't think about again for another year. And it is cheaper than the monthly bills!

Re: QVC is Misleading Customers w Tracfone

Mom2Dogs — Mon, 30 Dec 2019 11:51:09 GMT

@daisy4 If you don't mind, what does it cost you a year to use your phone? DH and I both have phones, but rarely use them. We pay about $30.00 per month.

Re: QVC is Misleading Customers w Tracfone

Puppy Lips — Mon, 30 Dec 2019 12:28:35 GMT

If you refuse delivery you do not have to pay return postage.

Re: QVC is Misleading Customers w Tracfone

Beauty$Junkie — Mon, 30 Dec 2019 12:35:55 GMT

If you like the phone you have, and you just need the minutes, can't you activate the new phone, and then transfer your service back to your old phone? I have been doing this without and problem.

Re: QVC is Misleading Customers w Tracfone

Imaoldhippie — Mon, 30 Dec 2019 12:41:15 GMT

I think you need to do a little investigating on your own. Call customer service, and contact Tracfone to find out the information for your self. If you want to "report" QVC for something then do it yourself instead of relying on someone else to do it. If you refuse delivery there is no tracking info available to you. There are times when you need to follow through with something and not rely on others opinions.

Good luck

Re: QVC is Misleading Customers w Tracfone

software — Mon, 30 Dec 2019 13:50:12 GMT

@Mom2Dogs wrote:
@daisy4 If you don't mind, what does it cost you a year to use your phone? DH and I both have phones, but rarely use them. We pay about $30.00 per month.

I've had a Tracfone a couple of years now.

I don't use my phone much either, I reload it maybe 2-3 times a year for $30 each reload.

I use Messenger for "texting", saving my text usage, I have WiFi at home so I don't use the data and I rarely talk on the phone. Mostly for business type calls - doctors office, pharmacy.

Re: QVC is Misleading Customers w Tracfone

daisy4 — Mon, 30 Dec 2019 14:14:15 GMT

@Mom2Dogs wrote:
@daisy4 If you don't mind, what does it cost you a year to use your phone? DH and I both have phones, but rarely use them. We pay about $30.00 per month.

I buy a new trac fone from QVC once a year. They usually run about $100 and give you 1500 minutes and 1500 texts. You can put the words trac fone into the QVC search bar and see what they have. (Sometimes they are a Today's Special Value.) I only use my phone so that my kids and grandkids can get me when I'm out so 1500 minutes is actually more than I need. You keep your unused mintues as long as you buy a new phone before they run out. I have accumulated over 3000 minutes since i don't use it that often. I have also found it is cheaper to buy a new phone through QVC than to buy minutes from trac fone. I use to have a phone that I paid $30 a month for and this trac fone is so much cheaper!

Re: QVC is Misleading Customers w Tracfone

Still Raining — Mon, 30 Dec 2019 14:40:09 GMT

Tracphone can not elimate their 3g network since they do not have one.

They may route some of their CDMA phones through Verizon, which is spinning a bit about it.

You are risk if you have or buy an older CDMA phone without VoLTE.

Re: QVC is Misleading Customers w Tracfone

Nuttmeg — Mon, 30 Dec 2019 14:56:22 GMT

@sipp This is a shame, and the reason I don't shop at QVC.

I follow tech news online. Verizon Wireless and Tracfone posted lists of phones running on the VoLTE network.

Re: QVC is Misleading Customers w Tracfone

Snoopp — Mon, 30 Dec 2019 14:59:06 GMT

I think tracphone has updated phones that are voLTE compatible on their site. Verizon is shutting down 2g and 3 g networks but they extended the shutdown till 2020. Not sure when. I’m looking for a tracphone myself right now.

Re: QVC is Misleading Customers w Tracfone

bonnie f — Mon, 30 Dec 2019 15:00:17 GMT

not from qvc but i purchased a tracphone yrs ago from a well known store..had it for about 2 weeks and returned it.. it kept dropping my calls... i was suppose to get good reception in my area it asked the zipcode when i researched it... i would be talking and it would just hang up.. this happened at least 5 times...i have it about 2 weeks and took it back and got a better phone... i got it because i heard they're good phones.. it wasnt for me

Re: QVC is Misleading Customers w Tracfone

IMW — Mon, 30 Dec 2019 16:29:47 GMT

@daisy4 @Mom2Dogs I do same thing buy phone with

a year service, roll over the minutes. Dh and I have 1000's of minutes (from triple minutes years ago). We hardly use our phones. It cost about $200-240 a year for both of us.

Re: QVC is Misleading Customers w Tracfone

Snoopp — Mon, 30 Dec 2019 16:36:58 GMT

@IMW wrote:
@daisy4 @Mom2Dogs I do same thing buy phone with
a year service, roll over the minutes. Dh and I have 1000's of minutes (from triple minutes years ago). We hardly use our phones. It cost about $200-240 a year for both of us.

Does tracphone roll over unused minutes? This seems like a good idea.

Re: QVC is Misleading Customers w Tracfone

Spurt — Mon, 30 Dec 2019 18:50:55 GMT

@sipp wrote:
SO Tracfone is eliminating 3g network and I have 3 non-smart triple min.phones that will no longer work and have lots of minutes on them---

@sipp

List of VoLTE Capable Phones from Tracfone

The phones listed below are compatible with VoLTE new networks according to Tracfone. This list is not complete, A number of older smartphones may be compatible,

Samsung Galaxy S7
Samsung Galaxy J7 Crown
Samsung Galaxy J3 Orbit
Samsung Galaxy J7 Sky Pro
Samsung Galaxy J3 Luna Pro
Samsung Galaxy J2
Samsung Galaxy A10e
Motorola Moto G6
Motorola Moto E5
LG Fiesta 2
LG Stylo 4
LG Stylo 3
LG Premier Pro
LG Rebel 4
LG Rebel 3
LG Rebel 2
LG Journey
LG Solo LTE
Alcatel TCL LX
Alcatel TCL A1
Alcatel MyFlip
ZTE Blade T2
ZTE ZFIVE C
ZTE Z233
iPhone 6 or newer

Re: QVC is Misleading Customers w Tracfone

Kachina624 — Mon, 30 Dec 2019 21:13:22 GMT

@Mom2Dogs wrote:
@daisy4 If you don't mind, what does it cost you a year to use your phone? DH and I both have phones, but rarely use them. We pay about $30.00 per month.

@Mom2Dogs. I buy a TracFone and typically use it for about 3 years. I don't use it much so have I've 6,000 min accumulated. I do need to buy service time annually. There is a way I can do this for $50. So after I buy the phone, it costs me a little over $4./mo to use it. I don't think you can have a cell phone for much less.

Re: QVC is Misleading Customers w Tracfone

songbird — Mon, 30 Dec 2019 23:20:01 GMT

I've never had tracfone. We buy our phones every 3-4 years. We keep them that long. My husband has Consumer Cellular, I have Verizon. With taxes, I pay $30.00 a month. My husband a lot less. But he uses phone less. We buy our phones through Amazon and they are unlocked. . We both paid full price for the phones, then shop around for carriers. We don't have any family plan. Our phones are independent of each other. Never had a situation of buying the phone through a carrier, paying for the service and the phone. I currently have a Samsung Galaxy 9. My husband, an Ipone 9. I have no interest in getting a tracfone.

Re: QVC is Misleading Customers w Tracfone

Beth-QVC — Mon, 30 Dec 2019 23:49:29 GMT

@sipp

I am sorry for any misunderstanding and if you wish to return the tracfone I will make sure you are not charged for the return. Please send an email to QVCSocialTeam@qvc.com and include the order number.

Beth QVC

Re: QVC is Misleading Customers w Tracfone

sipp — Tue, 31 Dec 2019 06:10:15 GMT

The phones we have are a 3g network- Tracfone will be switching from 3g to 4g for a year- to Dec 2020--then they will again change to 5g in Jan 2021--- so everyone who buys a 4g phone? Will have to buy a new one that is 5g for it to work. Tracfone is also "offering" automatic "monthly" to keep the phone active. If you don't keep it active- you lose EVERYTHING.

Re: QVC is Misleading Customers w Tracfone

sipp — Tue, 31 Dec 2019 06:13:47 GMT

Our non-smart tracfones are 3g ( they are LG306 and the batterys are not charging and are as scarce as hens teeth to replace. I managed to buy one in order to be able to turn our phones on so I am shopping for a phones to replace them so we don't lose all our data etc.