topic Re: Fed Ex this year - dismal. in Community Chat

Fed Ex this year - dismal.

Witchy Woman — Fri, 27 Dec 2019 10:51:19 GMT

It's a shame what is happening to this company.

I now have 3 separate orders lost in the delivery process.

Two orders from different places show "out for delivery" as of December 12 and that's it. No tracking beyond that.

Another said "delivered and left at garage" which is a lie. It even shows a time yesterday, and I was here. No such delivery occurred.

I don't mind if things are late, but don't lie and say they have been delivered.

Now, as the customer, I've got to prove them wrong, and, hopefully, get a refund and reorder.

Evidently, there is no way to contact Fed Ex that I can find.

None of the items critical, but still. It's aggravating.

I wish stores would stop using them.

Re: Fed Ex this year - dismal.

GSPgirl — Fri, 27 Dec 2019 11:01:27 GMT

Exactly! They have been awful, but so has Amazon, USPS and UPS. Fed ex came to my house after midnight each time this season. I don't mind that, but they lied about what time they delivered the package. USPS lied about delivering my package and then it showed up the next day. This happened a few times. A neighbor opened mine by mistake and then delivered it to my mailbox with a note. UPS lies too. I searched all over for a package after I saw they delivered it. It came the next day. I have to say that Fed Ex was the carrier that really surprised me. They have always been known for on time deliveries.

Re: Fed Ex this year - dismal.

chiclet — Fri, 27 Dec 2019 11:07:58 GMT

They delivered a wooden vanity. It was so damaged. The big box it came in was in such terrible shape. It weighs 145 lbs. Amazon is going to send another but they want this returned and it is almost impossible to find a box to send it back even in pieces. The new one has a tracking date of 12/20 and no other info. Not happy with them.

Re: Fed Ex this year - dismal.

Witchy Woman — Fri, 27 Dec 2019 11:28:14 GMT

I also wonder where all these "lost" packages are?

Are they just trashing stuff? Selling it?

Most of the things I ordered are not exactly hot items.

@chiclet

Cannot imagine trying to "return" pieces of a big piece of furniture.

Would they just not accept a photo of the damaged item?

In the end, the burden is on the customer.

I'll be rethinking my orders in the future.

Re: Fed Ex this year - dismal.

chiclet — Fri, 27 Dec 2019 11:34:44 GMT

@Witchy Woman wrote:
I also wonder where all these "lost" packages are?

Are they just trashing stuff? Selling it?

Most of the things I ordered are not exactly hot items.

@chiclet

Cannot imagine trying to "return" pieces of a big piece of furniture.

Would they just not accept a photo of the damaged item?

In the end, the burden is on the customer.

I'll be rethinking my orders in the future.

When I called Amazon they said they would send another and send it back. I said I cannot do that because we are not able to lift and also have no box since box was destroyed. They kept saying that I had to and I kept say I could not. Then got transferred to someone else and argued nicely with them for 30 minutes and finally they said they would send a company to pick it up un boxed. The company was supposed to show up yesterday and they did not. I called them and now they say they will come on monday. I am glad this was not a present for someone. Also I ordered online because it is so hard to find things I want in stores anymore. So frustrating.

Re: Fed Ex this year - dismal.

CalminHeart — Fri, 27 Dec 2019 11:50:16 GMT

Hopefully your items weren't gifts.

Delays and mis-transferred items happen every year. FedEx, UPS, and USPS are overwhelmed with mail during the holidays. News reports this was a record year for all of them. I feel bad for them since they are working around the clock. Stuff happens.

Re: Fed Ex this year - dismal.

ms traditional — Fri, 27 Dec 2019 11:59:38 GMT

i had read about Amazon discouraging Fedex as carrier to their small business clients - and the company's own future earnings downgrade which highlighted internal problems. then i had a gift for me coming via Fedex which they said they had tried to deliver - but i was home and was dubious.

late Christmas Eve day the regular driver for neighborhood dropped off the package and rectified the situation - even though i had made arrangements to pick it up after Christmas at a local spot. he went above and beyond.

so it really comes down to the drivers - i have an extraordinary UPS man and have had few problems with USPS. of course i know human errors can happen - and do see the occasional misrouting.

but i do worry when i see UPS Mail Innovations - which always seems to take forever.

Re: Fed Ex this year - dismal.

SunValley — Fri, 27 Dec 2019 12:01:23 GMT

Guess I lucked out this season as every package arrived in time and in good condition, and all tracking info was correct. I had deliveries via USPS, UPS, Amazon, and FedEx. Some items I ordered and some were gifts sent to our home.

About the return to Amazon...I just returned a pair of shoes and I was told they would box things if needed at the UPS store. With the item being heavy as well as damaged, I'm surprised you got so much grief over getting it handled. Amazon should have better return service when the problem is receiving damaged goods, especially heavy items.

Re: Fed Ex this year - dismal.

Witchy Woman — Fri, 27 Dec 2019 12:20:00 GMT

@CalminHeart

I agree.

I've talked to my regular Fed Ex driver. He's asked about a truck my husband has -- wanted to buy it.

So, this is why I find the lying that a package has been delivered so objectionable.

As I said, I can accept a LATE delivery, but don't lie and say it was dropped off at my garage at 4:21 p.m, when it is no where in sight.

I'm not unreasonable, I just hate lies.

Re: Fed Ex this year - dismal.

QVCkitty1 — Fri, 27 Dec 2019 12:29:43 GMT

@Witchy Woman wrote:
@CalminHeart

I agree.

I've talked to my regular Fed Ex driver. He's asked about a truck my husband has -- wanted to buy it.

So, this is why I find the lying that a package has been delivered so objectionable.

As I said, I can accept a LATE delivery, but don't lie and say it was dropped off at my garage at 4:21 p.m, when it is no where in sight.

I'm not unreasonable, I just hate lies.

Fed Ex is the worst , in my experience.

Re: Fed Ex this year - dismal.

sashamatthews — Fri, 27 Dec 2019 12:35:11 GMT

Even though there is a FedEx distribution building within 10 minutes of my house, all deliveries to our area route through another STATE! It is so frustrating to have to go an hour away to pick up a missed package that needs a signature. I ship everything through USPS now - priority mail with insurance. I even skip UPS. The only thing that saves me is I shop early. I don't live in fear that my purchases won't show up - there is plenty of time to correct any problems.

Re: Fed Ex this year - dismal.

sashamatthews — Fri, 27 Dec 2019 12:45:11 GMT

This is an addendum to my post. I ordered a rug from Neiman Marcus two days ago; I received notice from FedEx that it will be delivered today. Really? We'll see ... A FedEx delivery from Belk supposedly due in Saturday has been pushed back to Sunday. Bet that will be a Monday or Tuesday, for sure.

Re: Fed Ex this year - dismal.

Witchy Woman — Fri, 27 Dec 2019 13:13:39 GMT

@sashamatthews

Nothing I have requires a signature.

When I ship, I use USPS or UPS.

However, there's no control over how things are shipped to me when I buy them.

UPS and USPS have been more reliable this year.

Again, it's Fed Ex lying that they've delivered a package that is bad.

Not to mention there is no way to contact THEM, and the stores are overwhelmed with complaints.

While nothing I ordered is critical, I've paid for the stuff and it's not here.

Now, I have to hassle with refunds ore reorders.

Re: Fed Ex this year - dismal.

lmt — Fri, 27 Dec 2019 13:20:48 GMT

Very few of my packages have actually been delivered with Fed Ex. I've read stories about how bad they are but I never had a problem with them. Until this year.

Ordered an item from Kohl's that shipped out on December 7th from Washington state, and oh brother did it ever take the scenic route to get to me. It made stops in Oregon, Utah, Nebraska, Illinois and Ohio. When it finally got to Pennsylvania, it made stops in three different towns before it was handed off to the post office for delivery. Final delivery was December 23rd.

Re: Fed Ex this year - dismal.

tototwo — Fri, 27 Dec 2019 13:29:17 GMT

You know, those delivery drivers, and all the company employees, are overwhelmed this time of year. They work 15+ hours a day to make sure you get your packages. They get very little sleep. They don't get much pay and benefits, and the company rules they have to abide by are difficult to the point of being unfair. They don't get lunch breaks and they can't go home until every single package is delivered. I appreciate every delivery, even if it's after 10pm.

Re: Fed Ex this year - dismal.

Witchy Woman — Fri, 27 Dec 2019 13:38:44 GMT

@tototwo

I know I'm repeating myself, and I agree with everything you are saying.

But that does not make up for saying something is delivered when it is not.

Tell me it's lost, late or circling the moon, but don't show tracking as having been delivered and it has not.

No matter what the circumstances, there is no excuse for lying about service. It's just not acceptable.

Re: Fed Ex this year - dismal.

lmt — Fri, 27 Dec 2019 13:48:32 GMT

@Witchy Woman wrote:
@tototwo

I know I'm repeating myself, and I agree with everything you are saying.

But that does not make up for saying something is delivered when it is not.

Tell me it's lost, late or circling the moon, but don't show tracking as having been delivered and it has not.

No matter what the circumstances, there is no excuse for lying about service. It's just not acceptable.

@Witchy Woman I wonder if your package was actually delivered, but maybe to the wrong address?

Twice I've had packages say they were delivered but they weren't delivered to my house. They were delivered to someone two streets over from me with the same house number as mine. Fortunately both times the person who got my delivery came to my door and explained what had happened. I was lucky - not everyone is as honest.

Re: Fed Ex this year - dismal.

tototwo — Fri, 27 Dec 2019 13:49:19 GMT

And, sometimes delivered packages get stolen off porches. Or other catastrophes. I just don't blame the delivery person first.

Re: Fed Ex this year - dismal.

Witchy Woman — Fri, 27 Dec 2019 13:59:19 GMT

@lmt

That might be, BUT, the Fed Ex drivers have to come down a 1/4 mile gravel road to my house. It's not like we are in a neighborhood. The address is clearly marked in several locations.

@tototwo

We live back in the woods.

No other houses around.

In the 30 years we've been here, NOTHING has ever been taken off a porch or elsewhere.

When the tracking is specific saying, "dropped off in front of the garage" and it is not there, I'm not sure who else is to blame besides the driver saying that the delivery was made when it wasn't.

I was outside 10 minutes after the delivery was supposed to have been made. I can hear trucks coming up the gravel road.

Re: Fed Ex this year - dismal.

new nickname 4 — Fri, 27 Dec 2019 14:16:48 GMT

Witchy Woman, I have set up an account with Fed Ex to track my packages on line. You can also call 1-800-go-fedex. I missed a delivery I needed to sign for, I live in a rural area, so I called, and they were able to reschedule it the same day. Even though I was now expecting it to be delivered between 11:15 and 1:30, I still didn't hear the truck pull in. I had put a note on the garage door to come to the front door. I was sitting on my couch, with the sound on the TV off, and was startled by the doorbell ringing. There she was, and she was driving a small van, not a truck, so that's why I didn't hear a truck come in my drive. You can also go into your account and add add'l information about where you want your packages to be delivers, ie front door. Hope you get your packages.