topic Re: Letters from QVC in Community Chat

Letters from QVC

Annabellethecat66 — Wed, 18 Dec 2019 00:15:00 GMT

Today I received 2 more letters from QVC telling me they won’t be able to fill 2 MORE items I THOUGHT I was ordering...and getting!

I say “more” because lately, this month, I’ve received other letters telling me the same thing.

So beware people, you might think you’re ordering something...then weeks later you’ll get ( or might get) letter(s) that they can’t fill your order.

With mine it does matter, they weren’t Christmas gifts...but I’ll bet some from others might have been...

This used to happen every now and then...but lately it’s gotten crazy often.

One today was about the Jaime Fox glasses. I forget the others...not important...

Just giving you guys a heads up....

Re: Letters from QVC

esmerelda — Wed, 18 Dec 2019 00:22:35 GMT

I ordered something last night and 18 hours later I got the email that it had shipped!! I guess I’m getting it.

I’ve never gotten a letter like that after an order was taken. But I guess the more you order, the more your chance of getting a letter like that goes up.

Re: Letters from QVC

Kachina624 — Wed, 18 Dec 2019 00:24:01 GMT

@Annabellethecat66 They did you a favor with the Prive Riveau glasses. I hate those things. I have a pair that are so heavy, I can't stand to wear them more than 5 minutes.

Re: Letters from QVC

fthunt — Wed, 18 Dec 2019 00:30:49 GMT

Don't know if Reviews are still there; but months ago = Reviews were mostly terrible. I changed my mind about buying them.

Re: Letters from QVC

chrystaltree — Wed, 18 Dec 2019 00:41:30 GMT

That has not happened to me or anyone I know. We're all getting what we order and everything is shipping out quickly now. I bought a couple of things for my self on 12/15 and they shipped today. Even when things were at their worst nothing was taking weeks to arrive at my house.

Re: Letters from QVC

mistyada — Wed, 18 Dec 2019 01:05:42 GMT

@Annabellethecat66 wrote:
Today I received 2 more letters from QVC telling me they won’t be able to fill 2 MORE items I THOUGHT I was ordering...and getting!

I say “more” because lately, this month, I’ve received other letters telling me the same thing.

So beware people, you might think you’re ordering something...then weeks later you’ll get ( or might get) letter(s) that they can’t fill your order.

With mine it does matter, they weren’t Christmas gifts...but I’ll bet some from others might have been...

This used to happen every now and then...but lately it’s gotten crazy often.

One today was about the Jaime Fox glasses. I forget the others...not important...

Just giving you guys a heads up....

The same thing happened to me last year. Q sold the item for a week around last Thanksgiving after I ordered it but then they cancelled my order in mid Dec. I do not order gifts from Q anymore.

Re: Letters from QVC

croemer — Wed, 18 Dec 2019 01:13:22 GMT

@Kachina624 wrote:
@Annabellethecat66 They did you a favor with the Prive Riveau glasses. I hate those things. I have a pair that are so heavy, I can't stand to wear them more than 5 minutes.

I order from the site and love their sunglasses. They are very stylish and I have not found them heavy. Sorry, your experience is not the same.

OP...they have great sales on their very own site.

Re: Letters from QVC

Annabellethecat66 — Wed, 18 Dec 2019 02:14:21 GMT

@Kachina624 My teenage grandchildren all love the things....and my 39 year old daughter loves them too.

They go through them like crazy...(loosing and breaking, etc). I was buying extra one's..

So, they took a month long trip to Hawaii this summer (my daughter, her husband and their 4 children).

There are so many pictures of the teenagers wearing them, it's funny.

So, my daughter decided to have a professional picture taken in Hawaii for the Christmas card.

My daughter said she didn't realize it until finally the photographer told the teens (two girls and 1 boy), "Can we get some pictures where you guys aren't wearing the sunglasses". Ha!

My daughter was ready to kill the kids because when you take professional pictures these photographers (especially when they had to go to the ocean to pose) only take but so many poses!

Re: Letters from QVC

CAcableGirl2 — Wed, 18 Dec 2019 04:12:12 GMT

Oh, I got the email today about my order. I have a suggestion......if they really appreciated my understanding, the email would have been addressed to me, not "QVC Shopper", and they would have made some sort of offer...like $5 off my next order, free shipping on another items, or similar. This "stock" letter doesn't mean much to me other then being dissapointed in not getting my order as was originally promised. Someone in their marketing department needs to learn about customer retention...stat.

Dear QVC Shopper,

We realize one or more of your orders may have been intended as a holiday gift, so we're sorry to share that there's a shipment delay and it may not arrive by December 24.

Please check your order status on QVC.com for the latest tracking information. If you have a question about your order, our Customer Service team is happy to help. Give us a call at 800-367-9444 any time between 7am-1am ET, seven days a week.

We appreciate your understanding and wish you a happy holiday season.

Sincerely,

QVC Customer Service

Re: Letters from QVC

iwrite — Wed, 18 Dec 2019 05:19:13 GMT

well said @CAcableGirl2

yes, they should be doing a lot of things that they aren't, like making offers when they blow it.

you put your faith in them to do what they "claim" that they do well.

they mess up and basically say, if you don't get your item by 12/24, "oh and well".
which letter, q, v or c does that fall under?

the fact that no executive thought enough of customers to make a statement (even via email would have been better then saying nothing) about THEIR shipping problems and delays months ago, says a lot, without saying a word, if you know what i mean.

apparently, it isn't a requirement that the marketing department, know anything about mail merge! isn't that something that's been around for decades? LOL

perhaps its time that they seriously consider bringing in consultants that are up to date on ALL things marketing, among other things. keeping/doing everything in house, tends to go stale and stagnent . new sets of eyes are a much needed thing, if they want to retain customers AND have them make purchases in the future, especially those that are time sensitive.

it's not like people are going to forget this years drama, by this time next year.

Re: Letters from QVC

hennypenny — Wed, 18 Dec 2019 06:01:53 GMT

Interesting!

My take is the exact opposite. I think they have new marketing people that haven't got a clue.

The Q used to be much more customer oriented. Now they don't give a hoot.

They have competition and those of us who have been loyal since CVN are seeing some very unfortunate changes.

Re: Letters from QVC

ByTheBay — Wed, 18 Dec 2019 11:51:34 GMT

I learned years ago that unless I order something intended for a gift here at the Q, at least a month before Christmas, the chances are pretty high it won’t arrive in time or, will be cancelled! altogether!

Re: Letters from QVC

nyc1 — Wed, 18 Dec 2019 12:01:23 GMT

@Kachina624 wrote:
@Annabellethecat66 They did you a favor with the Prive Riveau glasses. I hate those things. I have a pair that are so heavy, I can't stand to wear them more than 5 minutes.

@Kachina624 I think it depends on the style. The first (and was going to be the last) pair I ordered were huge and sooo flimsy. They looked like they would break any second. I returned them. Then I saw a pair they were featuring and loved the size, style and color. I thought, one more try. LOVE THEM. Not heavy or flimsy at all. They seem to be made well. I guess time will tell. I hate heavy glasses too.

Re: Letters from QVC

kaydee50 — Wed, 18 Dec 2019 14:21:23 GMT

So you order an item and think you'll be receiving it but then weeks later you get a "letter" saying you won't???? No wonder I rarely order from the Q anymore and never around the holidays. At the very least, as an apology give some sort of credit, $10 minimum, or some other compensation. Who's in charge of this place anyway??? Poor, poor management.

Re: Letters from QVC

DJs mom — Wed, 18 Dec 2019 17:37:35 GMT

@Kachina624 wrote:
@Annabellethecat66 They did you a favor with the Prive Riveau glasses. I hate those things. I have a pair that are so heavy, I can't stand to wear them more than 5 minutes.

I'm thinking if she ordered them then that means she wanted them. I have the Madeline Prive Reveau sunglasses and I love them. They are not heavy at all.

Re: Letters from QVC

wildlifewitch — Wed, 18 Dec 2019 22:34:37 GMT

First, I agree the Q needs to get it together. But, be glad you even got an email. I had something on waitlist, never notified. It ended up shipping, and it was the wrong item. No reorder, and no emails. There are no excuses for a company worth billions.

Re: Letters from QVC

lovesrecess — Wed, 18 Dec 2019 23:46:08 GMT

Thanks, but I haven’t been even the least bit tempted to order anything. I don’t ever consider buying gifts from Q unless the recipient has specifically chosen it, due to the very short return period.