topic Re: Two hour wait for CS at HSN in Community Chat

Two hour wait for CS at HSN

Havarti — Tue, 17 Dec 2019 03:26:50 GMT

I have spent the last 2 hours trying to order several hundred dollars of stuff from HSN to no avail. I tried to order online and the order showed the right ship to...until they sent me the confirmation by email and there was a different ship to address in the order. I tried calling CS and it is a 2 hour wait. They will call back, but my phone automatically blocks calls from 800 numbers (to avoid some of those telemarketing calls). I cancelled the order online and re-entered it and it happened AGAIN. I used "chat" but all they could do is cancel the order - the could not change to the correct address (my default ship to & my billing address). I tried calling CS and a recording told me I had 2 accounts with HSN (I should not have 2 accounts) and I would have to talk with a CS person....in approximately 2 hours. What a mess this whole place is since QVC took over. This on top of my main credit card having bogus charges (not from HSN or QVC) today causing cancellation of that card & waiting for a new one. That is a lot of hassle in one day (not all QVC/HSN's fault). Thanks again for letting me vent. Tomorrow is a new day.

Re: Two hour wait for CS at HSN

Love my grandkids — Tue, 17 Dec 2019 03:43:36 GMT

@Havarti QVC did NOT "take over" HSN. They are owned by the same company. Just so you know.

Re: Two hour wait for CS at HSN

Kachina624 — Tue, 17 Dec 2019 03:50:23 GMT

@Havarti. Moral of the story: Don't wait until the last minute.

Re: Two hour wait for CS at HSN

SandySparkles — Tue, 17 Dec 2019 04:18:44 GMT

I am sorry you are having such a tough time, but hope you feel better after getting it off your chest. Sometimes we just need someone to "talk" to. 😊

~~~All we need is LOVE💖

Re: Two hour wait for CS at HSN

Havarti — Tue, 17 Dec 2019 04:18:03 GMT

@Love my grandkids

Thank you for your wisdom, but I DO know. Same people at the top when they own both companies. Hope that makes it clearer for you now.

Re: Two hour wait for CS at HSN

Havarti — Tue, 17 Dec 2019 04:21:46 GMT

@Kachina624

There you go making snarky assumptions again. This was not holiday shopping - they were items for myself that were either newly available or at a special price. Read my footnote...it applies. That's all...I am done responding to you.

Re: Two hour wait for CS at HSN

Havarti — Tue, 17 Dec 2019 04:24:24 GMT

@SandySparkles

Yes, I do feel better. Thank you for understanding that I was not seeking harassment...just a place to express my frustration. I appreciate that you were there!

Re: Two hour wait for CS at HSN

SandySparkles — Tue, 17 Dec 2019 04:30:32 GMT

@Havarti

You're so welcome.😊

~~~All we need is LOVE💖

Re: Two hour wait for CS at HSN

JaneMarple — Tue, 17 Dec 2019 04:35:10 GMT

It's Christmas time! Every retail site in the world is swamped with orders ans issues, please be patient.

Re: Two hour wait for CS at HSN

lovesrecess — Tue, 17 Dec 2019 04:50:29 GMT

I know how frustrating and maddening it can be to try and deal with problems like this on the phone! I hope tomorrow you can have a fresh start and get all issues resolved the way you want.

Re: Two hour wait for CS at HSN

Havarti — Tue, 17 Dec 2019 05:30:39 GMT

I am happy to report that I finally got through to CS and the nicest lady helped me in many ways to get things sorted out and resolved. She also took my order and now all is well. To the kind people who listened and understood - thank you. To the others...I have nothing.

Re: Two hour wait for CS at HSN

Kachina624 — Tue, 17 Dec 2019 06:04:31 GMT

@Havarti wrote:
@Kachina624

There you go making snarky assumptions again. This was not holiday shopping - they were items for myself that were either newly available or at a special price. Read my footnote...it applies. That's all...I am done responding to you.

@Havarti. If you're so thin-skinned, perhaps you need to find a past time other than posting on public bulletin boards. I'm so hurt that you're so offended by my obvious comment.

Re: Two hour wait for CS at HSN

K9buddy — Tue, 17 Dec 2019 08:59:58 GMT

@Kachina624 wrote:

@Kachina624

If you're so thin-skinned, perhaps you need to find a past time other than posting on public bulletin boards. I'm so hurt that you're so offended by my obvious comment.

Sounds like maybe you're the thin-skinned one. Just saying....

Re: Two hour wait for CS at HSN

KingstonsMom — Tue, 17 Dec 2019 11:37:58 GMT

@Havarti

So glad you were able to get those issues resolved!

Dealing with all of that in one day would've had me pretty ticked off too!

Re: Two hour wait for CS at HSN

Johnnyeager — Tue, 17 Dec 2019 11:42:05 GMT

Just incidentally, QVC does indeed own HSN lock, stock and barrel. Per an SEC filing:

On December 31, 2018, Qurate Retail transferred its100% ownership interest in HSN to QVC, Inc. through a transaction among entities under common control. References throughout this quarterly report to “QVC” refer to QVC, Inc., which includes HSN, QVC US and QVC International.

Re: Two hour wait for CS at HSN

chrystaltree — Tue, 17 Dec 2019 14:48:06 GMT

Stuff happens. This is why I do not wait until the last minute to make purchases like that. And I would call 12/7, the last minute. We send presents to my husband's family in ME. I do it right after Thanksgiving. In my mind, I'm always thinking "in case something bad happens"; I will have time to get it resolved. This is the worst time for CS calls for all retailers, that shouldn't surprise you. I do hope you get things resolved.

Re: Two hour wait for CS at HSN

stevieb — Tue, 17 Dec 2019 17:24:34 GMT

@chrystaltree wrote:
Stuff happens. This is why I do not wait until the last minute to make purchases like that. And I would call 12/7, the last minute. We send presents to my husband's family in ME. I do it right after Thanksgiving. In my mind, I'm always thinking "in case something bad happens"; I will have time to get it resolved. This is the worst time for CS calls for all retailers, that shouldn't surprise you. I do hope you get things resolved.

Did you read her posts? These weren't last minute Christmas presents. She was trying to place a regular order and there were account and address problems. She was trying to reach someone to clarify and learned there was a two hour wait time to speak to a representative.

Re: Two hour wait for CS at HSN

Allegheny — Tue, 17 Dec 2019 18:13:20 GMT

@Havarti I am happy to hear you have gotten this issue resolved. If they told me I had two accounts and different addresses when I shouldn't, my blood pressure would have gone up for sure. I would be very concerned about getting that resolved.