topic Re: Another wonky QVC board day in Community Chat

Another wonky QVC board day

SharkE — Mon, 16 Dec 2019 14:47:57 GMT

I'm getting "access denied", lost posts, takes forever to post, on and on again today.

sigh....................

Re: Another wonky QVC board day

IMW — Mon, 16 Dec 2019 14:49:37 GMT

@SharkE you're not alone!!!! Extremely annoying.

Re: Another wonky QVC board day

Krimpette — Mon, 16 Dec 2019 14:50:01 GMT

Makes one think they have no intention of improving things.

Re: Another wonky QVC board day

SharkE — Mon, 16 Dec 2019 14:52:04 GMT

I'm giving up and going to olive garden for lunch

(trying to run us all off is what I think)

Re: Another wonky QVC board day

Havarti — Mon, 16 Dec 2019 15:00:05 GMT

I have lost several posts this morning.

Re: Another wonky QVC board day

MoJoV — Mon, 16 Dec 2019 15:31:12 GMT

@SharkE I have a million things to do today and yet here I sit fooling around with this annoying website. Over and OUT...

Re: Another wonky QVC board day

stevieb — Mon, 16 Dec 2019 15:43:32 GMT

It's ridiculous. One wonders if there's any possibility they'll ever solve the problems or just go limping along with an 'it's good enough' attitude. Yes, they're wonky again, requiring multiple sign ins and, as is so often the case, one takes one's chances on being able to post and navigate the site... QVC, it seems, has never had fully capable web management and apparently has decided they never will.

Re: Another wonky QVC board day

SouthernBee — Mon, 16 Dec 2019 15:48:37 GMT

@SharkE : Swing by and get me - please!?? Southern Bee

Re: Another wonky QVC board day

Shanus — Mon, 16 Dec 2019 16:12:39 GMT

@SharkE wrote:
I'm getting "access denied", lost posts, takes forever to post, on and on again today.

sigh....................

@SharkE I started a thread about this yesterday or day before...still not fixed, but got holy heck from other posters about "complaining".

Re: Another wonky QVC board day

SeaMaiden — Mon, 16 Dec 2019 16:25:09 GMT

and with all our posts about these issues.... no one has the courtesy to post about their working on THIS ISSUE or when it will be addressed...NOTHING.

Re: Another wonky QVC board day

Krimpette — Mon, 16 Dec 2019 16:26:43 GMT

@SeaMaiden I noticed that too.....the absence of any mods saying that things are being worked on.

Re: Another wonky QVC board day

proudlyfromNJ — Mon, 16 Dec 2019 16:33:45 GMT

@Krimpette wrote:
@SeaMaiden I noticed that too.....the absence of any mods saying that things are being worked on.

@Krimpette @SeaMaiden Mod Susan responded they know there are problems as they are also having them. It’s being worked on.

Re: Another wonky QVC board day

chrystaltree — Mon, 16 Dec 2019 16:34:03 GMT

One of the mods said the site is crazy today.

Re: Another wonky QVC board day

Another new name Sue — Mon, 16 Dec 2019 16:41:22 GMT

Yeah, I've had troubles too. I click off and go do something worthwhile. LOL...

Re: Another wonky QVC board day

SharkE — Mon, 16 Dec 2019 21:09:43 GMT

@Shanus wrote:
@SharkE wrote:
I'm getting "access denied", lost posts, takes forever to post, on and on again today.

sigh....................

@SharkE I started a thread about this yesterday or day before...still not fixed, but got holy heck from other posters about "complaining".

raspberry to them I spend my money here I want to come online.

LOL

Re: Another wonky QVC board day

sidsmom — Mon, 16 Dec 2019 22:23:55 GMT

I haven't been able to post pictures for a couple weeks now.

I take that back....I believe there was a 3-minute window

when the clouds parted & posted a pic, but other than that...

nuthin. Boo-hiss.

Re: Another wonky QVC board day

Anonymous032819 — Mon, 16 Dec 2019 22:33:36 GMT

Have you tried by clicking on the photo icon up top, then on choose file, then on insert image, then on From My Uploaded Images, then on Insert Image?

So the steps are:

click on photo icon
click on file
click on Insert Image
click on From My Uploaded Images
click on Insert Image

Re: Another wonky QVC board day

sidsmom — Mon, 16 Dec 2019 23:18:49 GMT

@Anonymous032819

testing.....

@Anonymous032819

Yep....like a gazillion times.

Oh well...

Re: Another wonky QVC board day

dooBdoo — Tue, 17 Dec 2019 03:16:53 GMT

The problem uploading images surfaced last summer. We've posted about it numerous times... since it appears to be the "new normal" with no resolution by the IT staff, here's a copy of posts from November in Customer Care in case it's helpful:

This problem affects some users, not others. It's better at times, worse other times. It involves a very, very, very long delay in the upload process for new images.

If the website in general is sluggish, you can bet the image loading problem will be worse than usual.

When we upload a new image to a post as a reply (note: not the same as a copy-and-paste from another site, not the same as inserting "From My Uploaded Images), there's a 3-step process.

The website first has to access our user profile, then add the image to an album, then add the image to our post.

When we click on "insert image" to try and upload a new pic to a post:

1 -- the software first accesses the user profile,

2 -- then adds the new image to our albums,

3 -- then it adds it to the post for us to see.

But... for some of us there is an extremely long wait during this step 3, and we think the process failed or the website froze, and we abandon the post.

I think the culprit is this: over a year ago, November 2018, a major user database problem surfaced. It causes some user profiles to be very slow to load.

(Anyone who hasn't seen this, just click on my nickname, or the nicknames of those having problems uploading new images... I'll bet it takes up to 2 or 3 minutes for our profiles to display.) It has been reported countless times, but IT has done nothing to fix it.

I believe this software bug is the underlying cause of the major delay in adding new images to posts at times. I know it doesn't happen always, or to all of us with slow-to-access profiles... but I think the problem resides somewhere in that user file database degradation.

The basic solution is that if we use the "Insert/edit image" icon, "Choose File," and select the pic, if we wait long enough (again, might be 2 or 3 minutes), most of the time the image will appear and we can post it.

If we don't wait, and instead we exit the thread or cancel the post... we can see proof that the system did get the pix to our albums if we go there and look. (It takes a while for us to access our profile and then look at our image albums, so you might want to create a bookmark/favorite that goes directly to them... that will be faster than clicking on your nickname first.)

Re: Another wonky QVC board day

dooBdoo — Mon, 16 Dec 2019 22:47:05 GMT

Here's a workaround I've posted several times.😊

Use the normal steps, choosing the "Insert/edit image" icon, selecting the pic from your device with "Choose file," and then click/tap "INSERT IMAGE."

Allow several seconds or so to pass, keeping the display open. This allows the site to get the image into our albums.

Then, if the image hasn't been added to your post, click/tap the "X" in the upper right corner of the image dialogue pop-up box to close it out.

Remaining where you are, again try the "Insert/edit image" icon, but this time choose "From my uploaded images."

I think you'll find the new image there as the most recent one added, and it will be inserted quickly. Believe it or not, this method takes less time than simply waiting for our new image to upload to the post.