topic Re: BEWARE in Community Chat

BEWARE

mollymaggie — Sun, 15 Dec 2019 17:50:13 GMT

I ordered the Bose speaker and 10 minutes later I couldnt cancel it My fault but think deeply before ordering They to their benefit are moving quickly

Re: BEWARE

Anonymous032819 — Sun, 15 Dec 2019 17:51:27 GMT

It's been a well known fact for a long time now that one can't cancel an order after it's been placed.

Re: BEWARE

MW in Iowa — Sun, 15 Dec 2019 17:54:14 GMT

Actually you could cancel in a short window , so to the posters point i think it has changed.

Re: BEWARE

MW in Iowa — Sun, 15 Dec 2019 18:03:45 GMT

I forgot to mention , my order was a bose and i tried to cancel after a few hours and it said it was shipped from vendor and it may be too far along , they had shipped it and i even tracked , and in mid shipment they said send back to sender . I have never had that happen ,either you can cancel or you receive the shipment. That was a few weeks ago , i think they are in fast processing truely now.

Re: BEWARE

jubilant — Sun, 15 Dec 2019 18:04:45 GMT

I have found I have been able to do it by their automated phone service. When they say cancel your last item.... you hit that number and it's cancelled. I think that is the 367-9444 number.

Re: BEWARE

SharkE — Sun, 15 Dec 2019 18:06:29 GMT

I've never cancelled an order in my life.

Re: BEWARE

Anonymous032819 — Sun, 15 Dec 2019 18:08:58 GMT

@MW in Iowa wrote:
Actually you could cancel in a short window , so to the posters point i think it has changed.

For years now, there have been posts from people who said that they couldn't cancel an order minutes after placing it.

Re: BEWARE

cyan — Sun, 15 Dec 2019 18:15:53 GMT

I think its a willy nilly decision by QVC, as to if you can cancel an order or not. I have cancelled 2 orders in the last week, both at least 4 hours after placing the order. One was clothing, one a kitchen item. Maybe it does depend on what it is and where its coming from, as to if you can cancel.

Re: BEWARE

millieshops — Sun, 15 Dec 2019 19:02:37 GMT

I just don't feel any pressure to hurry up and buy - pretty much everything is presented more than once; besides, nowadays unlike in the early days, we can order any time - not many deals disappear quickly.

I know the repetition drives all-day watchers crazy, but I've often ordered a TSV after 11 at night. It would be unusual for me to want to cancel that order although I would return something if I were displeased once it arrived.

Re: BEWARE

rms1954 — Sun, 15 Dec 2019 19:03:56 GMT

Do you want fast processing and shipping or more time to cancel? Someone is going to complain no matter what.

Re: BEWARE

SilleeMee — Sun, 15 Dec 2019 19:07:04 GMT

I think if you are an impulse buyer, then placing orders on Qvc is not a good idea.

Re: BEWARE

GenXmuse — Sun, 15 Dec 2019 20:20:26 GMT

I don't understand all the canceling I read about in general. I've not been on other websites where this is an open policy. I think it encourages people to spend thoughtlessly with the assurance they can cancel and then making it hard to do so.

Best thing to do is assume you can't cancel before spending money you're not sure if you should be.

Re: BEWARE

bonnie f — Mon, 16 Dec 2019 12:26:28 GMT

yes, must have changed.. i placed an order about 2 weeks ago. than went back in and cancelled it to change the color. but it was about 3 min later.

Re: BEWARE

cherry — Mon, 16 Dec 2019 12:34:19 GMT

I have amended an order recently and it worked out fine for me...they are trying to move items as fast as they can, during Christmas season..I don't expect to order something and go back hrs later and cancel it

Re: BEWARE

novamc1 — Mon, 16 Dec 2019 13:27:43 GMT

@jubilant

No, you can't always cancel using the automated phone system.

I tried to cancel a kitchen item that was on air yesterday--within about 15 minutes after ordering it by phone. The recorded messge said that, in order to meet Christmas delivery dates, my order was already in the process of being shipped.

Well, I doubt any shipping prep had already taken place, but it appears QVC has found a new excuse for not honoring cancellations........ they hide now behind the .need to get those items to customers by Christmas, no matter what.

I don't care whether the item I ordered comes before Christmas at all, so I'm not impressed.

Re: BEWARE

CherryHugs — Mon, 16 Dec 2019 14:12:29 GMT

I have been lucky when i have cancelled a few orders i could do it. Its not right to not let orders be cancelled for a while after it is placed! Some times it was half hour later and I was happy to be able to still cancel! Not sure if that was Q, HSN, or ShopHQ.