topic Re: Not pleased with this Q delivery in Community Chat

Not pleased with this Q delivery

2blonde — Tue, 10 Dec 2019 20:55:50 GMT

On black Friday I ordered an air fryer from the Q's website for my BIL. It came yesterday, directly from the manufacturer. It was only in the actual air fryer box with all the writing on it.....no outer box.......easy for anyone to see what's inside. Not only that, all it has is a label on the outside with my name and address on it......no packing slip. The box is still has the original manufacturer's tape on it, so I know it hasn't been opened. I've never received anything like this from the Q before.

Re: Not pleased with this Q delivery

Kachina624 — Tue, 10 Dec 2019 21:17:52 GMT

@2blonde. Small appliances, as well as hundreds of other items, are generally shipped as you describe. To do otherwise would create an excess of cardboard in our enviroment. This is often mentioned in the description. These items are generally vendor shipped.

If you'll remove the shipping label and peel apart the layers, you'll find an invoice and return label.

Re: Not pleased with this Q delivery

Krimpette — Tue, 10 Dec 2019 21:06:39 GMT

I ordered a printer recently. I had to watch for UPS until the package finally arrived because I didn't want a "porch pirate" to get it first. Good thing I did. No outer carton. The box clearly had complete details of what was inside, including pictures. (It did not come from QVC. Oh, and UPS arrived at 10PM that particular delivery.)

Re: Not pleased with this Q delivery

sunshine45 — Tue, 10 Dec 2019 21:12:16 GMT

@Kachina624 wrote:
@2blonde. Small appliances, as well as hundreds of other items, are generally shipped as you describe. To do otherwise would create an excess of cardboard in our enviroment. This is often mentioned in the description.

If you'll remove the shipping label and peel apart the layers, you'll find an invoice and return label.

yes, ordered an electric toothbrush for my daughter for christmas and that is exactly how it came. in manufacturers packaging. i have had other items delivered like that also, including bose products, dyson products. i think quite a few of these items are shipped directly from the manufacturer.

Re: Not pleased with this Q delivery

Lipstickdiva — Tue, 10 Dec 2019 21:39:01 GMT

Many times, if not all the time, items that are going to be shipped like that have a warning so to speak on the product page that states if it's a gift, the item is going to be shipped in a box that has the item picture and/or description.

Re: Not pleased with this Q delivery

jpie — Tue, 10 Dec 2019 22:03:32 GMT

Today I got a Lasko Ceramic Heater from Costco in it's original box via UPS. It was beat-up, but the heater is working fine.

Home Depot has shipped my Toro leaf blower/vacuum in it's original box.

Neither of these were gifts, so I am fine with this. My neighbors ask me quite often to be on the look out for their deliveries. It's nice to know that they would do the same for me. Perhaps next time, a neighbor could help you?

Re: Not pleased with this Q delivery

RollTide2008 — Tue, 10 Dec 2019 23:30:08 GMT

The invoice is behind the shipping label.

Re: Not pleased with this Q delivery

Autumn Shimmers — Wed, 11 Dec 2019 03:01:11 GMT

I received my Bose radio in the actual manufacturer's box with the name Bose on it. However, Brett Hamilton, the tech vendor, did mention on the air that that is how you would receive it. I thought that was nice of him to relay that important information to prospective customers so they would know that's how it would be received. Definitely don't want to tempt any porch pirates since that name on the outside of the box would be a dead-giveaway to its contents. I was able to have someone home to get the package when I was at work.

Re: Not pleased with this Q delivery

patbz — Wed, 11 Dec 2019 04:08:48 GMT

I've never heard of porch pirates anywhere in my town (but I have heard of mail boxes being robbed). When we first bought our house DH and a friend built a gate on our front porch (which we keep locked unless we are expecting company. This is a good solution for possible theft and also (the many) solicitors who used to bug us.

Re: Not pleased with this Q delivery

Penelope59 — Wed, 11 Dec 2019 04:45:36 GMT

And after Christmas we will see empty boxes at the street...tvs, computers, video games, etc. and all robbers have to do is ride around and write down the addresses....our PD posted today to break down boxes and put in very dark plastic trash bags...its a shame its this way but its the world we live in today

Re: Not pleased with this Q delivery

2blonde — Wed, 11 Dec 2019 16:03:32 GMT

@Kachina624 wrote:
@2blonde. Small appliances, as well as hundreds of other items, are generally shipped as you describe. To do otherwise would create an excess of cardboard in our enviroment. This is often mentioned in the description. These items are generally vendor shipped.

If you'll remove the shipping label and peel apart the layers, you'll find an invoice and return label.

No, there is no invoice. It's just a stick on label with my address, as I said.

Re: Not pleased with this Q delivery

2blonde — Wed, 11 Dec 2019 16:05:55 GMT

@RollTide2008 wrote:
The invoice is behind the shipping label.

No, it is not. It's just a stick on label, as I had said.

Re: Not pleased with this Q delivery

Grouchomarx — Wed, 11 Dec 2019 20:19:45 GMT

I have noticed a trend with some online orders lately (not QVC though) of not getting an invoice in the package. Banana Republic and Old Navy both do this now. I asked at the store, what if I need to return it in store and she just looked at me like she did not have an answer. I find it stressful because I like to return BR in store since there is one 5 minutes from me but with no receipt I don't know if I can and will have to do it by mail. Sorry if I'm getting off topic. As for the packaging I actually hate it when they use an outer box for so many things that don't need it. I ordered hand cream and it came in a plain sturdy carboard box inside another slightly larger carboard box and I was like, why. So silly.

Re: Not pleased with this Q delivery

chrystaltree — Wed, 11 Dec 2019 20:26:02 GMT

Take the label off and unfold it, the pack slip is part of the label. You can also go on line and print off the packing label. Yes, its a relatively new thing. Life is full of changes. The good part is that you got it very quickly and the box was not opened and the item was not damaged. So, nothing to complain about.

Re: Not pleased with this Q delivery

JaneMarple — Wed, 11 Dec 2019 20:30:39 GMT

Most of my shopping is done online, in the past month I've ordered a vacuum cleaner and air purifier. Both came with invoices but if I should lose them, then I can always reprint my receipt and shipping information.

Re: Not pleased with this Q delivery

lynnie61 — Wed, 11 Dec 2019 20:46:49 GMT

a few years ago my Bose system came with no outer packaging. Back then the Q had you sign for items over$500. No signature just left on my doorstep. Luckily I came home right after the delivery, and it wasn’t stolen. I had someone available at home since I thought the signature was required. Never even knocked. Called the Q and they said if the driver felt it was safe, they didn’t need a signature. And today, package theft is a big business. Over all my years of QVC shipments I only had one item not delivered and they replaced it. I think it was one item under $30 item.