topic Re: JC Penney Website -- is it my computer? in Community Chat

JC Penney Website -- is it my computer?

Witchy Woman — Sat, 30 Nov 2019 12:52:13 GMT

Wondering if anyone is having trouble with the JCP website or if it is some setting on my desktop computer.

The pages load, but I cannot scroll down to read reviews before the page jumps back to the top. I've tried a number of ways to hold the page, but it continues to jump to the top.

Also have trouble selecting colors/sizes and adding any item to the shopping bag.

It's so annoying!

They have a note about "accessibility" at the top of the page, and I selected that, but it didn't really change anything.

Any suggestions?

Re: JC Penney Website -- is it my computer?

mizree — Sat, 30 Nov 2019 13:16:13 GMT

i encountered same problem. site is probably really busy. maybe you click review hyperlink rather than scrolling down.

Re: JC Penney Website -- is it my computer?

lmt — Sat, 30 Nov 2019 13:47:42 GMT

I had the same problem. I just kept refreshing the page and it worked.

Re: JC Penney Website -- is it my computer?

Witchy Woman — Sat, 30 Nov 2019 14:39:41 GMT

@lmt

@mizree

Thanks. At least I know it's not just me

This has been going on for weeks. There were several times I wanted to purchase, but it was so aggravating, I just left. Not that they care, but they've lost my business if I cannot place an order!

Will try the refresh process.

Re: JC Penney Website -- is it my computer?

stevieb — Sat, 30 Nov 2019 15:57:27 GMT

Probably not your computer. Their website has long been awful. A major retail website even worse than this one, if you can imagine, and their business is also struggling... In today's marketplace, a well functioning website should be a given...

Re: JC Penney Website -- is it my computer?

chrystaltree — Sat, 30 Nov 2019 17:28:41 GMT

It's Black Friday weekend and retailer's websites are jammed. I had problems with ShopLC's website yesterday. They had 40% on online sales. I wasn't even sure that my order processed until I checked at 6am this morning.

Re: JC Penney Website -- is it my computer?

Witchy Woman — Sat, 30 Nov 2019 18:52:27 GMT

@chrystaltree

It's not just today this has happened, but been going on for weeks.

I suspect it is how their page loads, but it's driven me off the site.

If I am scrolling down to read something, I don't want the page to keep jumping to the top. It's insufferable to spend more than few seconds with this going on.

Re: JC Penney Website -- is it my computer?

GenXmuse — Sat, 30 Nov 2019 21:30:52 GMT

JCP has one of the clunkiesf website interfaces I've encountered. I don't browse there as often because of the issues with loading, reloading. They have totally missed the mark here and would be a valuable place to start to help improve their longevity. There's really no excuse for it in this day and age.

Re: JC Penney Website -- is it my computer?

Witchy Woman — Sat, 30 Nov 2019 21:45:47 GMT

@GenXmuse

I agree.

I finally managed to order a few Monet pins today -- they have a lovely selection for next to nothing!

However, the whole process, which should have taken minutes, kept be wrangling for nearly an hour. I also was ordering a cowl neck top, but it kept defaulting to pick up rather than ship to home. I couldn't find ANY reason for it and, finally, just deleted the item.

If I had not really wanted the pins, I'd have just let it all go. As it is, I won't be visiting/buying any time soon.

Just impossible. Imagine the $$ they are losing because of this! Guess they don't care.