topic How often do you receive broken or damaged goods? in Community Chat

How often do you receive broken or damaged goods?

gellen — Sat, 30 Nov 2019 12:43:16 GMT

I received four orders yesterday - two of which were damaged. One order was for wine glasses that were shattered and the other for a game that was crushed. How often does this happen to you? A total nuisance.

Re: How often do you receive broken or damaged goods?

dex — Sat, 30 Nov 2019 12:49:16 GMT

@gellen wrote:
I received four orders yesterday - two of which were damaged. One order was for wine glasses that were shattered and the other for a game that was crushed. How often does this happen to you? A total nuisance.

I bet it is going to happen more..delivery drivers are so busty that they don’t have time to place a package carefully down.They seem to be toss and go.

Re: How often do you receive broken or damaged goods?

chrystaltree — Sat, 30 Nov 2019 13:02:35 GMT

In over 30 years with QVC, I've received 3 or 4 broken items. And that was years and years ago. However, I'm smart shopper. I also live in a location where I can buy anything and everything I could ever want. So, I don't take chances with certain things. Like wine, or home decor items that look they are fragile. I'd rather let something pass me by then go through the disappointment and hassle of having a crystal angel arrive with a broken wing.

Re: How often do you receive broken or damaged goods?

willdob3 — Sat, 30 Nov 2019 13:05:26 GMT

@gellen

I rarely receive damaged products. In every instance that I recall, the packaging was at fault. Glasses tosses in a box with almost no padding to protect them, bottles stuck in thin bags, etc.

I don’t think I've ever received more than one damaged order from a company. They seem to fix the problem and not repeat it. The most recent incidence was the result of the company trying a new company to pack and ship their products. They stopped using the company because they did not do a good job.

Re: How often do you receive broken or damaged goods?

Witchy Woman — Sat, 30 Nov 2019 13:04:54 GMT

@gellen

It happens often enough to where I know not to order anything really fragile.

The problem for me has almost ALWAYS been the smaller boxes inside the big boxes. By that I mean, the original box the item is packaged in is often not managed well.

But, the place shipping the item will securely package the smaller boxes in a larger box and that's great, but the items still shift in their original boxes.

As an example, I ordered some gingerbread cookie jars from Hobby Lobby. They were securely packaged in a very large box, but when I opened the box containing the jar, it was shattered.

I took pictures of the damage and received a credit, but it is, as you said, a total nuisance.

I've tried explaining this to many places and they just yes me to death, so, I often think twice before ordering items I know will likely arrived broken.

Re: How often do you receive broken or damaged goods?

Carmie — Sat, 30 Nov 2019 13:09:03 GMT

I order a lot online. In all my years of shopping, I received one item that was damaged. It was a manufacturing defect and not related to a rough ride before delivery.

Even items from e-bay sellers arrive packaged well and intact.

Re: How often do you receive broken or damaged goods?

Meowingkitty — Sat, 30 Nov 2019 13:15:13 GMT

I've only received 1 item that was broken. It was a picture and the glass was shattered. The company didn't pack it very well to begin with and by the time it got to me it looked like it had fallen off the truck and been run over a couple of times.

Re: How often do you receive broken or damaged goods?

Sylanne — Sat, 30 Nov 2019 13:19:50 GMT

Never. I do my shopping at the local b/m stores and malls.

Re: How often do you receive broken or damaged goods?

millieshops — Sat, 30 Nov 2019 14:55:22 GMT

I think with the fast trend to more and more online shopping, we'll find ourselves dealing with a whole set of issues that local shopping rarely presents. Sometimes it will be damage, sometimes it will be delays, sometimes it will be costs. I just can't see perfection in either way to shop.

Right now, I'm finishing a late cuppa and then I'm off to exchange a top I was "sure" would fit so I didn't try it on. It's a good/bad thing to live so close to major local shopping!

Re: How often do you receive broken or damaged goods?

Krimpette — Sat, 30 Nov 2019 15:02:38 GMT

I've had a couple of shipments lost over the years, but can only recall one or two damaged shipments.

Re: How often do you receive broken or damaged goods?

Kachina624 — Sat, 30 Nov 2019 16:42:33 GMT

I've frequently received broken/damaged goods from BOTH Zulily and Amazon but never from QVC. I've actually received ceramic pieces from Zulily thrown in a box with absolutely no packing material. I get fragile items in a box with a 12-pack of heavy canned dog food from Amazon. I've learned not to order dog food and other items the same day.

Re: How often do you receive broken or damaged goods?

sgraham30 — Sat, 30 Nov 2019 16:47:03 GMT

I don't order anything that's fragile or breakable online, I've had packages just thrown over my 6 foot high privacy fence too many times. ( by Amazon drivers who didn't even get out of their car, just got halfway out of the car & threw the package over the fence, & FedEx)

Re: How often do you receive broken or damaged goods?

Mominohio — Sat, 30 Nov 2019 16:53:54 GMT

I don't get damaged as much as defective stuff, that doesn't work like it is supposed to. Frustrating.

Re: How often do you receive broken or damaged goods?

Foxxee — Sat, 30 Nov 2019 19:06:06 GMT

Around 15% of the time. I blame it on poor packaging by the manufacturer, but if QVC is buying this stuff, they should be insisting on better quality control. Fragile isn't even marked on the boxes.

I ordered 11 very fragile oriental vases and Tang horses with thin legs, of course, directly from Chinese sellers ranging from 24 to 30 inches tall. All arrived in perfect condition, not even a hairline crack. All delivered by UPS when they arrived in the U.S.

Those who receive packages by UPS should know they throw boxes around and should expect them to be packed accordingly by manufacturers. If fragile was marked on the boxes, UPS would be more careful. Shippers don't have time to handle every box as if something very fragile is inside unless it's marked.

But, I have gotten more defective products from QVC, around 30%, than damaged or broken during shipping.

Re: How often do you receive broken or damaged goods?

viva923 — Sat, 30 Nov 2019 17:06:29 GMT

I would give anything to receive my orders.

I am ordering from Q, sams club, target and other places and the orders are showing as shipped up to my local post office and the packages disappear just disappear.

I have asked places to not send thru post office to ship fed ex, but i guess it falls on deaf ears, everything is shipped to post office and i am without the product and trying to get refunds is awful, am accused of getting the items.

this year has not been a good year for purchasing items on line for me.

Re: How often do you receive broken or damaged goods?

Gorgf — Sat, 30 Nov 2019 18:04:31 GMT

I kind of smile when I see the FRAGILE red stamp or This End UP as what difference would that make?

Over the years since be early 90s I had three broken items from Q that were Valerie Parr Hill items. My most recent breakage was a Halloween wine glass from Pier One. I have had a few three wick candles break from Bath and Body. Glass in below freezing is more breakable. Their CS is very nice. All broken items were replaced by all businesses.

I have had a few really smashed and crushed boxes. Especially those partially filled ones. Lucky, as all ok.

I live over an hour from the nearest Mall, so shop on line a lot. The smaller closer Malls phased out , unfortunately.