topic Re: STOP playing these games, QVC!!! in Community Chat

STOP playing these games, QVC!!!

Tinkerbell3 — Mon, 25 Nov 2019 05:35:30 GMT

One day, we are offered Easy Pay, another day it's Free Shipping!

I bought a blouse yesterday and, today, I could have gotten Free Shipping!

QVC should be offering Free Shipping EVERY DAY until the holiday!

The shows/merchandise has become very stale and, for many customers, shutting down programming at 2 am is likely a nuisance. I am quite sure that many customers shop at night. If they want to maintain their customer base, they need to start offering incentives. I had my eye on a pair of boots and just purchased hem today from Nordstrom Rack for less!

Re: STOP playing these games, QVC!!!

topcat10 — Mon, 25 Nov 2019 05:55:50 GMT

@Tinkerbell3 wrote:
One day, we are offered Easy Pay, another day it's Free Shipping!
I bought a blouse yesterday and, today, I could have gotten Free Shipping!

QVC should be offering Free Shipping EVERY DAY until the holiday!

The shows/merchandise has become very stale and, for many customers, shutting down programming at 2 am is likely a nuisance. I am quite sure that many customers shop at night. If they want to maintain their customer base, they need to start offering incentives. I had my eye on a pair of boots and just purchased hem today from Nordstrom Rack for less!

Just be thankful for the deal you got at Nordstrom Rack and not stress over something regarding QVC.

Re: STOP playing these games, QVC!!!

Foxxee — Mon, 25 Nov 2019 15:29:54 GMT

Heads up! Free shipping and 6 easy pays on fashion, shoes, and handbags through Monday until 11:59 pm.

Re: STOP playing these games, QVC!!!

Pook — Mon, 25 Nov 2019 09:01:30 GMT

I like shopping here asnd buy a lot with or without easy pays or free shipping. I would think there are many like me. If at any time I become so critical of QVC or any business then I would just shop elsewhere where conditions are more to my liking!!!

Re: STOP playing these games, QVC!!!

jackthebear — Mon, 25 Nov 2019 11:37:45 GMT

all retail does this, not new

although I don't consider EZPay any kind of discount or incentive

Re: STOP playing these games, QVC!!!

Puppy Lips — Mon, 25 Nov 2019 11:46:25 GMT

I agree it is frustrating. I buy a lot at QVC and the shipping adds up. Most are things I want, not need. So if I time it right and save on shipping, all the better. I was browsing clothes on my phone last night and it all said free shipping. I turned on the QVC channel and there was no mention of free shipping. So I bought a top. Don’t know when they flipped the switch on that, but it was definitely before midnight.

Re: STOP playing these games, QVC!!!

Happiness Is Inside JOB — Mon, 25 Nov 2019 11:59:45 GMT

When I saw free shipping, I was like dang! I bought 3 coats on Friday and Saturday!!!

Re: STOP playing these games, QVC!!!

cherry — Mon, 25 Nov 2019 12:05:37 GMT

@Happiness Is Inside JOB don't feel bad. You got what you wanted. If you had waited you might have lost out..If I want something bad enough ,shipping isn't an issue for me

Re: STOP playing these games, QVC!!!

AngelLove2 — Mon, 25 Nov 2019 12:37:01 GMT

OP, I understand your frustration. I bought 2 items with $5.50 shipping. A week later they had free shipping. Items were Christmas gifts. Learned to wait for free shipping or shop somewhere else. Never shopped Walmart but lately have, thanks to these boards. They offer free shipping and I received item the next day.

Re: STOP playing these games, QVC!!!

Imaoldhippie — Mon, 25 Nov 2019 13:26:06 GMT

With all due respect those of you that dont like the way QVC is doing business may want to consider that shopping here is not for you. There are hundreds of shopping site on the web. Good luck

Re: STOP playing these games, QVC!!!

CAcableGirl2 — Mon, 25 Nov 2019 14:48:16 GMT

@Happiness Is Inside JOB Call and speak with a customer service rep. I had the same experience with a $14 shipping cost on a Kitchenaid item that was credited because my order was in process and I couldn't cancel and the rep told me to call back once the item was shipped and they would credit back the shipping.

Just make sure to ask them to note your account so when you call after the item has shipped, it shows that you called during the "free shipping" window and your order was not yet shipped. And write down the time you called and who you spoke with just in case.

I've done it several times and always have gotten the free shipping.

Re: STOP playing these games, QVC!!!

chrystaltree — Mon, 25 Nov 2019 15:32:10 GMT

Why stop at free shipping. I think all the merchandise should be FREE all the time, every day and they should switch out ALL their merchandise weekly so that everything is new and fresh all the time. Wouldn't that be lovely.... LOL

Re: STOP playing these games, QVC!!!

Lipstickdiva — Mon, 25 Nov 2019 17:26:51 GMT

I ordered 2 clothings items on Saturday and paid $3.50 each for the s/h.

Today they are offering free s/h on all clothing. Am I going to call back and ask that my s/h be credited to me? NO. You know why? Because when I placed my order on Saturday, it wasn't a free s/h event. I could have waited to see if a free s/h event happened and possibly lost out on my items but I chose to place the order so oh well. For the heck of it I did see about canceling my order and re-ordering with the free s/h but it says I cannot so that's my tough luck.

I don't think it's fair to contact QVC and expect a s/h refund on something ordered when there wasn't a free shipping event. You win some you lose some. It's no different than me buying chicken from the grocery store today and the ad coming out Wednesday and chicken is on sale. Would I go back to the store and ask for a refund of the price difference? No.

Re: STOP playing these games, QVC!!!

new nickname 4 — Mon, 25 Nov 2019 23:48:32 GMT

I will just be glad that my order will be arriving EDD 12-3 & 12-5, when I ordered it on Nov 7th. (At least I hope this time is true). Two items at $3.50 each for shipping, I know some merchants will adjust your order if they offer it on sale within a few days of buying, maybe Q will do it for shipping? It's worth a shot!

Re: STOP playing these games, QVC!!!

Melzie — Wed, 27 Nov 2019 20:32:56 GMT

I agree that they have started playing games. In the past, for many, many years, if I purchased something at 10:00 p.m. one day and at 8:00 a.m. the next day they offered free shipping on the same item I would call and get a credit for the shipping. I was told they could do that because I called within 24 hours. They don't do that anymore. Whatever is in effect at time of purchase is what you're stuck with. Then today I saw something I never saw before on QVC. There was a Lug wallet on clearance for $19.99. In the description they give you the original Item Number and I always look there to see how much I'd be saving. Today when I did that the wallet was $12.99 BUT at the top of the page it said there was no return or exchange. When did this start????? One of the good things about QVC was that you could do either of those things before, without question. We, as consumers, need to be extra, extra vigilant of what QVC is doing before we make that purchase. Their merger with HSN was the worst thing they could have ever done. Instead of HSN rising to the level of QVC, QVC has sunk to the abismal level of HSN! I find myself watching less and less and I especially hate all the prepared foods they push. I've complained about this before but one of my fave shows has always been ITKWD but when you turn on a 4 hour show and one hour is a special value like a vacuum cleaner, snow blower, or computer; two hours are food; and one hour is actual cooking items, it's a real stretch to call it a cooking show. Reheating prepared food is NOT cooking! OK, I'm done venting!

Re: STOP playing these games, QVC!!!

Melzie — Wed, 27 Nov 2019 20:50:10 GMT

I agree with your last paragraph, however, QVC has refunded S&H in the past. It's only recently that they stopped this. Just another example of how they are tightening up on the policies that made them so good in the past. This is just another example of how they are slowly going down hill.

Re: STOP playing these games, QVC!!!

Mj12 — Wed, 27 Nov 2019 22:53:15 GMT

@Lipstickdiva wrote:
I ordered 2 clothings items on Saturday and paid $3.50 each for the s/h.

Today they are offering free s/h on all clothing. Am I going to call back and ask that my s/h be credited to me? NO. You know why? Because when I placed my order on Saturday, it wasn't a free s/h event. I could have waited to see if a free s/h event happened and possibly lost out on my items but I chose to place the order so oh well. For the heck of it I did see about canceling my order and re-ordering with the free s/h but it says I cannot so that's my tough luck.

I don't think it's fair to contact QVC and expect a s/h refund on something ordered when there wasn't a free shipping event. You win some you lose some. It's no different than me buying chicken from the grocery store today and the ad coming out Wednesday and chicken is on sale. Would I go back to the store and ask for a refund of the price difference? No.

Oh I bet a couple of people here definitely would. And have. (No, I wouldn't either)

Re: STOP playing these games, QVC!!!

Jinlei — Thu, 28 Nov 2019 00:45:11 GMT

QVC needs an enema.

Re: STOP playing these games, QVC!!!

Pearlee — Thu, 28 Nov 2019 00:49:59 GMT

Unfortunately I have had CS reps on the phone tell me they'll note my account about something only to find out later they didn,'t. This has happened way more than once.

Re: STOP playing these games, QVC!!!

blackhole99 — Thu, 28 Nov 2019 00:51:47 GMT

@Jinlei wrote:
QVC needs an enema.

LOL LOL LOL!