topic Re: Checkout in Community Chat

Checkout

summergal1 — Sun, 24 Nov 2019 21:33:25 GMT

Why is the new "checkout experience" so not user friendly? Why on earth do you switch up the site during peak holiday shopping? I'm not sure who is in charge of it but if they worked for me I would fire them on the spot.

Re: Checkout

chickenbutt — Sun, 24 Nov 2019 21:36:03 GMT

Maybe I missed something, but I made a purchase a little earlier and I didn't see any roadblocks. Probably took me 20 seconds to make the purchase. I was using a Chrome browser, FWIW.

One thing I notice, when I use IE, is that various sites no longer support it but I've still been able to make purchases there too.

Re: Checkout

songbird — Sun, 24 Nov 2019 21:56:15 GMT

I had a lot trouble. I'm trying to buy a gift for my husband. A tool. The checkout does not work. The whole site is kind of messed up.

I'm on hold via telephone. I bet a lot of people are ordering via the phone. When I tried to call automated ordering, it's not working.

EDIT: I finally got a rep. She was talking fast. Since ordering is not working. I had to give her my full information, including my credit card. I picked a bad day to order! I hope mly order went through!

Re: Checkout

chrystaltree — Sun, 24 Nov 2019 21:54:30 GMT

The didn't just change, it happened a couple of months ago. It's different, you have to become accustomed to it but it's every bit as user friendly as the previous format. You just have to go slow and think about what you are doing until you become accustomed to it. As the say; change is the only constant in life.

Re: Checkout

DJP — Sun, 24 Nov 2019 22:21:28 GMT

I can't check out using Edge. I have to use Safari from my ipad.

Re: Checkout

SandySparkles — Sun, 24 Nov 2019 22:43:26 GMT

Any change can be a bit challenging, but the checkout process has not been challenging for me. Take your time, and you will find that it is user friendly.😊

~~~All we need is LOVE💖

Re: Checkout

Pook — Sun, 24 Nov 2019 23:29:06 GMT

@summergal1 I use Edge and have had no problems whatsoever ordering.

Re: Checkout

summergal1 — Mon, 25 Nov 2019 00:02:43 GMT

After countless attempts it finally told me to try automated ordering.
Been a Q shopper almost since day one. It really has nothing to do with accepting change but more to do with the system simply not working for a large number of shoppers. This isn't the only issue with the Q. Shipping, order status, returns, etc.

I read these boards and I'm not the only customer experiencing these problems.

Consider yourself lucky if you haven't had issues. 😉. In a time when they should be maintaining and creating new customers they are failing. 😢

Re: Checkout

Kachina624 — Mon, 25 Nov 2019 01:33:17 GMT

The system has been extremely "user friendly" to me. I've spent a tidy sum and have had no trouble whatsoever. It goes zip, zip, zip.

Re: Checkout

rms1954 — Mon, 25 Nov 2019 01:51:14 GMT

Me neither ... not a hitch. (Maybe it's operator error )