topic Re: Who is the shipping agent for QVC in Community Chat

Who is the shipping agent for QVC

IMW — Wed, 20 Nov 2019 16:28:12 GMT

I return maybe 20% of orders. I use prepaid label, get a receipt from USPS.
I always get an email, usually within hours that the return

is on its way.

Last Friday dropped off 📦. Received no email. Kept

tracking, it was picked up by shipping agent today, Wed. ??

Re: Who is the shipping agent for QVC

SuziQ2 — Wed, 20 Nov 2019 16:34:32 GMT

I ordered several items between Nov 4 thru Nov 9th. They are still not delivered, and it is the 19th!! One is a set of 3 lipsticks from Laura Geller. Does it really take over 10 days to get an order of lipstick?

Qvc used to be quick to deliver, and longer to get a return credit.

HSN was slower to ship, but their returns were so fast it was awesome.

Not sure what to think of this. Makes me want to just shop at the local

stores, but I have not been feeling well for some time, so don't get out a

lot. I am afraid to order items in December, as they may not arrive in time.

Re: Who is the shipping agent for QVC

IMW — Wed, 20 Nov 2019 16:48:56 GMT

Should have called cs before I posted query.

Shipping agent is determined by QVC---- ups ground,

usps.

If 📦 is with shipping agent qvc is responsible.

Re: Who is the shipping agent for QVC

Kachina624 — Wed, 20 Nov 2019 19:08:33 GMT

They seem to have discontinued those emails. My own experience as well as numerous reports from posters seem to indicate this.

Re: Who is the shipping agent for QVC

SharkE — Wed, 20 Nov 2019 19:17:58 GMT

I'm ordering less and less all the time. Not fun any more. To much work and worry.

Re: Who is the shipping agent for QVC

Snowpuppy — Thu, 21 Nov 2019 01:00:37 GMT

I called Monday. No email from Q.

Dropped at USPS last week Tuesday. Carrier picked it up Friday. 9 days and still not received.

Re: Who is the shipping agent for QVC

iwrite — Thu, 21 Nov 2019 02:11:22 GMT

@Kachina624 wrote:
They seem to have discontinued those emails. My own experience as well as numerous reports from posters seem to indicate this.

@Kachina624

i read something like this a while back and because of it, for the first time, i actually took the box to the post office, so that i would have a receipt of sending it back. in the past, i just went online and scheduled a pick up, but the post (at least for me) stopped sending an email saying the package was picked up. just can't trust most, these days. it's sad. fortunately, i rarely return anything, but having to go to the post office is not my idea of 'convenient', especially when you are returning something that arrived defective.

Re: Who is the shipping agent for QVC

iwrite — Thu, 21 Nov 2019 02:12:26 GMT

@SharkE wrote:
I'm ordering less and less all the time. Not fun any more. To much work and worry.

@SharkE

you hit the nail right on the head. so much for 'retail therapy'.

Re: Who is the shipping agent for QVC

narekkm — Thu, 21 Nov 2019 12:08:18 GMT

It took almost 2 weeks for one of my returns to be processed by QVC. I handed the package to my postal worker personally and he scanned the barcode label while I was watching him so I know it was tracked.

Two weeks seems a little excessive to me. That said, I have a replacement of this item still showing "in process" in my order qeue after 10 days. I don't know when I'll ever get it.

Re: Who is the shipping agent for QVC

SahmIam — Thu, 21 Nov 2019 15:17:40 GMT

For those that may not know:

The third party agent for QVC (as well as other retailers I have found), pick up the packages when a SPECIFIC WEIGHT is reached. They will not make a trip for 1 package or 20 packages UNTIL they hit that weight. Sometimes my package is picked up the next day; the longest it sat was 14 business days (almost 3 weeks) before it was picked up.

Re: Who is the shipping agent for QVC

DJs mom — Thu, 21 Nov 2019 16:56:07 GMT

@IMW wrote:
Should have called cs before I posted query.
Shipping agent is determined by QVC---- ups ground,
usps.
If 📦 is with shipping agent qvc is responsible.

@IMW the shipping agent for QVC's return packages is not UPS or USPS. QVC uses a 3rd party to pick up packages from USPS and return them to QVC. This is why using the return label usually takes longer than paying for your return and sending it your way.

Re: Who is the shipping agent for QVC

IMW — Thu, 21 Nov 2019 19:44:25 GMT

I was told by customer service ups and usps......

I have a feeling that you are also correct..... multiple

3rd party shippers

Re: Who is the shipping agent for QVC

Diva on The Q — Thu, 21 Nov 2019 19:56:24 GMT

@SuziQ2: Not sure how often you visit this forum but, unfortunately, shipping has been an issue for several months now. There are many, many, many threads on these boards with complaints about slow shipping. Hope you get your order soon!

Re: Who is the shipping agent for QVC

DJs mom — Thu, 21 Nov 2019 19:59:17 GMT

@IMW UPS and USPS is the shipping agent for all items QVC ships OUT but if you return something using QVC's return label a 3rd party pick it up from the post office and delivers it back to QVC.