topic Re: Anyone's Order History Missing? in Community Chat

Anyone's Order History Missing?

GraceCO — Sat, 16 Nov 2019 16:32:13 GMT

My order history is showing only one page of items. Is anyone else having this problem?

Re: Anyone's Order History Missing?

jpie — Sat, 16 Nov 2019 16:42:52 GMT

@GraceCO wrote:

My order history is showing only one page of items. Is anyone else having this problem?

_____

My order history goes back a long way. Make sure you click on the "Next" button at the bottom of the last item on the page. My pages went back to include at least three pages of order history. Everything looks a bit different since the format was overhauled.

Re: Anyone's Order History Missing?

Liverbird1 — Sat, 16 Nov 2019 16:46:01 GMT

When I click on next at the bottom of the order history page it takes me to easy pay .

I found that if I click on next at the top of the page I can get more orders

Re: Anyone's Order History Missing?

GraceCO — Sat, 16 Nov 2019 16:51:17 GMT

When I click on "next" at the bottom of the page, it goes to a blank page with a "sorry" message; when I click on the "next" at the top of the page, it goes to returned items.

QVC has a glitch. Wonder if anyone else is noticing?

Re: Anyone's Order History Missing?

Scorpio1971 — Sat, 16 Nov 2019 16:57:23 GMT

It's the continuing saga & problem issues of the horrible new "order status" pages. Sometimes it works, sometimes it does not. So many countless issues & problems with this new system. Thinking it was put into place to deter us all from the shipping delay & return/exchange issues we have been dealing with. Deter & deflect...

Re: Anyone's Order History Missing?

GraceCO — Sat, 16 Nov 2019 17:03:36 GMT

@Scorpio1971 wrote:
It's the continuing saga & problem issues of the horrible new "order status" pages. Sometimes it works, sometimes it does not. So many countless issues & problems with this new system. Thinking it was put into place to deter us all from the shipping delay & return/exchange issues we have been dealing with. Deter & deflect...

@Scorpio1971

I hate to think this is being done on purpose. But, you are right--QVC's shipping and return issues have gotten much worse recently. I hesitate to buy anything here anymore. I typically only buy Linea, because this is the only place it's for sale. If I have the option to purchase the same QVC item on Amazon for free and fast shipping, I do it. No way I'd purchase it on QVC.

Re: Anyone's Order History Missing?

Krimpette — Sat, 16 Nov 2019 17:21:49 GMT

Not seeing any issues with my order history on my MacBook Pro.

Re: Anyone's Order History Missing?

Scorpio1971 — Sat, 16 Nov 2019 17:35:27 GMT

@Krimpette

It's something that comes & goes...something will go wonky for a few minutes and then a few minutes later it's fine. Just have to catch it at the right time. One day I clicked on "Next" page on the very first order status page & it brought me to something purchased years ago with the many pages in between missing! Another day I did the same thing and said something to the effect there were no more pages to display or no more orders or similar. Another day I clicked on "Next" page and it brought me to a "tracking order" page...huh???

Re: Anyone's Order History Missing?

calexand — Sat, 16 Nov 2019 17:42:26 GMT

Just checked mine and seems to be working fine.

Re: Anyone's Order History Missing?

SusieQ_2 — Sat, 16 Nov 2019 17:46:20 GMT

My Order Status page seems to be okay. I can click on next and my orders go back a long way.

Re: Anyone's Order History Missing?

chrystaltree — Sat, 16 Nov 2019 19:38:52 GMT

Next..... means next.

Re: Anyone's Order History Missing?

FancyPhillyshopper — Sat, 16 Nov 2019 21:00:44 GMT

It is NOT a glitch, it is simply a new way/format of showing orders.

Make sure at the top you click on DATE at the top left and you can put in last 3 months, 6 months, or a specific year.

I also really like that now they show the little pictures of the items on the easy pay page.

SHOP HQ started that a few months ago as well. It reminds us of everything we bought!!

Re: Anyone's Order History Missing?

sunshine45 — Sat, 16 Nov 2019 23:21:08 GMT

no issues for me...... i am on a windows laptop using the firefox browser.

i can see my order history back through 2013.

Re: Anyone's Order History Missing?

rgruenhaus — Thu, 19 Aug 2021 07:39:33 GMT

My order history shows an item I returned back in 2007, but it is missing an item K-40957 I ordered since then and actually when I called last year about getting a part for it the agent saw the order, but this year it is no longer in my order history! I see the item I returned several times, but now only the last few years are showing placed orders. 2015 on! I bought the K-79 Platinum keurig coffeemaker probablyin 2014 when David Venable was showing it. I thought maybe that agent felt because they no longer sell it that she should remove it from my history!!

Re: Anyone's Order History Missing?

Tinkrbl44 — Thu, 19 Aug 2021 18:26:24 GMT

@GraceCO wrote:

When I click on "next" at the bottom of the page, it goes to a blank page with a "sorry" message; when I click on the "next" at the top of the page, it goes to returned items.

QVC has a glitch. Wonder if anyone else is noticing?

@GraceCO

IMO, QVC has MANY glitches.