topic , Re: ACCOUNT MESS in Community Chat

ACCOUNT MESS

ATHiker — Mon, 11 Nov 2019 15:49:11 GMT

I am beyond aggravated with the new Order Status format. Does anyone even test the changes out before you force your customers to use it????????????????? It is the worse website I have ever used.

First of all......when you go to your EP items to look up what the EP will be apparently some idiot decided it doesn't need to be viewed and that it is better that the customer get out the calculator to figure it out for herself. DISGUSTING!!!!

Then......when you are in a tab such as EP and you want to look at a specific item and then you want to go back to the rest of the EP list ....guess what?? YOU CAN'T....it takes you all the way back to "All Orders" and you have to start again.

Also.....you cannot take a quick view of it....the pages are so junked up with info and lines that you have it read it to get to what you are looking for.

Many more problems with this but not enough characters to express all of them.

I keep saying that I am DONE with QVC but I keep finding something I want but I am happy to report that little by little I am watching QVC less every week and buying less and soon it will be a distant painful memory.

Re: ACCOUNT MESS

riley1 — Mon, 11 Nov 2019 15:57:39 GMT

I ordered something last week and had no problems at all. I have been a QVC customer for many years and have not had any issues with ordering or shipping.

Re: ACCOUNT MESS

sunshine45 — Mon, 11 Nov 2019 16:04:20 GMT

i actually really like the new order status pages.

i find them easy to read and easy to follow. it is much more clean looking.

the only issue i have right now is that when you are looking at your easy payments, if you click on one and then want to return to the easy payments page, it doesnt take you back there (even using the back button). it takes you back to your complete order status page. hopefully they will fix that.

Re: ACCOUNT MESS

KingstonsMom — Mon, 11 Nov 2019 16:06:29 GMT

@ATHiker

I just went into my account to look at my easy pays and I didn't have any of the problems that you descibe.

I see my easy pays totals by month for each card I use here, looked at an individual order, then went back to my easy pay list.

Maybe it's an issue with the device you're using or your browser.

Have you tried clearing your cookies, etc.?

Re: ACCOUNT MESS

riley1 — Mon, 11 Nov 2019 16:09:25 GMT

@KingstonsMom - another new poster with cross posts (same thing in Suggestion Box).

Re: ACCOUNT MESS

KingstonsMom — Mon, 11 Nov 2019 16:34:23 GMT

@riley1

I know, at the rate it's going there will only be a few different threads on the first page, LOL!

Don't know why the Mods don't remove the duplicates, they usually do.

Re: ACCOUNT MESS

sunshine45 — Mon, 11 Nov 2019 16:15:57 GMT

@KingstonsMom

do you have the new order status view or the original order status view?

if you have the new view, how do you get back to your easy pay page easily if you are viewing ONE of your easy pay items?

Re: ACCOUNT MESS

KingstonsMom — Mon, 11 Nov 2019 16:22:27 GMT

@sunshine45

I just used my back button and it took me back to my list of easy pays by month.

I using a laptop with IE browser, if that makes any difference.

ETA: @sunshine45 , I do have the new order status page, unfortunately, LOL!

Re: ACCOUNT MESS

sashamatthews — Mon, 11 Nov 2019 16:24:52 GMT

I don't like the new EP set-up either. I like to see the list per month of upcoming charges without photos. Just the facts, as they say.

Re: ACCOUNT MESS

Pook — Mon, 11 Nov 2019 16:26:34 GMT

I really like the new format. It is less cluttered than the old one.

Re: ACCOUNT MESS

sunshine45 — Mon, 11 Nov 2019 16:30:52 GMT

@KingstonsMom wrote:
@sunshine45

I just used my back button and it took me back to my list of easy pays by month.

I using a laptop with IE browser, if that makes any difference.

ETA: @sunshine45 , I do have the new order status page, unfortunately, LOL!

thanks @KingstonsMom

mine definitely does not do that.....it takes me back to the order status page.

i am using firefox on a laptop.

will test out microsoft edge to see if that changes it. i dont like using IE anymore.

other than that issue i like the new look and find it easy to use.

Re: ACCOUNT MESS

KingstonsMom — Mon, 11 Nov 2019 16:31:35 GMT

@sashamatthews wrote:
I don't like the new EP set-up either. I like to see the list per month of upcoming charges without photos. Just the facts, as they say.

@sashamatthews

Hmmmm, I don't get photos on my list of easy pays? Is it a photo of the item you have on easy pay?

Re: ACCOUNT MESS

sunshine45 — Mon, 11 Nov 2019 16:32:40 GMT

@Pook wrote:
I really like the new format. It is less cluttered than the old one.

i like it also @Pook .

it is all sorted by month as it was before.

i find it to be less cluttered and i like to see the photo....it lets me find an item quickly.,

Re: ACCOUNT MESS

sunshine45 — Mon, 11 Nov 2019 16:51:35 GMT

@KingstonsMom wrote:
@sashamatthews wrote:
I don't like the new EP set-up either. I like to see the list per month of upcoming charges without photos. Just the facts, as they say.
@sashamatthews

Hmmmm, I don't get photos on my list of easy pays? Is it a photo of the item you have on easy pay?

yes, it is the photo of the item ordered on easy pay. i get the photo on the order status page, the easy pay page, the waitlist page, and the returned items page.

Re: ACCOUNT MESS

KingstonsMom — Mon, 11 Nov 2019 18:05:09 GMT

@sunshine45

Thank you!

As usual, when they make website changes nothing works the same on all formats!

I only get photos of the item on the order staus page.

, Re: ACCOUNT MESS

qvcaddition — Mon, 11 Nov 2019 21:08:07 GMT

@ATHiker

@ATHiker wrote:
I am beyond aggravated with the new Order Status format. Does anyone even test the changes out before you force your customers to use it????????????????? It is the worse website I have ever used.

First of all......when you go to your EP items to look up what the EP will be apparently some idiot decided it doesn't need to be viewed and that it is better that the customer get out the calculator to figure it out for herself. DISGUSTING!!!!
Then......when you are in a tab such as EP and you want to look at a specific item and then you want to go back to the rest of the EP list ....guess what?? YOU CAN'T....it takes you all the way back to "All Orders" and you have to start again.
Also.....you cannot take a quick view of it....the pages are so junked up with info and lines that you have it read it to get to what you are looking for.
Many more problems with this but not enough characters to express all of them.

I keep saying that I am DONE with QVC but I keep finding something I want but I am happy to report that little by little I am watching QVC less every week and buying less and soon it will be a distant painful memory.

oh do I agree with you. Took me over an hour this morning to figure out How on all EP. It kept signing me out, or bringing me back to order s

Status. I checked all balances on my card and paying in full all the ep. If course now I have to wait for each one to be billed and on my next statement, but no more Ep and no more QVC. I DId the same with the on my CC. IF I EVER ORDER QVC AGAIN, NO EP. IT,s a big IF. They are so messed up. I wish I could send the money now, but you have to wait until each item billing date. I want them out of my life with all their confusing changes. With all their money you would think they would hire professional computer experts.

Re: , Re: ACCOUNT MESS

Warrior2022 — Mon, 11 Nov 2019 23:02:45 GMT

@qvcaddition wrote:
@ATHiker
@ATHiker wrote:
I am beyond aggravated with the new Order Status format. Does anyone even test the changes out before you force your customers to use it????????????????? It is the worse website I have ever used.

First of all......when you go to your EP items to look up what the EP will be apparently some idiot decided it doesn't need to be viewed and that it is better that the customer get out the calculator to figure it out for herself. DISGUSTING!!!!
Then......when you are in a tab such as EP and you want to look at a specific item and then you want to go back to the rest of the EP list ....guess what?? YOU CAN'T....it takes you all the way back to "All Orders" and you have to start again.
Also.....you cannot take a quick view of it....the pages are so junked up with info and lines that you have it read it to get to what you are looking for.
Many more problems with this but not enough characters to express all of them.

I keep saying that I am DONE with QVC but I keep finding something I want but I am happy to report that little by little I am watching QVC less every week and buying less and soon it will be a distant painful memory.

oh do I agree with you. Took me over an hour this morning to figure out How on all EP. It kept signing me out, or bringing me back to order s
Status. I checked all balances on my card and paying in full all the ep. If course now I have to wait for each one to be billed and on my next statement, but no more Ep and no more QVC. I DId the same with the on my CC. IF I EVER ORDER QVC AGAIN, NO EP. IT,s a big IF. They are so messed up. I wish I could send the money now, but you have to wait until each item billing date. I want them out of my life with all their confusing changes. With all their money you would think they would hire professional computer experts.

You can bill them all now