topic Re: What would you do? in Community Chat

What would you do? UPDATE FOR EVERYONE

Georgiagrama — Wed, 13 Nov 2019 23:40:34 GMT

I have returned my fair share of items over the years to QVC, but only because I did not like the fit, or, in the rare case of Philosphy, a scent that I could not tolerate.

I've never returned a product that I had used and basically destroyed in the process.

Recently, I ordered my favorite IT Celebration Foundation. Now this foundation is not cheap, but I'm old and I like it and I wear very little make up so it lasts me a long time.

I received my order today. The make up looks dried up in the compact, and it looks like a child has been playing in it. There was no brush in the tube that was supposed to have the brush.

My question is this. I have to return this because I can't afford to just throw away $45, but will QVC think that I did this to the product and just kept the brush? I can't help but think of the women who will return Dooney and Bourke purses without the straps.

I don't want QVC to think that I am trying to cheat them.

UPDATE FOR EVERYONE; I RECEIVED MY NEW MAKE UP AND BRUSH TODAY. ALICE-QVC CAME THROUGH FOR ME. RESTORES MY FAITH IN QVC.

Re: What would you do?

roster — Fri, 08 Nov 2019 18:56:26 GMT

Call customer service & explain it to them. If it's the truth, don't worry about it. QVC should know your purchasing & exchange history & not doubt it. Best to you.

Re: What would you do?

Georgiagrama — Fri, 08 Nov 2019 18:58:36 GMT

Thank you @roster . Of course it's the truth. If it wasn't, I would not be concerned.

Re: What would you do?

Kachina624 — Fri, 08 Nov 2019 19:02:36 GMT

@Georgiagrama. Don't give it a second thought. 1. Who cares what QVC thinks; they have to take what you day at face value. 2. They don't think and ponder over your returns. They're going so fast processing them, they don't have time to think.

You obviously got a return that should have been destroyed. Send it back. I wouldn't bother to call.

Re: What would you do?

roster — Fri, 08 Nov 2019 20:55:45 GMT

Retired 08, don't wait to do this. I am on auto delivery for Supersmile. When I receive my order I didn't open it for 9 mos. Assumed it was what I ordered & no problems.

Well, the toothpaste was missing. When I called customer service, they said "too bad, it's past 30 days". I asked if I could buy the toothpaste separate. Sure, it will cost you $45.00!!!! The whole kit,which includes: toothpaste accelator, brushes, mouthwash was $45.00. FORGET QVC!!! Bottom line, always check inside your order and report problems immediately.

Re: What would you do?

SandySparkles — Fri, 08 Nov 2019 19:03:33 GMT

Many items that are shipped are obvious used returns that somehow make it through quality control.Such is the case with your expensive makeup. Do not feel bad about returning it, because that is the reason for the 30 day return window. I believe QVC will pay shipping, because you can return it as defective for not being able to use it, but don't quote me on that one. A call to the friendly customer service department should be able to better assist you. Hope things work out favorably for you. Again, RETURN it. No one wants to waste money.

~~~All we need is LOVE💖

Re: What would you do?

SandySparkles — Fri, 08 Nov 2019 19:08:56 GMT

My apologies for my previous post, because it repeats some of what is already posted. I was distracted while composing it, and did not see the other posts before sending.

~~All we need is LOVE💖

Re: What would you do?

jackthebear — Fri, 08 Nov 2019 19:08:24 GMT

@Georgiagrama wrote:
I have returned my fair share of items over the years to QVC, but only because I did not like the fit, or, in the rare case of Philosphy, a scent that I could not tolerate.
I've never returned a product that I had used and basically destroyed in the process.

Recently, I ordered my favorite IT Celebration Foundation. Now this foundation is not cheap, but I'm old and I like it and I wear very little make up so it lasts me a long time.

I received my order today. The make up looks dried up in the compact, and it looks like a child has been playing in it. There was no brush in the tube that was supposed to have the brush.

My question is this. I have to return this because I can't afford to just throw away $45, but will QVC think that I did this to the product and just kept the brush? I can't help but think of the women who will return Dooney and Bourke purses without the straps.

I don't want QVC to think that I am trying to cheat them.

mark defective and/or used on the slip as well as the box.

and return both

Re: What would you do?

Peaches McPhee — Fri, 08 Nov 2019 19:12:18 GMT

@Georgiagrama , don't give it a thought. QVC does not think anything of you, one way or another. You're just another customer among millions. One such return won't matter.

Re: What would you do?

KingstonsMom — Fri, 08 Nov 2019 19:19:30 GMT

@Georgiagrama

By all means, return it, QVC won't give you any problem refunding it and your S&H both ways.

I'm sure they may keep tabs on customers who claim this on routine basis via a computer program, but that's not you.

I would call CS, so they can note this issue on your return and I'm sure you won't have any problem.

Re: What would you do?

HisElk1 — Fri, 08 Nov 2019 19:22:35 GMT

If it were me, I would call CS and let them know what you found; also to make sure you don't get charged the return fee.

After completing the return slip, I'd make a copy of it for yourself and make a note on your copy of the date you called and the person's name in CS that you spoke with.

But that's just me. After being a secretary for many years, there was a saying called CYA. It doesn't hurt to take notes and keep copies until it is resolved.

Good luck.

Re: What would you do?

Love my grandkids — Fri, 08 Nov 2019 19:39:39 GMT

@HisElk1 That is exactly the system DH and I have always used and DS and his wife do exactly the same.

I make notes, notes and more notes. Can't go wrong.

Re: What would you do?

Anonymous — Fri, 08 Nov 2019 20:09:49 GMT

Hi @Georgiagrama I am so sorry you received the makeup in that condition. You do not need to return it to QVC just dispose of it and I will send you a replacement for the order. Again, I am so sorry this happened.

Re: What would you do?

blackhole99 — Fri, 08 Nov 2019 20:09:20 GMT

@Georgiagrama Email them, they will have a written record and it can't be ignored. I just returned 2 expensive items in the one big box they sent them in. I emailed CS to give them a heads up, lately I have not been satisfied with explanations from CS reps. over the phone.

Re: What would you do?

millieshops — Fri, 08 Nov 2019 20:19:54 GMT

@GeorgiagramaI'd pick up my phone and call CS. Explain exactly as you did here and ask that a note be put into your file - and then do return that make-up. At any price, someone else's usedc cosmetic isn't worth its cost!

Re: What would you do?

Georgiagrama — Fri, 08 Nov 2019 20:48:20 GMT

@Anonymous wrote:
Hi @Georgiagrama I am so sorry you received the makeup in that condition. You do not need to return it to QVC just dispose of it and I will send you a replacement for the order. Again, I am so sorry this happened.

@Anonymous Oh my goodness!! Thank you so very much. This is very kind and generous of QVC. I was very concerned about returning a product in such condition as I certainly did not want QVC to think I would do such a thing. It's one of my favorite products and my sister even gifts me with it because she knows I like it so much. I just could not imagine returning something in that condition.

I appreciate this very much @Anonymous . Thank you.

Re: What would you do?

KingstonsMom — Fri, 08 Nov 2019 20:58:23 GMT

@Georgiagrama

There ya' have it, @Anonymous to the rescue, LOL!

I knew they would understand and resolve the issue for you, yay!

Re: What would you do?

Georgiagrama — Fri, 08 Nov 2019 21:11:05 GMT

@KingstonsMom wrote:
@Georgiagrama

There ya' have it, @Anonymous to the rescue, LOL!

I knew they would understand and resolve the issue for you, yay!

@KingstonsMom She certainly did!!! I am very appreciative, and, very happy to know that QVC really does care.

Re: What would you do?

Mindy D — Fri, 08 Nov 2019 21:42:32 GMT

@Georgiagrama wrote:
I have returned my fair share of items over the years to QVC, but only because I did not like the fit, or, in the rare case of Philosphy, a scent that I could not tolerate.
I've never returned a product that I had used and basically destroyed in the process.

Recently, I ordered my favorite IT Celebration Foundation. Now this foundation is not cheap, but I'm old and I like it and I wear very little make up so it lasts me a long time.

I received my order today. The make up looks dried up in the compact, and it looks like a child has been playing in it. There was no brush in the tube that was supposed to have the brush.

My question is this. I have to return this because I can't afford to just throw away $45, but will QVC think that I did this to the product and just kept the brush? I can't help but think of the women who will return Dooney and Bourke purses without the straps.

I don't want QVC to think that I am trying to cheat them.

You have a legitimately defective product. It is also missing pieces. Just return it.

Re: What would you do?

Love my grandkids — Fri, 08 Nov 2019 21:48:50 GMT

@blackhole99 @millieshops Look above your post a bit and you will find a nice response from Alice of QVC!