topic Re: Has anyone dealt with Progressive Auto Insurance ? in Community Chat

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CoffeeNut — Sun, 05 Apr 2026 01:52:00 GMT

Re: Has anyone dealt with Progressive Auto Insurance ?

ID2 — Thu, 07 Nov 2019 21:27:56 GMT

Yep, we all have Progressive insurance. No problems. I would never take my car to a Toyota collision center!

Re: Has anyone dealt with Progressive Auto Insurance ?

BirkiLady — Thu, 07 Nov 2019 21:31:34 GMT

Stand your ground! I believe you should be able to take your car to the dealer for bodywork. They will use factory replacement parts rather than parts from a junk yard, which is often how some body shops keep their pricing lower. I have no knowledge about Progressive, but you've handled it very, very well so far!

Isn't is wonderful when someone comes forth and witnesses an accident? Hope the driver received a ticket for leaving the scene of an accident. He/she should be ticketed and, hopefully, their insurance will go up for being such a lousy person not to stop and leave a note themselves! SMH.

Best wishes on a successful repair.

Re: Has anyone dealt with Progressive Auto Insurance ?

Kachina624 — Thu, 07 Nov 2019 21:32:02 GMT

Many states have laws giving the injured the right to select the facility where their vehicle is repaired despite what is "recommended". Maybe your insurance company could advise you as to your rights.

Re: Has anyone dealt with Progressive Auto Insurance ?

Love my grandkids — Thu, 07 Nov 2019 21:39:33 GMT

@CoffeeNut I've seen these cases on The People's Court and Judge Judy and Kachina is correct. MANY states allow you to go to the repair shop of YOUR choice.

Call your own insurance company and find out what your rights are.

Re: Has anyone dealt with Progressive Auto Insurance ?

drizzellla — Thu, 07 Nov 2019 21:41:02 GMT

I had an accident. The insurance company said I could take it to any repair place that I wanted. So having a Toyota car, I took it to the huge local Toyota dealer.

Well, they took over a month to repair my car.

When I got it back, you could not tell that I was in an accident.

My son inherited my car and I bought a new one. You should see the "repaired" Toyota now. On the invoice it stated only Toyota parts were used. Well, the clear coating on the paint is peeling on every "new" part. The hood has a large gap on one side. Your can actually see into the engine area. I think from the hood being opened for routine maintenance. The hood looked fine until it was actually used.

The car looks a mess. My son doesn't seem to care. He drive to center city Philadelphia frequently. Think of the show Parking Wars. The show started in center city Philadelphia.

So please do more research on the repair places than I did. Just because it is Toyota, it might not turn out like you thought.

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CoffeeNut — Sun, 05 Apr 2026 01:53:50 GMT

Re: Has anyone dealt with Progressive Auto Insurance ?

NicksmomESQ — Thu, 07 Nov 2019 22:21:22 GMT

@CoffeeNut You have the right to take your car to any repair shop you choose.The Progressive adjuster will then work with the shop to come to an agreed price.They also must provide you with a rental car while the work is being done. You should not have to lay out any money.

I used to be a regional claims supervisor & trainer for a major insurance carrier. Don't let anyone roll over you.

Re: Has anyone dealt with Progressive Auto Insurance ?

Caffeina — Fri, 08 Nov 2019 00:01:34 GMT

Don't deal directly with Progressive. Notify your insurance company and follow their instructions. Your policy might require that you notify them.

Re: Has anyone dealt with Progressive Auto Insurance ?

sunshine45 — Thu, 07 Nov 2019 22:45:22 GMT

report it to your own insurance company also. they should send an adjuster to take a look at it and give you a detailed estimate.

you should be able to compare that estimate with the progressive estimate.

you do NOT have to use their recommended facility.

you can use whichever facility you choose.....an independent body shop or the dealer.

the body shop or dealer can be reimbursed directly from progressive OR they will send you the check to cash or turn over to the company doing the work.

if there are any issues found beyond what your estimate was, they will contact progressive to get a supplement on the damage.

Re: Has anyone dealt with Progressive Auto Insurance ?

Warrior2022 — Thu, 07 Nov 2019 23:08:35 GMT

I have had progressive for over a decade. Never had a issue until recently. But they assure me they are following the law,

Re: Has anyone dealt with Progressive Auto Insurance ?

itsmagic — Fri, 08 Nov 2019 00:15:44 GMT

@CoffeeNut We had to have a car repaired about a year ago when someone hit us. We don’t have Progressive but I think the insurance companies all work about the same. We live in a state where we can take our vehicle where we want it fixed so we took it to a body shop that does great work. And we are a no fault state so we worked with our own insurance company rather than the person’s insurance company who hit us.

Our insurance company initially gave us a lowball estimate that they felt would fix it based on pictures we had to send them and immediately sent us a check for that amount before we even got an estimate from our body shop. Well the body shop told us that was too low to fix it but that all the insurance companies do that and that they would work with the insurance company and it would all work out in the end. And it did. The body shop gave them a detailed list of what needed to be done and the insurance company coughed up more money. Don’t cash any checks from the insurance company until all repairs are approved and done. We ended up with three checks from the insurance company and we signed them directly over to the body shop when the work was final.

Re: Has anyone dealt with Progressive Auto Insurance ?

brandiwine — Fri, 08 Nov 2019 01:23:05 GMT

Take your car where you want to have it repaired. Progressive does NOT have your best interests in mind. They want to do it on the cheap.

Re: Has anyone dealt with Progressive Auto Insurance ?

willdob3 — Fri, 08 Nov 2019 03:25:55 GMT

@CoffeeNut

I have experience with them. Do NOT go to Progressive’s (or any other insurance) “preferred” repair shop. You will he ripped off. You can take your car somewhere that you trust. Do not let them pressure you and do not believe everything they tell you. They are not your friends.

Re: Has anyone dealt with Progressive Auto Insurance ?

kivah — Fri, 08 Nov 2019 04:22:14 GMT

I recommend u take ur car to a bodyshop with the AAA sign. If ur a member of AAA that's great because any problems, AAA will handle it. Never take ur car to the bodyshop recommnended by the insurance company of the person that hit u. It's your choice.

Re: Has anyone dealt with Progressive Auto Insurance ?

Travone — Fri, 08 Nov 2019 13:25:46 GMT

I've had Progressive for years. I actually switched to them after someone who had Progressive hit me. Their service was so good and painless, I became a customer.

Re: Has anyone dealt with Progressive Auto Insurance ?

CrazyDaisy — Fri, 08 Nov 2019 13:45:09 GMT

Have had dealings with them for a claim. Yes you do have the option of taking it anywhere, however the entire process at their center was very quick and efficient. Repairs were done quickly and the to my satisfaction. Anything that they find extra is quickly resolved with the adjusters on site rather than the back and forth that may occur between another facility.I was informed what was going on along the way and had final approval that the repairs were done right. Would not hesitate to do it again.

Re: Has anyone dealt with Progressive Auto Insurance ?

CelticCrafter — Fri, 08 Nov 2019 14:25:46 GMT

You can take your car any place you want to take it however that doesn't mean the insurance company will fork over what your "preferred" shop wants to charge.