topic What happened ? in Community Chat

What happened ?

I am still oxox — Tue, 29 Oct 2019 13:06:32 GMT

Shipping issues has cleared up for like a mintue now they seem to be back to a stand still , does not bode well for QVC

Re: What happened ?

MalteseMomma — Tue, 29 Oct 2019 21:15:44 GMT

I have noticed that my items ship faster when it gets close to my "billing" time and after I pay my bill and have the whole month ahead,they just sit there in," la la land"

Re: What happened ?

Sweetbay magnolia — Tue, 29 Oct 2019 13:17:40 GMT

I wonder; the wildfires.

Re: What happened ?

Jeanne from VA — Tue, 29 Oct 2019 13:19:26 GMT

@I am still oxox , I finally had an item shipped out today that has been sitting "in process" for seven days. I am not ordering anything else for a while, at least until the horrendous shipping situation improves.

Re: What happened ?

twinsister — Tue, 29 Oct 2019 13:48:25 GMT

I have an order that I placed on Oct, 21st listed as still "in process". This morning I received an e-mail from Q apologizing for the delay. No explanation as to why or even when I will receive it. How long are these shipping issues going to continue?

Re: What happened ?

Shanus — Tue, 29 Oct 2019 13:50:01 GMT

@Sweetbay magnolia wrote:
I wonder; the wildfires.

@Sweetbay magnolia In PA?

Re: What happened ?

Shanus — Tue, 29 Oct 2019 13:54:57 GMT

There needs to be an honest delivery date, not an estimate...too vague...and of course the ability to cancel if the order takes too long. What if we just change our mind and it hasn't shipped yet? What's the issue with that?

Re: What happened ?

Krimpette — Tue, 29 Oct 2019 14:31:14 GMT

I'm with those who say if they can't meet their EDD, then the customer should have the right to cancel.

Re: What happened ?

jackthebear — Tue, 29 Oct 2019 14:33:11 GMT

@Krimpette wrote:
I'm with those who say if they can't meet their EDD, then the customer should have the right to cancel.

5-7 days should be sufficient to get an order out the door if not I should have the right to cancel

Re: What happened ?

newname0 — Tue, 29 Oct 2019 14:33:18 GMT

@Sweetbay magnolia wrote:
I wonder; the wildfires.

Did I read previously on these forums that QVC opened a new distribution center in California?

Re: What happened ?

jackthebear — Tue, 29 Oct 2019 14:33:41 GMT

@Sweetbay magnolia wrote:
I wonder; the wildfires.

that is completely understandable, so let customers know

Re: What happened ?

vermint — Tue, 29 Oct 2019 15:08:56 GMT

@jackthebear wrote:
@Sweetbay magnolia wrote:
I wonder; the wildfires.
that is completely understandable, so let customers know

@jackthebear @Sweetbay magnolia

The wildfire delay would only apply to items being shipped from or to California. However the items I ordered on the 21st and were supposed to arrive today, but weren't even shipped til yesterday, are coming from PA to SC. No wildfires!

Re: What happened ?

Sweetbay magnolia — Tue, 29 Oct 2019 15:18:26 GMT

Some items may come from other parts of the country.

Re: What happened ?

Pearlee — Tue, 29 Oct 2019 15:38:18 GMT

@Shanus, QVC ships from a California warehouse too.

Re: What happened ?

tropics21 — Tue, 29 Oct 2019 16:25:09 GMT

quit making excuses for qvc bad business practices, ie, warehouse in California/wildfires. QVc processing and shipping has been pony express style for a year. They don't care about rectifying all their issues or satisfying customers.

Re: What happened ?

Warrior2022 — Wed, 30 Oct 2019 00:43:15 GMT

@Shanus wrote:
There needs to be an honest delivery date, not an estimate...too vague...and of course the ability to cancel if the order takes too long. What if we just change our mind and it hasn't shipped yet? What's the issue with that?

The only way to have an exact delivery date is to have your own delivery department. Even that is not exact all of the time. Too many factors to be exact.

Re: What happened ?

FS74 — Wed, 30 Oct 2019 02:00:39 GMT

@Jeanne from VA wrote:
@I am still oxox , I finally had an item shipped out today that has been sitting "in process" for seven days. I am not ordering anything else for a while, at least until the horrendous shipping situation improves.

Mine was in process for 8 days, beat you by 1. LOL. It finally shipped today.

Re: What happened ?

FS74 — Wed, 30 Oct 2019 02:03:49 GMT

@Shanus wrote:
There needs to be an honest delivery date, not an estimate...too vague...and of course the ability to cancel if the order takes too long. What if we just change our mind and it hasn't shipped yet? What's the issue with that?

I has an item in process for about a week. I tried to cancel but I didn't have that option. I called CS and they told me when I do receive it, to return as wrong item shipped and I would have no charges. Ended up a few days later, still in process, I was able to cancel.

Re: What happened ?

Marp — Wed, 30 Oct 2019 02:09:49 GMT

It would be helpful if y'all indicated the type of item ordered that languishes for days in processing.

I have ordered several items recently and have received each within a week. An item I ordered late Friday evening is scheduled for delivery tomorrow.

I do not order clothing, shoes, accessories, jewelry or other wearables.