topic Re: Why can't we read reviews anymore?? in Community Chat

Why can't we read reviews anymore??

jackpotwinner — Thu, 24 Oct 2019 19:15:38 GMT

This has probably been addressed on here, but why can't we read any reviews for anything? I see the stars that people have left, but when you try to click on 'read reviews' nothing happens, is this something with the website or purposly done by QVC? When I'm spending $200 on an item I kinda like to read the reviews about it first. I can't get them to show up, is it my computer or something else.

Re: Why can't we read reviews anymore??

Kachina624 — Thu, 24 Oct 2019 19:19:03 GMT

Reviews are there very clear for me and I've not seen other complaints. Sometimes takes a few seconds to load. Problem may be on your end. Try using a different browser.

Re: Why can't we read reviews anymore??

geezerette — Thu, 24 Oct 2019 19:22:01 GMT

I don't have any trouble reading reviews.

I seem to have a problem with the search feature from the forums, though. Goes to a blank screen when I try to search for anything from here. Have to go to the homepage.

Re: Why can't we read reviews anymore??

2blonde — Thu, 24 Oct 2019 20:14:50 GMT

@jackpotwinner I can always read them. I don't have to click on anything, I just scroll way down to the bottom of the item page. I should also mention that I always use Chrome.

Re: Why can't we read reviews anymore??

suzykee — Thu, 24 Oct 2019 19:30:38 GMT

I just read some reviews. Are you trying to read them from the item listed or from your wish list? I know a while back I couldn't read reviews from my wish list. I just tried to do it now but I have been getting a message that the page doesn't work & that message has been for specific items (not reviews) & from wish list. I still have problems with videos playing - some times they do & some times they don't. I think QVC is TOTALLY screwed up. All I can say is GOOD LUCK. I know that I will be spend MUCH less with QVC this holiday season because of all the problems, including shipping.

Re: Why can't we read reviews anymore??

Venezia — Thu, 24 Oct 2019 20:08:13 GMT

@jackpotwinner wrote:
This has probably been addressed on here, but why can't we read any reviews for anything? I see the stars that people have left, but when you try to click on 'read reviews' nothing happens, is this something with the website or purposly done by QVC? When I'm spending $200 on an item I kinda like to read the reviews about it first. I can't get them to show up, is it my computer or something else.

@jackpotwinner- I posted a separate thread on this same subject over a week ago in "Customer Care" and it was discussed there. Some people could see the reviews, others couldn't.

I'm still having the same issue. Microsoft Edge seems to have a problem with the reviews. Just as you said, you can see the overall rating at the top of the page, but none of the individual reviews show up. And it's not even consistent; some items will show the reviews, others won't.

I've looked at things in the old Microsoft Explorer and the reviews show up. I can see the reviews, if I use my Android phone. But not on my desk or laptop using MS Edge.

QVC seems to want to do nothing to fix the problem, so I'm afraid you'll have to use a different browser or learn to live with it.

People will tell you to clear out your cache, etc. - believe me, that won't make any difference. I know; been there, done that (and 25 years in I.T.). There is a problem between the Q's website and MS Edge.

And there have been plenty of other threads/complaints on this same subject going back months now. You are not alone!

Re: Why can't we read reviews anymore??

nyc1 — Thu, 24 Oct 2019 20:13:25 GMT

I can read them on my phone but not my Desk top.

TRY THIS.... click on the video and let that start. THEN, click on READ THE REVIEWS. That's the only way I can read them from my desk top.

Re: Why can't we read reviews anymore??

Venezia — Thu, 24 Oct 2019 20:32:11 GMT

@nyc1 wrote:
I can read them on my phone but not my Desk top.
TRY THIS.... click on the video and let that start. THEN, click on READ THE REVIEWS. That's the only way I can read them from my desk top.

@nyc1- Now that's interesting! I just tried that with some of the items that I can't read the reviews on and it worked. Something is triggering the release of the reviews, when you start the video.

However, a number of items in my wish list no longer have a video with them, so the problem remains.

BUT, if QVC is paying attention at all, that should give their I.T. staff another piece of the puzzle to work with, to resolve the problem.

Re: Why can't we read reviews anymore??

Tyak — Thu, 24 Oct 2019 20:36:23 GMT

I see them with no problem.

Re: Why can't we read reviews anymore??

millieshops — Thu, 24 Oct 2019 20:52:44 GMT

I read reviews early today and then just now. I'm on my laptop right now, but this morning I was on my tablet.

Re: Why can't we read reviews anymore??

Lipstickdiva — Thu, 24 Oct 2019 20:59:47 GMT

I have been unable to read them off and on. Sometimes they have been there today and other times, not.

Re: Why can't we read reviews anymore??

jackpotwinner — Fri, 25 Oct 2019 11:08:07 GMT

OMG, tried the trick about starting the video and then clicking on the 'read the reviews' at the top and IT WORKED! Haven't been able to see reviews for months. It must be something with Microsoft Edge and QVC, you would think they would try to correct it though. Thanks for that tip!

Re: Why can't we read reviews anymore??

nyc1 — Fri, 25 Oct 2019 11:25:14 GMT

@Lipstickdiva wrote:
I have been unable to read them off and on. Sometimes they have been there today and other times, not.

@Lipstickdiva Try the trick that I posted earlier on. Start the video and then click on read reviews.

Re: Why can't we read reviews anymore??

bonnielu — Fri, 25 Oct 2019 11:41:48 GMT

I have no problem either. However I expand my review reading a bit. If the product is sold elsewhere I look for other review sources as in Amazon, etc.

Re: Why can't we read reviews anymore??

tototwo — Fri, 25 Oct 2019 11:43:07 GMT

Why can't I see any photos anymore? It doesn't matter which browser I use, all I see is a blank space with the product description under it. I assume it's something amiss in my computer.

Re: Why can't we read reviews anymore??

ROMARY — Fri, 25 Oct 2019 16:27:38 GMT

I have Microsoft Edge, and it's taken me exactly two hours and twenty seven minutes to even get to QVC. It seems as though each time it updates, the slower it becomes. I just 'walk away', and maybe a half hour or more later, whatever I'm looking for 'pops up'. But QVC, no...…..takes hours.

Re: Why can't we read reviews anymore??

2penny — Fri, 25 Oct 2019 19:08:35 GMT

I can't read reviews either. I don't even see "read the reviews" on the page. This started about 2 months ago. I get HSN reviews just find.

Re: Why can't we read reviews anymore??

lis4pug — Sat, 01 Feb 2020 19:44:43 GMT

I have been wondering this for some time. I can't read them either. This is frustrating. Thanks for the info.