topic Re: Quality and Convenience? in Community Chat

Quality and Convenience?

Buster56 — Tue, 15 Oct 2019 11:44:12 GMT

How many people are experiencing poor quality in products delivered? I receive items not working as designed, clothing received in wrong sizing ordered, exchanges taking 2.5 weeks to process through the system?

Convenience? QVC has promoted 24/7 programming and have now changed to 19 hours live justifying this based on repeating preferred shows/products? Many of which are repeated back to back. Not good.

Very disappointed in changes at the Q, now I am finding alternatives at other shopping networks, Q is no long at the top of the list.

Re: Quality and Convenience?

CrazyDaisy — Tue, 15 Oct 2019 11:51:58 GMT

Thank you for sharing, good bye.

Re: Quality and Convenience?

Johnnyeager — Tue, 15 Oct 2019 12:25:56 GMT

Welcome! Feel free to post any and all of your thoughts about QVC, its service and its programming. Many posters here share your views!

Re: Quality and Convenience?

kaydee50 — Tue, 15 Oct 2019 12:36:23 GMT

I do not understand people complaining about QVC for various reasons when there are so many other places to shop. There is nothing special about the products it offers. I also don't understand those who watch for "entertainment" or for "company." When the shopping channels first started, they were unique. Now every store has a website. Shop elsewhere.

Re: Quality and Convenience?

Johnnyeager — Tue, 15 Oct 2019 12:38:27 GMT

I love to watch QVC for the entertainment value. The dancing, the clowning around, the food eating, the gymnastics. THAT'S ENTERTAINMENT!

Re: Quality and Convenience?

CrazyDaisy — Tue, 15 Oct 2019 12:45:07 GMT

@kaydee50 wrote:
I do not understand people complaining about QVC for various reasons when there are so many other places to shop. There is nothing special about the products it offers. I also don't understand those who watch for "entertainment" or for "company." When the shopping channels first started, they were unique. Now every store has a website. Shop elsewhere.

Money talks not happy go elsewhere. Constant complaining is like that persistent fly you keep shooing away. Those who need a shopping channel for entertainment or company have more time on their hands than I and a different definition of entertainment and company.

Re: Quality and Convenience?

Pook — Tue, 15 Oct 2019 12:57:33 GMT

I have never found anything to be poor quality and I buy a lot here. Rarely ever have had to return anything and returns were processed timely. Back in the 80s I bought many things here that were just plain junk though. I know many who buy here who feel the same as I do. If I ever felt that there were so many issues shopping anywhere then I would shop elsewhere.

Re: Quality and Convenience?

HLP — Tue, 15 Oct 2019 12:59:25 GMT

@Johnnyeager wrote:
I love to watch QVC for the entertainment value. The dancing, the clowning around, the food eating, the gymnastics. THAT'S ENTERTAINMENT!

Is this a tongue in cheek blog? I hope so.

Re: Quality and Convenience?

Johnnyeager — Tue, 15 Oct 2019 13:06:59 GMT

I can fully appreciate QVC's attempts to entertain me, some successful, some not.

But I watch and I do shop and buy.

I honestly think that those here who defend QVC the most vociferously and most persistently never buy anything. They never watch or shop. Just my opinion. In my view.

Re: Quality and Convenience?

10000thnickname — Tue, 15 Oct 2019 13:12:19 GMT

I understand what you are saying, OP.
I suspect a lot of changes are due to the mega purchase of HSN, Zulily etc.
I've done a lot of reading online about the status of QVC.
It seems one thing impacting them is people cutting the cord....dumping cable. Guess I hadn't thought about that.

But regardless, I think we should all respect each other as posters.
If I disagree with a poster, it's more polite to move on or simply say "I disagree".

Rudeness is how entire posts get removed. I think we should remain free to express ourselves without rudeness and post removal.
Just my 2 cents.
Respect.

Re: Quality and Convenience?

Johnnyeager — Tue, 15 Oct 2019 13:17:07 GMT

There has been a lot of unnecessary rudeness to other posters here over the last few weeks since the start of "the experiment".

It seems as if you voice your disappointment, the QVC-Loyalists and QVC-Is-Always Right Adherents swoop in as if ordered to do so by headquarters.

Re: Quality and Convenience?

millieshops — Tue, 15 Oct 2019 13:24:58 GMT

My last 3 orders, one clothing, one skincare, one jewelry, all arrived in excellent condition and each arrived at least one day before its EDD.

I'm a happy QVC shopper.

Re: Quality and Convenience?

Spurt — Tue, 15 Oct 2019 13:54:07 GMT

@kaydee50 wrote:
I do not understand people complaining about QVC for various reasons when there are so many other places to shop. There is nothing special about the products it offers. I also don't understand those who watch for "entertainment" or for "company." When the shopping channels first started, they were unique. Now every store has a website. Shop elsewhere.

@kaydee50 @CrazyDaisy

And I dont understand people complaining about people complaining...there's other Forums out there available for you to particiapte in!!!! What exactly are you looking for in a Forum---A SHOPPING FORUM---one thats a happy little place where everyone agrees about everything anyone says---just a place of lollipops and unicorns, eh????????? Good luck finding a Forum that fits those qualifications...

Nothing wrong in letting QVC know why we are unahppy with their decline in quality and watching and buying less.(THIS IS A SHOPPING CHANNEL FORUM!) .What alternative would you suggest??? That unhappy shoppers just go quietly away and QVC goes the way of bankrupt Sears...struggling JCP and Macy's and then perhaps disappears permanently from the retail scene...... At least those leaving feedback have an interest in ways QVC can improve to retain them as a shopper and and want to see them succeed.......

Re: Quality and Convenience?

Spurt — Tue, 15 Oct 2019 13:43:51 GMT

@Johnnyeager wrote:
I love to watch QVC for the entertainment value. The dancing, the clowning around, the food eating, the gymnastics. THAT'S ENTERTAINMENT!

@Johnnyeager

😄 😄 😄

Re: Quality and Convenience?

Spurt — Tue, 15 Oct 2019 13:50:31 GMT

@Johnnyeager wrote:
I can fully appreciate QVC's attempts to entertain me, some successful, some not.

But I watch and I do shop and buy.

I honestly think that those here who defend QVC the most vociferously and most persistently never buy anything. They never watch or shop. Just my opinion. In my view.

@Johnnyeager

You nailed it about "the defenders" so many of them never watch or buy anymore, dont know about the products nor the hosts anymore....but by golly they dont want any discouraging word mentioned as to whats going.... What a unique "hobby"...

Re: Quality and Convenience?

Caaareful Shopper — Tue, 15 Oct 2019 13:54:24 GMT

I love shopping at QVC; online shopping in general is marvelous for me. I shop 24/7 since I have no defined shopping hours, but I do love my early mornings. I telework some days , and work in an office other days. I love waking to the chirping birds and seeing great deals to buy while playing with my dog and her morning energy.

I shop competitively, but QVC has quality items and I have learned what to trust for me personally (most clothing, home & kitchen items) and what to stay away from (most beauty and electronic items). But overall, it's my #1 shopping destination. I enjoy it here! Most of the hosts are very pleasant, and give a three-dimensional description of the product, with sometimes a welcomed dose of humor.

But the latest change to repeat shows? I loathe that. I won't watch re-runs on any of the channels.

Everyone is entitled to respectfully voice their opinion on an opinion board (ironic, I know). I do wish the post-police would at the very least stop trying to paraphrase someone's else life. To deem that someone spends too much time in their life watching a TV shopping channel, and yet that very person spends so much time here on the boards wrist-slapping others for their opinions...is a joke.

Disagree all you want.

Re: Quality and Convenience?

Alison Wonderland — Tue, 15 Oct 2019 14:02:53 GMT

I haven't really had any quality issues. Products I've received have been in good condition and worked as described. I have not received anything in the wrong size or color. (Once I did, but when I checked the order, I saw that it was my own fault. I ordered the wrong size.) The last time that happened to me and it was QVC's fault it was 1992.

The programming change is a more unusual issue. I nearly said that it has no impact on me, but that's not true. I generally don't watch QVC live, so it feels like not having a life show doesn't impact me. But I did record shows of interest to me in those overnight hours and then watch or purchase in the AM. If Lug or Philosophy were on at 2:00am, I'd record and watch while I got ready for work the next day and might make a purchase. If they're going to air the TSV hour repeatedly, those hours are full of the same thing and I'm not recording, which also means I'm not watching or buying. Not a big deal for me, but it does mean QVC is missing out on some sales. They must have determined it's not enough to justify paying all that staff to work 24/7. They're probably also saving quite a bit of money when they aren't lighting or heating/cooling those parts of the building all night long.

Re: Quality and Convenience?

Johnnyeager — Tue, 15 Oct 2019 14:00:33 GMT

The amusement that I find in this entire debacle are those who insist that this is a good thing.

Some actually think that this cost savings move will be passed on to consumers with lower prices. I can't even imagine that. If there are indeed fiscal benefits, they will go first to shareholders in one form or another. Or, I believe that they are plotting another acquisition (speculation on my part, of course!)

And those that thought it is munificent, in that staff are being given a chance to work normal hours and a chance to be with family. Yeah. Collecting their unemployment and severance payments.

Re: Quality and Convenience?

Spurt — Tue, 15 Oct 2019 15:42:26 GMT

@Pook wrote:
I have never found anything to be poor quality and I buy a lot here. Rarely ever have had to return anything and returns were processed timely. Back in the 80s I bought many things here that were just plain junk though. I know many who buy here who feel the same as I do. If I ever felt that there were so many issues shopping anywhere then I would shop elsewhere.

@Pook

I re-ordered a top that I liked in a different color for the fall season...and I'm returning it........ The fabric is very skimpy and NOT the same quality as the top I first purchased, I can find better stuff even at Walmart, and the sizing is off too....Why do I continue to shop at QVC????....because there are a few vendors that still deliver the uniqueness and quality that I like!!! But its a shame some other brands that I used to purchase from on a regular basis seem to have changed for the WORSE....no wonder apparel sales are down...

Re: Quality and Convenience?

kaydee50 — Tue, 15 Oct 2019 14:22:01 GMT

@Spurt Only because complaining here will, IMO, have no impact. Complain to the higher ups directly. But I guess the complainers are looking for company and reinforcement.