topic Re: Returns to amazon in Community Chat

Returns to amazon

goldensrbest — Mon, 23 Sep 2019 20:01:28 GMT

I am not liking this policy of returns, been to kohls twice, the nearest ups store ,is no longer on amazons list. went to staples, had problems there, they said many people are not liking it,hs any one had problems?

Re: Returns to amazon

dex — Mon, 23 Sep 2019 20:02:30 GMT

I like the old way better when you printed off a return and driver picked up at the door.I guess that was getting too expensive.

Re: Returns to amazon

10sluvr — Mon, 23 Sep 2019 20:03:34 GMT

what's your problem? why don't you like it? many people are using it with no problem.

Re: Returns to amazon

2blonde — Mon, 23 Sep 2019 20:07:00 GMT

@goldensrbest It was UPS' choice that they would not accept Amazon deliveries or returns anymore.......not sure of the reasons, but I can guess.

Re: Returns to amazon

fitfuninformed — Mon, 23 Sep 2019 20:12:41 GMT

Not sure what you'all here are talking about. Amazon still returns through UPS as a choice - at least here in NY.

I've read that Amazon is choosing to do away with UPS with regard to their deliveries at a future date, but that has not yet happened here.

Re: Returns to amazon

I am still oxox — Mon, 23 Sep 2019 20:09:30 GMT

Nothing has changed for me I am still making my returns to Amazon using UPS

Re: Returns to amazon

beach-mom — Mon, 23 Sep 2019 20:09:55 GMT

I tried a clothing return to Kohl's. After waiting in line, they told me they accept only certain ones that Amazon approves. My rainwear was not on the list.

Re: Returns to amazon

goldensrbest — Mon, 23 Sep 2019 20:22:11 GMT

For free shipping you get a screen shot of code, i did that ,went to kohls,girl said screen was to dark,could not see code, like i said my ups store does not except amazon,ot the other way around, took to staples, they could not do it ,although nice young man took shots of label on his phone,and printed a label out for me ,but could not mail it.

Re: Returns to amazon

deeva — Mon, 23 Sep 2019 20:20:42 GMT

I’ve never had to return anything to Amazon until last week. I used Kohl’s and it was very easy.

Re: Returns to amazon

IMW — Mon, 23 Sep 2019 20:26:35 GMT

@goldensrbest totally agree. There is no Kohl’s around here and the UPS store nearby doesn’t accept Amazon returns.

It is definitely much less convenient for me.

Re: Returns to amazon

IMW — Mon, 23 Sep 2019 20:29:31 GMT

@fitfuninformed I’m in NYC, Brooklyn and last week could not return item except to designated UPS stores

miles away.

Re: Returns to amazon

SandySparkles — Mon, 23 Sep 2019 20:40:44 GMT

Wow😮 This is news to me. I am going to have to investigate this a bit further in my state. I am a serious online shopper and returns are sometimes inevitable. It is rumored the UPS Store is going to close here also. Thanks for the heads up😊

~~~All we need is LOVE💖

Re: Returns to amazon

prisrob — Mon, 23 Sep 2019 20:42:19 GMT

Very sure Amazon-support does not read this forum.

email customersupport@amazon.com withyour complai t.

Re: Returns to amazon

sunshine45 — Mon, 23 Sep 2019 20:47:56 GMT

kohls works fine for me.

it is close by, they have a little kiosk set up near the returns department.

i bring in the item, they scan my return code, and i am off......or spend some time shopping while i am there. i dont return a lot of amazon stuff though.

Re: Returns to amazon

goldensrbest — Mon, 23 Sep 2019 21:01:32 GMT

@prisrob wrote:
Very sure Amazon-support does not read this forum.

email customersupport@amazon.com withyour complai t.

Snarky , i did.

Re: Returns to amazon

jackthebear — Mon, 23 Sep 2019 21:20:12 GMT

Wow

Kohls is def not convenient for me to return a package,

there is a UPs and WF locker in the next town.

I would seriously reconsider my purchases if kohls were the only option.

interesting topic

Re: Returns to amazon

jackthebear — Mon, 23 Sep 2019 21:21:30 GMT

@beach-mom wrote:
I tried a clothing return to Kohl's. After waiting in line, they told me they accept only certain ones that Amazon approves. My rainwear was not on the list.

don't you need to initiate the return first ?

Re: Returns to amazon

NickNack — Mon, 23 Sep 2019 21:26:09 GMT

@beach-mom wrote:
I tried a clothing return to Kohl's. After waiting in line, they told me they accept only certain ones that Amazon approves. My rainwear was not on the list.

@beach-mom You have to start the return on Amazon. They give you several choices of how to return your item, and you check which one you prefer. If it's to return to Kohl's or the UPS Store they will send you an e-mail with a code. You take either your phone or print the e-mail and take to the store with your unboxed return. They scan the code, take your item and give you a receipt.

Re: Returns to amazon

fthunt — Mon, 23 Sep 2019 21:27:15 GMT

Hate it to the point I don't buy from Amazon anymore........don't order much but recently ordered one small cosmetic travel pouch - got a huge computer type cheap bag......e-mailed problem - no reply - refused to drive half hour to return to THEIR policy destination. It's sitting in the basement - trash bucket next and no $$$ refund.

Use to be customer friendly = no more

Bye Amazon

Re: Returns to amazon

NickNack — Mon, 23 Sep 2019 21:27:34 GMT

I've returned about four items to Amazon at the UPS Store this way. I think it's great. It's very easy. There are two UPS stores near me and a Kohl's that would be fairly convenient. I prefer going to the UPS Store though.