topic Re: phone call from qvc in Community Chat

phone call from qvc

Tyak — Fri, 06 Sep 2019 21:39:23 GMT

apologizing for the delay in shipping my order. If they'd get their act together, they wouldn't have to be making calls like this. It's been 'in process' for 6 days now.

I have another item that I returned for exchange and it sat at the PO for 10 days before it went on its way. (That's on the usps for poor service.)

Re: phone call from qvc

sunshine45 — Fri, 06 Sep 2019 21:41:47 GMT

i was at my moms today.

she also got a call from qvc (caller id said qvc customer service)

the recording said that her return had been processed and to look for a refund to her credit card account.

Re: phone call from qvc

Marp — Fri, 06 Sep 2019 21:48:36 GMT

@Tyak wrote:
apologizing for the delay in shipping my order. If they'd get their act together, they wouldn't have to be making calls like this. It's been 'in process' for 6 days now.

I have another item that I returned for exchange and it sat at the PO for 10 days before it went on its way. (That's on the usps for poor service.)

@Tyak, not necessarily USPS. My understanding from member and mod posts is that the PO holds QVC returns until a 3rd party contractor picks them up which may not occur for days.

Re: phone call from qvc

Lucylu12 — Fri, 06 Sep 2019 21:54:56 GMT

@Tyak wrote:
apologizing for the delay in shipping my order. If they'd get their act together, they wouldn't have to be making calls like this. It's been 'in process' for 6 days now.

I have another item that I returned for exchange and it sat at the PO for 10 days before it went on its way. (That's on the usps for poor service.)

I placed 2 orders on Sept 1 st that are still In Process but I just received an email that said due to a weather event there is a delay in my 2 orders but they are working on them to get the both orders out as soon as possible. Proabably because of Dorian. I live on the East coast in Georgia. Maybe that could be reason for your delay.

Anyway I appreciated them letting me know what the hold up is however that seems to be the norm with the majority of my orders. With the exception of one,

it arrived in 3 days. I was 😮 shocked.

Re: phone call from qvc

World Traveler — Fri, 06 Sep 2019 21:59:03 GMT

@Tyak I think that is nice that they did that. They didn't have to.

Re: phone call from qvc

SunValley — Fri, 06 Sep 2019 22:09:45 GMT

@Marp wrote:
@Tyak wrote:
apologizing for the delay in shipping my order. If they'd get their act together, they wouldn't have to be making calls like this. It's been 'in process' for 6 days now.

I have another item that I returned for exchange and it sat at the PO for 10 days before it went on its way. (That's on the usps for poor service.)

@Tyak, not necessarily USPS. My understanding from member and mod posts is that the PO holds QVC returns until a 3rd party contractor picks them up which may not occur for days.

Yes, it’s not USPS, it’s QVC’s contract with their third-party contractor that creates this delay. The packages left at the PO or UPS store have to accumulate to a specified number of packages or reach a weight threshold to trigger the pickup. I’ve had packages sit for as long as 10 days. I imagine they have to show up once it twice a month regardless. This is one reason why the exchange process doesn’t work efficiently.

Re: phone call from qvc

Iris in bloom — Fri, 06 Sep 2019 22:28:12 GMT

Only six days, mine have been sitting there 10 days and counting

Re: phone call from qvc

MarkeieMark — Fri, 06 Sep 2019 22:40:53 GMT

@Marp wrote:
@Tyak wrote:
apologizing for the delay in shipping my order. If they'd get their act together, they wouldn't have to be making calls like this. It's been 'in process' for 6 days now.

I have another item that I returned for exchange and it sat at the PO for 10 days before it went on its way. (That's on the usps for poor service.)

@Tyak, not necessarily USPS. My understanding from member and mod posts is that the PO holds QVC returns until a 3rd party contractor picks them up which may not occur for days.

Correct. In my case it was two weeks. I finally went back to the post office, and good thing I packaged it in another box which was bright orange, because they were able to tell which one was mine out of the whole 'pile'. The PO lady's words. I just kept it.

Re: phone call from qvc

blackhole99 — Sat, 07 Sep 2019 00:57:04 GMT

@MarkeieMark wrote:
@Marp wrote:
@Tyak wrote:
apologizing for the delay in shipping my order. If they'd get their act together, they wouldn't have to be making calls like this. It's been 'in process' for 6 days now.

I have another item that I returned for exchange and it sat at the PO for 10 days before it went on its way. (That's on the usps for poor service.)

@Tyak, not necessarily USPS. My understanding from member and mod posts is that the PO holds QVC returns until a 3rd party contractor picks them up which may not occur for days.
Correct. In my case it was two weeks. I finally went back to the post office, and good thing I packaged it in another box which was bright orange, because they were able to tell which one was mine out of the whole 'pile'. The PO lady's words. I just kept it.

@MarkeieMark What do you mean, she just kept it? A package is not a magazine that someone refused, this is a package with return postage attached to it, they accepted the package it's on them to see it moves down the line.

Re: phone call from qvc

Tyak — Sat, 07 Sep 2019 01:05:21 GMT

@World Traveler wrote:
@Tyak I think that is nice that they did that. They didn't have to.

You're right, it was nice of them BUT, I'd much rather they had their act together and orders were delivered in a timely manner. (God knows they've been doing this long enough to have it down to a science, isn't it something like 30 years that they've been in business?)

Re: phone call from qvc

Tyak — Sat, 07 Sep 2019 01:06:05 GMT

@SunValley wrote:
@Marp wrote:
@Tyak wrote:
apologizing for the delay in shipping my order. If they'd get their act together, they wouldn't have to be making calls like this. It's been 'in process' for 6 days now.

I have another item that I returned for exchange and it sat at the PO for 10 days before it went on its way. (That's on the usps for poor service.)

@Tyak, not necessarily USPS. My understanding from member and mod posts is that the PO holds QVC returns until a 3rd party contractor picks them up which may not occur for days.
Yes, it’s not USPS, it’s QVC’s contract with their third-party contractor that creates this delay. The packages left at the PO or UPS store have to accumulate to a specified number of packages or reach a weight threshold to trigger the pickup. I’ve had packages sit for as long as 10 days. I imagine they have to show up once it twice a month regardless. This is one reason why the exchange process doesn’t work efficiently.

Interesting.

Re: phone call from qvc

MarkeieMark — Sat, 07 Sep 2019 01:10:30 GMT

@blackhole99 wrote:
@MarkeieMark wrote:
@Marp wrote:
@Tyak wrote:
apologizing for the delay in shipping my order. If they'd get their act together, they wouldn't have to be making calls like this. It's been 'in process' for 6 days now.

I have another item that I returned for exchange and it sat at the PO for 10 days before it went on its way. (That's on the usps for poor service.)

@Tyak, not necessarily USPS. My understanding from member and mod posts is that the PO holds QVC returns until a 3rd party contractor picks them up which may not occur for days.
Correct. In my case it was two weeks. I finally went back to the post office, and good thing I packaged it in another box which was bright orange, because they were able to tell which one was mine out of the whole 'pile'. The PO lady's words. I just kept it.
@MarkeieMark What do you mean, she just kept it? A package is not a magazine that someone refused, this is a package with return postage attached to it, they accepted the package it's on them to see it moves down the line.

@blackhole99 No sorry dear my fault for not being clear. The PO lady found it in the pile, and I took it back, and just wound up keeping it. It's a nice speaker.

Re: phone call from qvc

Tealady2008 — Sat, 07 Sep 2019 03:33:18 GMT

Would be helpful if QVC would identify the item that will be delayed; occasionally I have additional items that haven't been shipped.

Re: phone call from qvc

chrystaltree — Sat, 07 Sep 2019 12:56:24 GMT

It was nice of them call you anyway. I have nothing to complain about, I'm getting my purchases in less than 7 days now. My friends and family say the same thing. There were some problems a while back but QVC seems to have resolved those issues. I would not call 6 days "in processing" a long time because many items are sent out from the manufacturer now.

Re: phone call from qvc

Judaline — Sat, 07 Sep 2019 13:22:31 GMT

I so wish they would just email me and not phone me. Don't we get enough calls every day from who knows who? I almost didn't even answer the QVC calls.

Re: phone call from qvc

Shawnie — Sat, 07 Sep 2019 16:24:23 GMT

If your area is a low volume QVC one i could see how returns could take a lot longer. My area post office is pretty active with QVC packages so my returns are speedy. QVC customers should not be penalized because of the Qs local demographics. At least that is what i think.

Re: phone call from qvc

sunshine45 — Sat, 07 Sep 2019 16:42:25 GMT

@Judaline wrote:
I so wish they would just email me and not phone me. Don't we get enough calls every day from who knows who? I almost didn't even answer the QVC calls.

i get emails from qvc.....check your settings.

my most recent ones were when a return was "on its way back" and when a return credit was processed.