topic Re: Amazon returns in Community Chat

Amazon returns

Karie2022 — Fri, 30 Aug 2019 17:12:47 GMT

Oh Amazon how I love thee, but now not so sure....I needed to return an item, went on line to get my return label, they wanted to charge me 5.99 or I could take it to a ups store and they can package it and send it for free...so opted for that ...you have to bring the return code with you, she scanned it, took my item, put it on a table I’m assuming with the label and said ‘thank you.’ I was like, ok, hopefully she’ll package it and it will be on its merry way.

So four days goes by, and I notice amazon hasn’t credited my account yet...usually with amazon, once a label has been scanned you get a credit even before it’s arrived back to them. So I called the ups store and she wanted to know if it was a return code item, and I said yes...she said Amazon has a policy now that we have to fill a large bin of return items before any returns can ship🙄 ok...so instead of doing it the way I always did, print out a label, package my return myself and bring it to the ups store, where it’s scanned and shipped back that day and credited to my account usually before I’m even home, all for free, now it’s done this way....not loving it..I could do it the old way but then I’m charged. I also don’t love how everyone can see what item I’m returning...

Re: Amazon returns

Kachina624 — Fri, 30 Aug 2019 17:17:18 GMT

I also don't like the idea of having to take it to a Kohl's store either which is one alternative. Very inconvenient.

Re: Amazon returns

Alison Wonderland — Fri, 30 Aug 2019 17:20:03 GMT

You can also return Amazon items to a Kohl's store, if you have one around you.

Re: Amazon returns

Alison Wonderland — Fri, 30 Aug 2019 17:20:57 GMT

@Kachina624 wrote:
I also don't like the idea of having to take it to a Kohl's store either which is one alternative. Very inconvenient.

You don't have to take it to a Kohl's store. You can mail it.

Re: Amazon returns

Karie2022 — Fri, 30 Aug 2019 17:28:24 GMT

I didn’t see an option for mailing it at no charge...I wonder if it’s the same deal with Kohl’s, they wait until they have a whole bunch of returns to send it back....I asked at ups when I called them when she thought the bin would be full so they could ship and she said Tuesday, a whole week later after I dropped it off...

Re: Amazon returns

2blonde — Fri, 30 Aug 2019 17:37:35 GMT

@Karie2022 I have heard they do it the same way at Kohl's. This is also common practice for returns with QVC and most other large sellers now.

Re: Amazon returns

NickNack — Fri, 30 Aug 2019 17:42:33 GMT

@Karie2022 I've done this with the UPS store twice now. She scanned it, gave me a receipt, and I had my credit from Amazon in a cople of hours. Yes, they wait until they have a full box to send it back, but you should have gotten your credit from Amazon that day. Did she give you a receipt? You need to call Amazon.

Re: Amazon returns

PINKdogWOOD — Fri, 30 Aug 2019 18:34:39 GMT

@Karie2022 You wrote the same story I wrote on this matter a few weeks ago, verbatum, it's funny.

But no it isn't. If you haven't already received your credit, getw/them online, CS request a phonecall, they'll phone you immediately. Explain, they'll see it's true and immediately credit back. It's a necessary hassle.

Re: Amazon returns

chrystaltree — Fri, 30 Aug 2019 18:43:58 GMT

You should call Amazon CS because that is wrong. They should have scanned your return label and you should have had your refund your refund. That full bin thing is only about UPS returning things to Amazon. It's not about the customer getting her refund.

Re: Amazon returns

Maltichonmom17 — Fri, 30 Aug 2019 19:15:55 GMT

@NickNack wrote:
@Karie2022 I've done this with the UPS store twice now. She scanned it, gave me a receipt, and I had my credit from Amazon in a cople of hours. Yes, they wait until they have a full box to send it back, but you should have gotten your credit from Amazon that day. Did she give you a receipt? You need to call Amazon.

Same here. I took an Amazon return to the UPS Store last week. She scanned the return code on my phone, handed me the receipt and by the time I got home, I had already received notification from Amazon that they had credited my account. I agree, I would call Amazon’s customer service,

Re: Amazon returns

wildlifewitch — Fri, 30 Aug 2019 22:16:01 GMT

I did one today at the ups store. They scanned the qr code, handed me a receipt, and done. I got an email later regarding refund. Make sure you check defective, even if it's a stretch, as that might result in charges.

Re: Amazon returns

shoesnbags — Fri, 30 Aug 2019 22:49:13 GMT

@Karie2022

Did the product page say “free returns”? And was it sold by Amazon, or was it sold by a secondary seller and fulfilled by Amazon? Big difference.

The reason I ask is that I just made a return to Amazon two days ago and received a full refund. I repacked the item in the same bag and attached the label printed out from the Amazon site. Took it to a nearby UPS store and asked for a receipt, as I always do. Received email from Amazon stating my refund, which was the full amount that I was originally charged. ETA It said Free Returns at the top of the page I ordered from.

Re: Amazon returns

songbird — Sat, 31 Aug 2019 11:36:13 GMT

This happened once. We went to the nearby UPS center to return an Amazon product. They were closed for lunch. We were on our way for an appointment (which we could not break) so we left it there on the skid. The person at the store said we could leave it there. My husband was nervous about leaving it there, but we did. He checked the next day, and it was indeed returned. He got an email confirmation with the refund.

I once returned a DVD from Amazon (directly Amazon, not one of their partner stores) to Kohl's. I just walked up to a sales person told them, and left it loose in the bag! It was returned and I got a email confirmation. But it was far from me. I wish they partnered a better available store like Target. Kohl's always seem to be in the boondocks. Too far away!

Re: Amazon returns

Karie2022 — Sat, 31 Aug 2019 15:22:29 GMT

@shoesnbags wrote:
@Karie2022
Did the product page say “free returns”? And was it sold by Amazon, or was it sold by a secondary seller and fulfilled by Amazon? Big difference.

The reason I ask is that I just made a return to Amazon two days ago and received a full refund. I repacked the item in the same bag and attached the label printed out from the Amazon site. Took it to a nearby UPS store and asked for a receipt, as I always do. Received email from Amazon stating my refund, which was the full amount that I was originally charged. ETA It said Free Returns at the top of the page I ordered from.

Yes it was sold from AMAZON....I never had any issues when I was allowed to print the label, package it up myself and then bring to ups...it’s only since I have to bring the unpackaged item to ups and they generate a label and package it themselves, this is something new, at least for me.

Re: Amazon returns

CrazyDaisy — Sat, 31 Aug 2019 21:28:11 GMT

Took two returnes to Kohl's today. Simply scanned return from my phone, had the credit issued before I left the store. Kohl's also gave me a coupon for 25% off my entire purchase....took advantage of that today.