topic Re: Shipping in Community Chat

Shipping

tessam — Thu, 29 Aug 2019 06:17:21 GMT

I am wondering how long it takes to finalize the improvements that are being made to shipping. For months, I have had lengthy shipping delays and I just don't get it. Zappos gets stuff to you in a day and with no charge so I would think Q should be able to do much better regarding shipping times.

Re: Shipping

Foxxee — Thu, 29 Aug 2019 06:40:09 GMT

I bet QVC doesn't know the answer to that question.

Re: Shipping

Nuttmeg — Thu, 29 Aug 2019 07:05:33 GMT

Why shop at a store where you are not happy?

Re: Shipping

Kachina624 — Thu, 29 Aug 2019 07:18:16 GMT

QVC releases very little information so nobody knows. They'll be moving into a huge new warehouse in Bethlehem, Pa., when it's ready (?). It is thought to be the largest warehouse in Pa.

The past 2 months, all of my orders have shipped in 2-3 days. I think many problems have been resolved.

Re: Shipping

Mimi 1883 — Thu, 29 Aug 2019 11:13:48 GMT

I find the worst in shipping is Zulilly who is now owned by QVC. I don’t even shop their site anymore because everything I purchased took forever to receive. Cute things, but I can get a lot of them, or similar on Amazon in a fraction of the time.

Re: Shipping

kaydee50 — Thu, 29 Aug 2019 12:48:49 GMT

@Kachina624 If they got rid of their "stuff" via sales and other incentives instead of keeping items in inventory for literally years, they wouldn't need such a hugh warehouse.

Re: Shipping

judy0330 — Thu, 29 Aug 2019 13:17:31 GMT

@tessam I don't get it either. I ordered something from Nordstrom last night at 10 p.m. It will be here tomorrow -- with free shipping and returns.

Re: Shipping

Kachina624 — Thu, 29 Aug 2019 15:59:23 GMT

@Mimi 1883. Zulily's shipping time is clearly stated on the website and is slow because of the way they operate. I don't mind at all as I love the anticipation. FYI: Zulily is owned by the Qurate Retail Group, not QVC.

Re: Shipping

Mimi 1883 — Thu, 29 Aug 2019 16:06:15 GMT

@Kachina624 I can’t remember where I read about QVC owning Zulilly. They even carry a lot of the products as Q.

Re: Shipping

chrystaltree — Thu, 29 Aug 2019 17:24:36 GMT

Only the corporate office of QVC can answer that questions. I do think that the shipping delays have gone away for many of us. I'm in MA and my shipping times have returned to normal, I'm getting my packages for either Usps or UPS in 3-5 days. It's the same with my friends. I spoke with my friend who lives in Delaware a week ago. We are both big time QVC shoppers and she said the same thing, she's so happy the shipping delay problem is resolved. I think QVC is about 1000 times larger than Zappos so that is not fair comparison.

Re: Shipping

tessam — Thu, 29 Aug 2019 20:35:12 GMT

I never said I was unhappy just confused since QVC has made representations that they were improving shipping times. I was wondering if that was forthcoming. Slowed shipping does impact my purchase choices and if I am in a hurry to receive something I go elsewhere. Thanks for asking I hope this answers your question regarding my shopping choices

Re: Shipping

tessam — Thu, 29 Aug 2019 20:39:26 GMT

It may be larger thst is a fair point. I guess I was simply saying that others places such as Zappos manages shipping well. Amazon and Nordstroms also offer much faster and predictable shipping times as well for example. I really was simply wondering if there was an ETA on their stated improvements

Re: Shipping

Kachina624 — Fri, 30 Aug 2019 03:41:22 GMT

@kaydee50 wrote:
@Kachina624 If they got rid of their "stuff" via sales and other incentives instead of keeping items in inventory for literally years, they wouldn't need such a hugh warehouse.

@kaydee50. True. Somebody in upper management at the Q has the soul of a hoarder.

Re: Shipping

Italianmom — Thu, 12 Sep 2019 14:55:30 GMT

I think that QVC should do what Amazon Prime does...allow customers to pay a yearly fee for shipping and then when they place orders, the shipping is free to them.