topic Re: Spectrum Customers in Community Chat

Spectrum Customers

Jordan2 — Sat, 24 Aug 2019 23:50:21 GMT

I got my bill yesterday, I was still making the check out to Time Warner Cable. I noticed this bill I had to make it out to Spectrum. I noticed on my bill I had an adjustment total, a deposit interest of $13.86 and deposit credit of $25.00 for a total of $38.86 off my bill. I don't understand why the credit unless it has to do with the trouble Spectrum got into in New York state, we were suppose to get refunds, maybe this is it. Did anyone else get a credit on their bill?

Re: Spectrum Customers

IdahoGram — Sun, 25 Aug 2019 00:07:21 GMT

Why don't you call them and ask THEM?

Re: Spectrum Customers

QVCkitty1 — Sun, 25 Aug 2019 00:11:54 GMT

Back in March I was offered 3 months of HBO as a result of the judgement in NY state. There was no mention of a choice of that or a credit, I took the HBO and dropped it at the end of the free period.

Re: Spectrum Customers

Highlands72 — Sun, 25 Aug 2019 00:49:44 GMT

@IdahoGram wrote:
Why don't you call them and ask THEM?

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I can't speak for anyone else's experience, but calling Spectrum in my area can be an exhausting and unsatisfying use of valuable time.

Re: Spectrum Customers

AuntG — Sun, 25 Aug 2019 00:52:03 GMT

They finally took Time Warner off our bill.

Re: Spectrum Customers

Jordan2 — Sun, 25 Aug 2019 00:53:58 GMT

@IdahoGram wrote:
Why don't you call them and ask THEM?

I'll call them and ask, they'll tell me it's a mistake, I don't think so!

Re: Spectrum Customers

pigletsmom — Sun, 25 Aug 2019 01:08:57 GMT

I would think it was part of the settlement but I would have thought it would be done by now. I was only eligible for the free HBO and it was explained on my bill back in April or May so if you can look back on old bills maybe it will tell you.

Otherwise did you return any equipment like a modem or previosuly pay them a deposit for something. I find it weird it says deposit credit.

Re: Spectrum Customers

Jordan2 — Sun, 25 Aug 2019 01:48:09 GMT

@pigletsmom wrote:
I would think it was part of the settlement but I would have thought it would be done by now. I was only eligible for the free HBO and it was explained on my bill back in April or May so if you can look back on old bills maybe it will tell you.

Otherwise did you return any equipment like a modem or previosuly pay them a deposit for something. I find it weird it says deposit credit.

@pigletsmom I haven't changed anything. I think maybe Spectrum overcharged their customers on various things.

Re: Spectrum Customers

jellyBEAN — Sun, 25 Aug 2019 02:04:32 GMT

I got my Spectrum bill in the mail yesterday and put it to the side. I decided to go ahead and pay it today and when I wrote out the check, I noted they FINALLY have Spectrum as the payee instead of TW Cable. Took them long enough.

Unfortunately I got no credit. I do not live in NY, so maybe it was a NY thing.

I hate paying my cable bill but gotta have it these days.

Re: Spectrum Customers

lovesrecess — Sun, 25 Aug 2019 02:55:54 GMT

Our email is with Spectrum and they just changed the way the email website and the entire page looks. I can’t even figure out how to open the email...can only see what’s in the inbox.

Re: Spectrum Customers

CAcableGirl2 — Sun, 25 Aug 2019 05:58:55 GMT

@Jordan2 It sounds like a refund for a deposit that you paid (probably when you signed up for service with Time Warner Cable), and the interest on that deposit. To get over 50% back in interest, I bet you put that deposit down a long time ago!

Re: Spectrum Customers

pigletsmom — Sun, 25 Aug 2019 11:07:53 GMT

@CAcableGirl2 wrote:
@Jordan2 It sounds like a refund for a deposit that you paid (probably when you signed up for service with Time Warner Cable), and the interest on that deposit. To get over 50% back in interest, I bet you put that deposit down a long time ago!

Yes this is what I'm thinking. The refunds for the settlement I think would be done by now and were only if you had a certain level of internet service. A deposit could go way way back.

Re: Spectrum Customers

pigletsmom — Sun, 25 Aug 2019 11:11:16 GMT

@lovesrecess wrote:
Our email is with Spectrum and they just changed the way the email website and the entire page looks. I can’t even figure out how to open the email...can only see what’s in the inbox.

@lovesrecess When you are looking at the list of emails in the Inbox just click on the subject line of the email you want to read. Once you open one the list of all the emails will move to the left of the one you're reading. I actually like it that way. The old way I think you had to click and go back to the Inbox to see the other messages. You'll get used to it.

Re: Spectrum Customers

Hooty — Sun, 25 Aug 2019 17:18:22 GMT

@Jordan2, I noticed that it just said Spectrum when I was paying my bill, but I think the amount was the same, I didn't notice any "credits" to my account!

Re: Spectrum Customers

Lipstickdiva — Mon, 26 Aug 2019 18:58:03 GMT

My bill was just due a couple days ago and I noticed nothing different. I get my bill via e-mail. I know I didn't have credits because the amount was the same as I've been paying.

Re: Spectrum Customers

Cats3000 — Mon, 26 Aug 2019 19:05:41 GMT

@Jordan2 Gee. You mention problems with NYS and refunds. Did you call the company and ask for details? If you didn't, you've wasted time doing this posting.

Why do you care what others did or din't get? That's their problem to figure out.

Re: Spectrum Customers

Jordan2 — Mon, 26 Aug 2019 19:22:40 GMT

@Cats3000 wrote:
@Jordan2 Gee. You mention problems with NYS and refunds. Did you call the company and ask for details? If you didn't, you've wasted time doing this posting.

Why do you care what others did or din't get? That's their problem to figure out.

Gee, why so hostile? I was only wondering if anyone else had the same experience. I thought the point of the boards were to exchange ideas, ask questions, and get advice. @Cats3000 you have a good day.

Re: Spectrum Customers

shoppinmom1 — Wed, 28 Aug 2019 19:38:59 GMT

I called because I had received a credit...it WAS as a result of the settlement.

Re: Spectrum Customers

Jordan2 — Wed, 28 Aug 2019 22:03:46 GMT

@shoppinmom1 wrote:
I called because I had received a credit...it WAS as a result of the settlement.

@shoppinmom1 thanks for the information.