topic Re: Not receiving any e-mails from QVC in Community Chat

Not receiving any e-mails from QVC

lynn43 — Tue, 20 Aug 2019 20:53:22 GMT

Has naybody else had any problems receiving e-mails from QVC?

Re: Not receiving any e-mails from QVC

Pearlee — Tue, 20 Aug 2019 20:55:19 GMT

@lynn43 wrote:
Has naybody else had any problems receiving e-mails from QVC?

@lynn43 No, I get too many and will glady give you some of mine if you like.

Re: Not receiving any e-mails from QVC

Krimpette — Tue, 20 Aug 2019 20:55:31 GMT

I had something similar with HSN. I went into My Preferences and found that what I thought I signed up to receive was suddenly "un-checked". I went in and reset things today. Hopefully, tomorrow the HSN e-mails will return.

Re: Not receiving any e-mails from QVC

cowboy sam — Tue, 20 Aug 2019 21:31:28 GMT

@lynn43

Nope...like others i get several a day...

maybe ask help from a mod...

Re: Not receiving any e-mails from QVC

willdob3 — Wed, 21 Aug 2019 00:06:53 GMT

@lynn43

I stopped receiving emails a few years ago, I think. I do get ones if I order something but that is all. None of the others that I signed up for. I used to get texts, too. Did not get any help when I asked.

Re: Not receiving any e-mails from QVC

tobes — Wed, 21 Aug 2019 15:27:17 GMT

@lynn43 I receive them, but cannot open them says server does not recognize sender to check DNS . I added the email address to my contacts to no avail.

Re: Not receiving any e-mails from QVC

Bridgegal — Fri, 23 Aug 2019 19:14:33 GMT

People get emails from QVC? I ordered my first item in 1991 and I've never received an email from them. Fine with me too.

Re: Not receiving any e-mails from QVC

SeaMaiden — Fri, 23 Aug 2019 19:19:35 GMT

Lucky you!

Re: Not receiving any e-mails from QVC

hellodali — Fri, 23 Aug 2019 19:23:04 GMT

I don't know the last year I received an email from QVC. I have signed up at least three times and nothing. Many years ago I received a TSV notice every night and I would also receive a heads-up on upcoming TSV's that I might like based on my previous purchases -- but for a long, long time -- nothing.

I guess I'm not alone.

Re: Not receiving any e-mails from QVC

dooBdoo — Thu, 29 Aug 2019 19:54:42 GMT

@lynn43, @willdob3, @tobes, @hellodali

In the past, some posters have found they can trigger the email messages to start if they go into their settings and uncheck all the notifications, wait a few days, then go back in and check all those they want.

This is accomplished in the shopping area of the website, under "My Account," "Communication Preferences," "Email & Mobile Preferences."

Also, back on 2/26/18 @Beth-QVC posted on a similar thread that QVC's marketing division can investigate problems receiving email messages. In part, she explained "...Neither the Q or yourself put this block on - it has something to do with the servers and pathways used by different email groups... "

So, it might be that the moderators can help those who've noticed their messages have stopped getting through.

Maybe try a shoutout thread to them in the "Customer Care" sub-forum, since an email to their address (QVCSocialTeam@qvc.com) might not make sense (considering that you might not be able to receive their reply).

@tobes, This kind of internal block might be related to the problem you report, or you might need to contact your email provider and/or your internet provider to see if they can tell you why the server is rejecting the mail.

Re: Not receiving any e-mails from QVC

hellodali — Sat, 24 Aug 2019 02:56:36 GMT

@dooBdoo Thank you so much for taking the time to post that information. I unchecked everything and will wait a couple of days and then go back and make my selections.

If that doesn't work, I will definitely get in touch with the Mods and see if they can help.

I always enjoyed the advance notice emails from the Q; however, after writing so much and trying to get on the list and nothing working, I just gave up. Hopefully, this will work.

Again, I appreciate your post. That was very kind of you. I gave you a heart, but I wish I could give you ten!!

Re: Not receiving any e-mails from QVC

dooBdoo — Sat, 24 Aug 2019 03:14:50 GMT

You're welcome, @hellodali, and thank you for the kind words!❤️ My suggestions might not help... I don't know... but I thought it might be worth a try. These email issues are odd and seem to be persistent for a few customers but not all.

Re: Not receiving any e-mails from QVC

Judaline — Sat, 24 Aug 2019 13:40:57 GMT

I used to mail my return and that same day I would receive an email from QVC telling me, "your return is on its way!!" I haven't gotten one of those in months. I really appreciated them, too, drat.

Re: Not receiving any e-mails from QVC

tobes — Mon, 26 Aug 2019 12:15:08 GMT

@dooBdoo Thanks I will try your recommendations. I don’t have any problems on any other sites but still have problem with QVC. Shouldn’t happen if the want to sell.

Re: Not receiving any e-mails from QVC

hellodali — Mon, 26 Aug 2019 23:30:19 GMT

@dooBdoo I just checked when we exchanged posts and found I had unchecked everything last Friday. Today I went in and set it all back up. A message said to give them 10 days to make the changes.

I hope to start getting notices; however, if I don't, I will seek out the support of one of our mods.

Again, thank you for your advice. I have my fingers crossed.

Re: Not receiving any e-mails from QVC

Spacrazy — Mon, 26 Aug 2019 23:39:33 GMT

@lynn43: Now that you mention it, no, I haven’t been receiving them but it isn’t a problem for me. Seem like the Q is going through lots of changes lately.

Re: Not receiving any e-mails from QVC

dooBdoo — Tue, 27 Aug 2019 23:27:26 GMT

You're welcome, @tobes and @hellodali.😊 I appreciate your updates, just wish we could fix the problem which seems to highlight another of QVC's technical flaws. I hope we can find a solution to this. I just thought of this... it's a good idea to add QVC's email addresses to your contacts, if that hasn't been done. If other suggestions fail, there's always the option of changing your email address used on the Q site to another one, then unchecking all the communication preferences for notifications, then going back in and re-checking the ones we want, and see if they will appear in the new email account. If that works, there's a problem with QVC sending email to your previous email account for any number of technical reasons. Fingers crossed that something will work!😊