topic Re: QVC does not require feedback in Community Chat

QVC does not require feedback

Whosits — Fri, 09 Aug 2019 16:06:36 GMT

I have noticed for the second time recently that there was no feedback for an item. I was just told by a CHAT person that QVC policy does not feedback. So that leaves me to wonder why would they offer feedback on some items but not others? I will be steering away from anything that does not show feedback because it seems very suspicious to me.

Re: QVC does not require feedback

fthunt — Fri, 09 Aug 2019 16:22:31 GMT

Suspicious? Me too

But if feedback is all negative - that doesn't help in moving product. If no Review I just pass on that item. (buying less and less)

Re: QVC does not require feedback

ALRATIBA — Fri, 09 Aug 2019 16:29:23 GMT

@Whosits

By "feedback" do you mean product reviews?

-----

ETA: I never read them.

Re: QVC does not require feedback

chrystaltree — Fri, 09 Aug 2019 16:56:08 GMT

I assume feedback means customer reviews. No retailer requires a customer review. The vast, vast majority of customers do not post reviews. I don't post them, I don't read them and I totally resent retailers (yes, YOU Amazon) who pester and pester me for reviews. At best, I'll look to see how many stars something has, to get an general idea of how customers feel about it.

Re: QVC does not require feedback

Bri369 — Fri, 09 Aug 2019 17:36:18 GMT

If there's no review, I don't purchase it most times.

The policy that QVC has of opinions instead of reviews turns me off completely. I will not wade through opinions.

Re: QVC does not require feedback

Kachina624 — Fri, 09 Aug 2019 18:04:38 GMT

The only items I see without reviews are new items that are too recent to have been reviewed.

Re: QVC does not require feedback

Foxxee — Fri, 09 Aug 2019 18:31:36 GMT

If you mean reviews, I always read them before purchasing except for new items, of course.

They are voluntarily posted by buyers.

I always read the negatives first. I don't buy if too many say the same thing. Also don't buy if ratings are below 4 if they are legitimate, but read those reviews because some people are just too picky, some didn't buy the product, some bought sizes too small or too large then complained they were too tight or too baggy. Some give their weight and height, then say they wear a size that I know is much too small. Some just say they didn't like it and gave no reasons.

Some aren't objective. For example. They may trash an item because they just don't like it. I purchased a few things I didn't like the way they looked on me and said in my review, but didn't deduct stars because it was a personal preference. Overall, they were good quality and others liked them. I don't want to discourage other shoppers from buying something just because it doesn't look good on me.

But, I found a lot of the reviews are very good and worth reading.

Re: QVC does not require feedback

PhilaLady1 — Fri, 09 Aug 2019 18:51:50 GMT

QVC does not require feedback, and I do not think that there is any other retailer that does or can. How can any company enforce requiring feedback after you have already purchased something and it is in your possession. Impossible and probably illegal.

Re: QVC does not require feedback

Spurt — Fri, 09 Aug 2019 23:01:12 GMT

@Whosits wrote:
I have noticed for the second time recently that there was no feedback for an item. I was just told by a CHAT person that QVC policy does not feedback. So that leaves me to wonder why would they offer feedback on some items but not others? I will be steering away from anything that does not show feedback because it seems very suspicious to me.

@Whosits

I hope your talking about Reviews......Perhaps they finally wised up after many of us posted that we were tired of people posting reviews when they hadnt actually purchased and/or received the item yet.

Re: QVC does not require feedback

sunshine45 — Fri, 09 Aug 2019 23:46:56 GMT

which item number are you trying to get "feedback"/reviews for?

i buy what i want to buy......i generally take all reviews with a grain of salt. i purchase and usually decide for myself. i have LOVED items that people gave bad reviews on, i have HATED items that get great reviews.

Re: QVC does not require feedback

Whosits — Tue, 13 Aug 2019 17:56:32 GMT

which item number are you trying to get "feedback"/reviews for?

@sunshine45 wrote:
which item number are you trying to get "feedback"/reviews for?

The first one was a mattress by the Brothers (blanking out on their names!) The CC rep said it was new. But it wasn't new. I had seen it on before and thought about it so the second time I saw it on air I decided to look at the reviews. There were none.

The next time was Issac's 24/7 pants that have been around forever. You know there must be reviews for those pants. There was nothing, only questions about the item. The CC Chat person told me that QVC was not obligated to post reviews or I guess to open an item up for reviews!!

Re: QVC does not require feedback

Whosits — Tue, 13 Aug 2019 17:58:36 GMT

@Kachina624 wrote:
The only items I see without reviews are new items that are too recent to have been reviewed.

I know and that is why I couldn't believe what I was hearing about how they are obligated to ask for or post reviews.

Re: QVC does not require feedback

sunshine45 — Tue, 13 Aug 2019 22:01:36 GMT

@Whosits wrote:
which item number are you trying to get "feedback"/reviews for?
@sunshine45 wrote:
which item number are you trying to get "feedback"/reviews for?

The first one was a mattress by the Brothers (blanking out on their names!) The CC rep said it was new. But it wasn't new. I had seen it on before and thought about it so the second time I saw it on air I decided to look at the reviews. There were none.

The next time was Issac's 24/7 pants that have been around forever. You know there must be reviews for those pants. There was nothing, only questions about the item. The CC Chat person told me that QVC was not obligated to post reviews or I guess to open an item up for reviews!!

@Whosits

it would be helpful to have the items numbers so we could check to see if we could see reviews.

i did a search for scott living mattresses and all of them listed have reviews except for one.

i did a search for isaacs 24/7 pants and there are 145 options.....all of them have reviews except for two that are listed as NEW. my guess is that the two that are listed as new are too new to have reviews yet.

Re: QVC does not require feedback

Whosits — Wed, 14 Aug 2019 18:11:04 GMT

@sunshine45 wrote:
@Whosits wrote:
which item number are you trying to get "feedback"/reviews for?
@sunshine45 wrote:
which item number are you trying to get "feedback"/reviews for?

The first one was a mattress by the Brothers (blanking out on their names!) The CC rep said it was new. But it wasn't new. I had seen it on before and thought about it so the second time I saw it on air I decided to look at the reviews. There were none.

The next time was Issac's 24/7 pants that have been around forever. You know there must be reviews for those pants. There was nothing, only questions about the item. The CC Chat person told me that QVC was not obligated to post reviews or I guess to open an item up for reviews!!

@Whosits

it would be helpful to have the items numbers so we could check to see if we could see reviews.

i did a search for scott living mattresses and all of them listed have reviews except for one.

i did a search for isaacs 24/7 pants and there are 145 options.....all of them have reviews except for two that are listed as NEW. my guess is that the two that are listed as new are too new to have reviews yet.

Thank you so much for taking the time to do that. Probably my concern was ill founded then. I guess I'm too suspicious!

Re: QVC does not require feedback

DiAnne — Wed, 14 Aug 2019 18:31:50 GMT

I don't post them and I don't read them.

Re: QVC does not require feedback

DJs mom — Wed, 14 Aug 2019 19:29:23 GMT

@Kachina624 wrote:
The only items I see without reviews are new items that are too recent to have been reviewed.

That's strange because David's latest cookbook was customer top rated according to reviews when it hadn't even been shipped.