topic Re: Amazon and Kohl’s returns in Community Chat

Amazon and Kohl’s returns

summergal1 — Tue, 06 Aug 2019 02:08:36 GMT

So today I decided to return an item I purchased on Amazon. I printed the authorization, put it in it’s box (was a pair of shoes) and went to Kohl’s. They box, label and ship it back. I was a little concerned with it getting lost but it didn’t; in fact the return had been processed and with a credit to my account within hours.
Very pleased so far with this new collaboration
Pretty smart on the part of Kohl’s as it creates more traffic in the stores.

Re: Amazon and Kohl’s returns

Kachina624 — Tue, 06 Aug 2019 02:19:48 GMT

For me, it would be extremely time consuming to drive down to Kkohls and walk through the store to return something. I have difficulty with much walking and Kohls is off my usual path. I don't care for this arrangement.

Re: Amazon and Kohl’s returns

sunshine45 — Tue, 06 Aug 2019 02:46:33 GMT

@summergal1

i think it is great also.

last month i had four items delivered in one box.

one of them was damaged.

they sent me a new one the next day.

they gave me a month to return the damaged one......no box, no packaging needed. i just took the item to kohls with the return barcode they sent me and that was it.

super easy and no stress for me.

Re: Amazon and Kohl’s returns

deeva — Tue, 06 Aug 2019 02:46:34 GMT

I’ve never returned anything from Amazon. But I think the arrangement with Kohl’s is a great idea.

Re: Amazon and Kohl’s returns

patbz — Tue, 06 Aug 2019 03:17:47 GMT

New arrangement doesn't work for me; I'm 3 1/2 hrs from nearest Kohls and I never ever shop there. I hardly return anything to Amazon but I use their label and UPS.

Re: Amazon and Kohl’s returns

tucsongal — Tue, 06 Aug 2019 04:14:37 GMT

I seldom return anything, but I did do this once and got a 25% off coupon for Kohl’s.

Re: Amazon and Kohl’s returns

FranandZoe — Tue, 06 Aug 2019 11:56:23 GMT

Glad it works for some and you're happy about it. Not for me. Like someone else said I'd have to drive a half hour there and back. Not to mention deal with the crowds in the store which I hate - their checkout lines are always a nightmare. It's just easier for me to go to the Post Office. I've rarely returned anything to Amazon and when I did it was free return shipping.

Re: Amazon and Kohl’s returns

FrostyBabe1 — Tue, 06 Aug 2019 12:10:16 GMT

My closest Kohl's store is just 10 minutes away and is in the same mall as the UPS store, so I have both those options available to me. Returns at the UPS store have been quick and easy, and there isn't usually the long line that there tends to be at the Kohl's customer service desk. If it's not convenient for some for whatever reason, you're not compelled to go there. But it's nice to have another option available.

Re: Amazon and Kohl’s returns

Eileen in Virginia — Tue, 06 Aug 2019 12:09:07 GMT

I haven’t returned any Amazon purchases to Kohl’s yet, but I have used Kohl’s “pick up in store” option. It was seamless. Their customer service reps were very friendly and efficient. Although there were a few people in line ahead of me, my pick-up only took about 5 minutes. If the Amazon return process works as well as this, it should be a winner.

I have used the option to make Amazon returns at their orange lockers in various locations (supermarkets, convenience stores, etc.). It works very well and you receive your credit quickly. This might be more useful if you don’t have a Kohl’s store near your home.

Re: Amazon and Kohl’s returns

PINKdogWOOD — Tue, 06 Aug 2019 12:33:40 GMT

@summergal1 I started a post about this process last Friday since I tried this process at my local kohls for an amazon return too.

I am still waiting for my credit to be processed even though 2 clerks at kohls told me 'sure you'll have your credit within 24 hours'.

I am still waiting and I'm getting ready to have a chat with amazon as soon as I finish this post.

I'll never do this again for any returns I may have with amazon. The clerk at kohls was rude with me through the entire process. I was not at all rude with her. That's not me. I asked her a couple of questions on this process, she couldn't answer my questions. In fact another clerk was close by and interjected that she too had processed a couple of returns at another kohls location and said it was seamless, had her credits back indeed easily within 24 hours.

The clerk who processed mine printed out what she needed to print out, gave me my receipt number paperwork and prompted walked away leaving my package on the stand-alone amazon return counter. I was skepital right from the start. She didn't immediately put it in the bin they collect returns in. I wondered if someone might just walk by and 'take' my package.

Bottom line, I am still waiting. And now I'm awaiting a callback from an amazon rep to discuss this with me.

I won't do this again.

Re: Amazon and Kohl’s returns

PINKdogWOOD — Tue, 06 Aug 2019 12:35:21 GMT

@tucsongal Yeah, nice ploy right, to get us to spend more money in their store - NOT!

Re: Amazon and Kohl’s returns

NickNack — Tue, 06 Aug 2019 12:40:20 GMT

It's not just Kohl's they're doing this with. You can return it in this same way (without packaging it back up) to the UPS Store. I've done that with two items and my credit card was credited the same day. The UPS store is very convenient for me.

Re: Amazon and Kohl’s returns

PINKdogWOOD — Tue, 06 Aug 2019 12:58:42 GMT

Here's my follow-up from just speaking with an amazon rep on the phone:

I explained my return process at my local kohls from Friday Aug 1. She kindly looked at my account and she also did not see my refund processed. She immediately did the refund for me herself. She asked my feedback and I told her what happened. She also knows exactly which kohls I went to. She said she'd follow up with whomever she needed to speak with on this.

Of couser I thanked her much for her assistance.

Personally I do not recommend this process. I have very few returns to amazon, certainly not at all like I do here. I will make any further returns with amazon either with USPS or UPS.

Re: Amazon and Kohl’s returns

tobes — Tue, 06 Aug 2019 13:32:44 GMT

@FrostyBabe1 Will UPS print out your return label. I don't have a printer because I almost never use it. I thought I had read somewhere that UPS will print out label and return receipt. Thanks

Re: Amazon and Kohl’s returns

tobes — Tue, 06 Aug 2019 13:36:18 GMT

@NickNack Hi Nicknack - Does UPS provide a label and print out receipt, etc. I do not have a printer.

Re: Amazon and Kohl’s returns

Happiness Is Inside JOB — Tue, 06 Aug 2019 13:37:20 GMT

I am lucky, the Kohl's is about 5 minutes away from my house. I have a return of a cat toy so I will check out the process this week.

Re: Amazon and Kohl’s returns

tucsongal — Tue, 06 Aug 2019 13:46:40 GMT

@PINKdogWOOD wrote:
@tucsongal Yeah, nice ploy right, to get us to spend more money in their store - NOT!

——————

Of course it’s a sales tactic as is the whole return collaboration. I just happen to shop at Kohl’s so it’s a convenient option for me.

Re: Amazon and Kohl’s returns

sunshine45 — Tue, 06 Aug 2019 14:09:35 GMT

@tobes wrote:
@FrostyBabe1 Will UPS print out your return label. I don't have a printer because I almost never use it. I thought I had read somewhere that UPS will print out label and return receipt. Thanks

@tobes

at kohls all you have to do is have a smart phone and pull up a code that can be scanned by them. they do all the rest. you dont even need a box.

my guess is is that UPS store offers the same service.

Re: Amazon and Kohl’s returns

orphan annie325 — Tue, 06 Aug 2019 15:00:18 GMT

I think it's a nice option especially if they box the return for you. Just because you walk into a store doesn't mean you have to buy something, just use a little self-control. I don't know why so many have their panties in a twist about this option, if you don't want to go to Kohl's, go where you've always been going. For some it just might be more convenient.

Re: Amazon and Kohl’s returns

sgraham30 — Tue, 06 Aug 2019 16:01:20 GMT

@Kachina624 wrote:
For me, it would be extremely time consuming to drive down to Kkohls and walk through the store to return something. I have difficulty with much walking and Kohls is off my usual path. I don't care for this arrangement.

@Kachina624, I don't know if this is true with all Kohl's store, but at the one that I go to most often, the Amazon return area is right by the outside mall entrance to the store, you don't have to walk through the whole store. When I have an Amazon return, I drop off the return at the return desk, & then leave immediately. I don't go further into the store unless I have Kohl's returns at the same time.