topic Re: Auto Delivery Cancellations in Community Chat

Auto Delivery Cancellations

GAQShopr53 — Thu, 01 Aug 2019 23:15:19 GMT

Has anyone noticed an increase in auto delivery order cancellations?

I have been ordering Wakaya ginger and turmeric tea from HSN for years and just yesterday I received an email saying the product is no longer available. I do understand that products come and go but when the item airs at a later date for a higher price then I start to question the cancellations. I had several items cancelled by QVC for the same reason. Fortunately, the tea is still selling Wakaya's website but for a much higher price.

Re: Auto Delivery Cancellations

shoppinmom1 — Fri, 02 Aug 2019 00:09:35 GMT

Yes, my Heartland Fresh Chicken strips, which were on AD, were suddenly cancelled with no notice. I use them up, knowing that my next order will be on the way...not!!! I was very angry.

Re: Auto Delivery Cancellations

bikerbabe — Fri, 02 Aug 2019 00:13:58 GMT

That’s why many auto deliveries now have a limited time of two years. I can see if a vendor gets locked in to a price for too many years, they can end up losing money as the cost of the product goes up but the price to the buyer stays the same.

Re: Auto Delivery Cancellations

Scooty — Fri, 02 Aug 2019 00:42:15 GMT

Same with me about the Heartland Chicken Strips. First, I got a notice that they were out of stock and QVC was waiting to get more in stock. Then the plan was cancelled. Very disappointed.

Re: Auto Delivery Cancellations

shoppinmom1 — Fri, 02 Aug 2019 00:47:09 GMT

I understand about the price increases, but they could surely give us a little notice before the plan ends abruptly

Re: Auto Delivery Cancellations

Jordan2 — Fri, 02 Aug 2019 00:55:10 GMT

Actually I have cancelled a couple of my auto deliveries. I find if I have too many it’s hard to keep track of them. I try to limit myself to two.

Re: Auto Delivery Cancellations

GAQShopr53 — Fri, 02 Aug 2019 05:04:01 GMT

@shoppinmom1 wrote:
I understand about the price increases, but they could surely give us a little notice before the plan ends abruptly

I totally agree @shoppinmom1 there should have been more notice...then customers can order to ensure I don't run out.

Re: Auto Delivery Cancellations

GAQShopr53 — Fri, 02 Aug 2019 05:09:35 GMT

@bikerbabe wrote:
That’s why many auto deliveries now have a limited time of two years. I can see if a vendor gets locked in to a price for too many years, they can end up losing money as the cost of the product goes up but the price to the buyer stays the same.

I think it's more of an issue when you get a good product and all of a sudden you receive an email that the future shipments are cancelled. I do see where a lot of the QVC auto deliveries are limited and some are only a couple of shipments.

Re: Auto Delivery Cancellations

bikerbabe — Fri, 02 Aug 2019 05:12:38 GMT

I suppose it’s also possible that it’s the vendor who decides not to renew their contract with QVC to supply product.

Re: Auto Delivery Cancellations

depglass — Sat, 03 Aug 2019 13:58:41 GMT

I think it is the new management analyzing programs and coming to different conclusions on profitability.