topic Re: Returns at Kohls in Community Chat

Returns at Kohls

PINKdogWOOD — Thu, 01 Aug 2019 15:36:10 GMT

These would be amazon returns taken to local kohls - anybody here done this? I just did my first one. Had to call CS there to make certain they were taking these returns before I drove there.

For those of you who haven't tried this yet - I started my return on amazon, printed out everything I needed to take to kohls so I had the scanner box for CS to scan for my confirm number. CS was rude to me. I politely asked a couple of questions - when will it go back to amazon & she didn't know. "We put them in a bin, when it fills up, they go out" - how she didn't know. The paperwork she gave me had my receipted dropoff number was there and it indicated I'd have my credit back in 24hrs. Another CS kindly said she made her returns to another kohls and indeed had her credit back in 24hrs. I said thank you to her.

Meanwhile the CS who worked with me also just printed off something, stuffed it in my box, left my box on the counter and promptly walked away. This counter was a stand-alone not even at the service desk farther back in the store. My thought - what happens if some shopper in the store walks off with my package. No I didn't stand there until she actually put my box in the bin. Any questions I had she kept referring me to amazon because she did not know anything further about this process. I finally asked her why kohls is involved in this return process to which she said that amazon apparently has owned kohls for 2 years now.

My receipt also gave me a 25% off if I have a kohls charge card but only 15% without. I had no intention of spending any money while there. I left the store still wondering about this process. When I processed the return on amazon I wasn't even offered the choice as to how to return the goods.

Two good take-aways (I suppose), the distance driving to my local USPS vs kohls is about the same, and I should see my credit (without return s/h as for me they usually are) in 24hours.

Here's what I do know - if amazon does not get my return, they charge me again for the goods. This I know to be true.

Have you done this process? What do you think?

Re: Returns at Kohls

Krimpette — Thu, 01 Aug 2019 15:40:50 GMT

I'm surprised that Amazon has to actually receive the return back, or else they'll charge you. I would have thought that Kohl's is acting as their "agent" for returns, so if you have a receipt that you gave it to them, I would think that should be enough. JMHO.

Re: Returns at Kohls

jackthebear — Thu, 01 Aug 2019 15:41:33 GMT

I don't think Kohl's has been bought by Amz, I think we would have heard something about that

Re: Returns at Kohls

Sage04 — Thu, 01 Aug 2019 15:44:00 GMT

@PINKdogWOOD , your return has already been processed with Amazon so it´s not a problem. I know the returns aren´t picked up daily, only when the bin is filled, similiar to what some posters said about USPS and QVC.

Re: Returns at Kohls

Solar Is My Name — Thu, 01 Aug 2019 15:45:12 GMT

Just the other day was the first time I saw the option to make an AMAZON return at Kohls. I elected NOT to return it there. UPS has always been easy and reliable. Thanks for confirming that decision for me!

Re: Returns at Kohls

Krimpette — Thu, 01 Aug 2019 15:46:51 GMT

According to Google, Amazon does not currently own Kohls. But it sounds like they will at some point.

Re: Returns at Kohls

Daysdee — Thu, 01 Aug 2019 15:50:49 GMT

My last two Amazon returns showed I could take them to local UPS store without a box and take the bar code with the item. I have done that and within a couple of hours I have a confirmation that my refund is in process. Works for me.

Re: Returns at Kohls

Sage04 — Thu, 01 Aug 2019 15:52:21 GMT

@Krimpette , just saw it also. It said under the arrangements Amazon can buy Kohl´s shares.

Re: Returns at Kohls

fancy pantsy — Thu, 01 Aug 2019 15:58:32 GMT

some time ago i made a return at kohls. since then, i have made several returns at UPS store, and it could not have been easier ... plus, my refund was that same day!

Re: Returns at Kohls

Gayle2 — Thu, 01 Aug 2019 16:04:01 GMT

Amazon also uses UPS stores. I have returned cable boxes through UPS with their AT &T agreement. UPS does it on the spot so you may want to consider that option if the Kohls process seems unprofessional.

Re: Returns at Kohls

sarahpanda — Thu, 01 Aug 2019 16:10:25 GMT

I'm staying with UPS....By the time I get back home after dropping over a return, I always have an email from Amazon, saying that my return has been received and been credited back to my account.

Re: Returns at Kohls

NickNack — Thu, 01 Aug 2019 22:04:14 GMT

I recently had to return something from Amazon. I could have returned it without a box to either Kohl's or the UPS Store. The UPS Store is closer to me, and I returned it there. The man scanned my phone where my email was and gave me a receipt. He took my return and put it somewhere. It was very simple. I had my email from Amazon saying they had refunded me within a couple of hours. I'm sorry you had a bad experience at Kohl's.

Re: Returns at Kohls

PINKdogWOOD — Thu, 01 Aug 2019 17:33:51 GMT

Nice ladies, thans for all of your responses. I read every one and could speak to every one.

I misspoke or didn't give enough info on how I wanted to return. I got like 5 or 6 options - kohls no return s/h, return to an amaz store that's on Ohio St Univ campus - not going there as there's no parkg, return by UPS but I had to pay return s/h, I wasn't offered USPS which is what I typically gor for. The UPS store isn't as close by I go there when I have to return UPS as some of there vendors don't offer USPS but return is free. Rarely am I charged return s/h from a handful of vendors. Kohls was the recommended with no return fee so that's what I did.

Many of you indicated no matter your choice of return option, you said you received your credit back immediately. I don't receive my email until they've rcvd my return and a credit was processed, my credit to appear in 3-7 days. I assume this is the same process you're talking about as well.

I very well may go back to returning to USP as well. It's close enough in prox in a shopping plaza that it's easy to pop into the kroger if I need anything. I can get a receipt there too.

I'm just feeling uneasy about returns at kohls. Why in the world would they get involved in something like this, just seems odd.

Appreciate your responses.

Re: Returns at Kohls

Mersha — Thu, 01 Aug 2019 17:37:39 GMT

I did an Amazon return the other day at Kohl's.

Adjacent to Kohl's customer service department is a table/stand with an associate doing the Amazon returns.

I gave her the return, along with the Amazon printout. She asked if it was damaged, which was the case.

She scanned the return, gave me a receipt and also a 25% off coupon for Kohl's.

Great service to offer for the store because the chances that you will use that coupon on a purchase/purchases in the store are great.

Re: Returns at Kohls

colliemom4 — Thu, 01 Aug 2019 18:29:21 GMT

My Kohl's has a horrible customer service center. I've seen a lot people returning Amazon products there but haven't tried and don't think I want to. I hope others have better luck.

Re: Returns at Kohls

2Doods — Thu, 01 Aug 2019 19:27:49 GMT

Returning Amazon items to Kohls has been such a big convenience to me!!!! Customer Service has been great! After you start the return process online on the Amazon website, it's so easy! Kohls will pack up the merchandise, send it back, and I get the credit immediately.

Re: Returns at Kohls

CelticCrafter — Thu, 01 Aug 2019 20:09:16 GMT

I'll stick with taking it to the UPS desk at Staples.

By the time I get home I have an e-mail from Amazon saying that my credit has been put through to the credit card.

Re: Returns at Kohls

bonnielu — Thu, 01 Aug 2019 20:34:17 GMT

My Kohls is too far while my post office is up the street. I just ask for a return label and I take it to t he post office. I rarely return anything. I am very careful.

Re: Returns at Kohls

Anonymous032819 — Thu, 01 Aug 2019 22:07:46 GMT

@PINKdogWOOD

Why wold Kohl's get involved with Amazon returns?

That is so simple and easy to answer!

There are many Kohl's stores, so it makes it easy for the customer to return stuff to Amazon.

Plus, it gets people in to Kohl's, who will more likely than not, do some shopping there.

It's a win for Amazon.

It's a win for Kohl's.

See?

I told you that the answer was simple and easy!

Re: Returns at Kohls

Josmad — Thu, 01 Aug 2019 23:35:00 GMT

I just did an Amazon return at Kohls yesterday. The customer service rep was very nice. I was in and out in less than 5 min. The Kohls is a little closer than the UPS store. NBut I have alson had good service at the UPS store when I ahave returned AT&T receivers.