topic Re: Love Costco!!! in Community Chat

Love Costco!!!

NicksmomESQ — Tue, 23 Jul 2019 16:28:25 GMT

I bought a Keurig in Costco a little over a year & a half ago. A few weeks ago it started giving me trouble. It wouldn’t brew.I kept getting error messages on the display that the needle had to be cleaned or the pot had to be descaled.No matter what I did I kept getting the messages.

Went to Costco with the machine this morning.Customer Service looked it up to confirm I had made the purchase.They gave me a brand new Keurig!! The lady even apologized to me for my inconvenience.

Re: Love Costco!!!

ECBG — Tue, 23 Jul 2019 16:42:10 GMT

Amazing customer service!

Re: Love Costco!!!

pdlinda — Tue, 23 Jul 2019 16:52:30 GMT

@NicksmomESQ wrote:
I bought a Keurig in Costco a little over a year & a half ago. A few weeks ago it started giving me trouble. It wouldn’t brew.I kept getting error messages on the display that the needle had to be cleaned or the pot had to be descaled.No matter what I did I kept getting the messages.
Went to Costco with the machine this morning.Customer Service looked it up to confirm I had made the purchase.They gave me a brand new Keurig!! The lady even apologized to me for my inconvenience.

I compare all other retail experiences I have to Costco. Costco is #1 and all other retailers should take a cue from them.

Yesterday, I returned a 1/3 full carton of their facial wipes because when I opened a new pak the wipes felt dry and the expiration date for the carton was 2020. Without hesitation I was credited.

Amazon also has excellent CS.

Re: Love Costco!!!

Puppy Lips — Tue, 23 Jul 2019 17:05:36 GMT

@NicksmomESQ wrote:
I bought a Keurig in Costco a little over a year & a half ago. A few weeks ago it started giving me trouble. It wouldn’t brew.I kept getting error messages on the display that the needle had to be cleaned or the pot had to be descaled.No matter what I did I kept getting the messages.
Went to Costco with the machine this morning.Customer Service looked it up to confirm I had made the purchase.They gave me a brand new Keurig!! The lady even apologized to me for my inconvenience.

Now that is the way to build customer loyalty!

Re: Love Costco!!!

phoenixbrd — Tue, 23 Jul 2019 17:10:50 GMT

We love Costco's customer service. If we are investing in a major purchase (like an appliance or expensive bed), even if we pay a few more dollars (usually not the case) we choose to purchase at Costco because we know there will be no haggling over a return if the product is a dud.

Re: Love Costco!!!

conlt — Tue, 23 Jul 2019 17:18:41 GMT

Costco is my favorite place to shop.

Re: Love Costco!!!

sunshine 919 — Tue, 23 Jul 2019 17:42:21 GMT

@NicksmomESQ wrote:
I bought a Keurig in Costco a little over a year & a half ago. A few weeks ago it started giving me trouble. It wouldn’t brew.I kept getting error messages on the display that the needle had to be cleaned or the pot had to be descaled.No matter what I did I kept getting the messages.
Went to Costco with the machine this morning.Customer Service looked it up to confirm I had made the purchase.They gave me a brand new Keurig!! The lady even apologized to me for my inconvenience.

I like Costco, they seem to treat their employees well too.

Re: Love Costco!!!

lovesrecess — Tue, 23 Jul 2019 20:56:56 GMT

I buy things like vacuums and other appliances there so I know I can return easily. You don’t even need your receipt..they just look you up in their member system and they can see when and where you bought the item...
I have been thinking about getting a Keurig for DH but have hesitated due to all the bad reviews regarding reliability. I don’t want to have to deal with shipping it back anywhere if it stops working. I think I will go on and buy on at Costco. Easy return if he does t like it or it breaks.

Re: Love Costco!!!

kivah — Tue, 23 Jul 2019 22:43:08 GMT

A couple of years ago, I purchased 7 pairs of 14KT gold earrings from Costco. Several pairs had wide stems where I was unable to put thru my ear-lobes. I kept 3 pairs - and returned 4 pairs to Costco - I explained why - and got an immediate credit.

Last year I purchased an expensive leather loveseat from Costco on-line for my living room. They guarantee all their products and I never hesitate to buy from them. I've been a member for almost 25 years!!!!!

I Also Love Costco!!!!!!!!!

Re: Love Costco!!!

DiAnne — Tue, 23 Jul 2019 21:47:15 GMT

I love them also. I have shopped there for almost 30 years and never returned anything but it is nice to know you can if need be without any hassle.

Re: Love Costco!!!

millieshops — Tue, 23 Jul 2019 22:22:52 GMT

I like what I buy at Costco and even though I seldom buy anything much bad enough to return (flowers, foods, cleaning products rarely are bad) I appreciate that their return policy is superb.

I don't really expect quite the same in most places - I say that because Costco essentially make its profit from membership fees. Very, little comes from what they sell. I knew that used to be true and wondered if it changed. Did not.

In 2018 - Costco had income of $2.38 billion - $2.53 of that came from our membership fees. Not much at all from what we buy.

Re: Love Costco!!!

Tyak — Tue, 23 Jul 2019 22:28:36 GMT

They are great, aren't they?

Re: Love Costco!!!

kivah — Tue, 23 Jul 2019 22:50:58 GMT

I never feel like I'm paying a membership fee since I save much more than that from their great coupons they mail me monthly. Recently, I received a check for $58. from using my Visa/Costco credit card.

Costco's products are larger in size, better quality and lower in price than sold in the supermarket. I do a lot of shopping on-line and I've used their InstaCart delivery ---- so convenient.

Re: Love Costco!!!

SeaMaiden — Tue, 23 Jul 2019 23:49:27 GMT

@NicksmomESQ So what is the return policy at Costco for something like that? A year and a half is a long time to return something like that. Wonder when they will say no? Two years....five years...?

I doubt that the product itself has a year warranty. I probably would have never brought it back....good for you you took the chance.

Re: Love Costco!!!

Anonymous032819 — Tue, 23 Jul 2019 23:54:33 GMT

Costco will even take back DEAD Christmas trees.

Yup, actually happened, two years ago, as a matter of fact.

On January 4, 2017 a woman returned her DEAD Christmas tree to Costco, where they gave her her money back.

True story.

Re: Love Costco!!!

brandiwine — Wed, 24 Jul 2019 02:27:03 GMT

They're the best. Customer service is amazing

Re: Love Costco!!!

homedecor1 — Wed, 24 Jul 2019 03:56:18 GMT

I nevertake food but bought Members Mark 1/4 hot dogs at Sam's because they didn't have our regular brand, Hebrew National.

OMG they were terrible & too salty to our liking. My friend told me to take them back -- I thought no way.

Today, I took them back and they looked it up -- gave me refund. I was surprised as it was opened & food product!

I have Cuisinart coffee maker bought about 9 months ago from Kohl's. Was going to toss in trash this same friend told me to take back. Much to my surprise -- they looked it up & gave me a new one!

I like stores with good CS!

Re: Love Costco!!!

buyornot — Wed, 24 Jul 2019 20:00:04 GMT

@conlt wrote:
Costco is my favorite place to shop.

Costco, Wegmans and Amazon-BEST customer service!

Re: Love Costco!!!

chlema — Wed, 24 Jul 2019 22:21:35 GMT

@SeaMaiden My daughter worked at Costco in the customer service department for a few years. I was amazed at some of the things she would tell me - people returning things after having them for a few years - yes, years and a refund was issued. Didn't matter how long ago it was purchased. People would buy a big screen tv right before the super bowl and return it after the game.

Re: Love Costco!!!

NicksmomESQ — Wed, 24 Jul 2019 22:34:33 GMT

Lands End is another company that guarantees everything practically forever.