topic Re: Amazon's New Return Option in Community Chat

Amazon's New Return Option

ciao_bella — Sun, 21 Jul 2019 12:30:08 GMT

Yesterday, I returned an item I purchased at Amazon to Kohl's. It's Amazon's newest return option and, I must say, it was effortless. You don't need a box and just start your return online at Amazon, they give you a code (use your smartphone or print it out) and return it to any Kohl's. At Kohl's, they scan the code, give you a receipt that your item was returned along with a tracking # and it's done.

By the time I got home, which was about 15 minutes, I already had a message from Amazon that the item was returned and a refund will be issued. This morning, the refund amount was completed and issued back to my credit card. Now that's customer service!

Re: Amazon's New Return Option

chrystaltree — Sun, 21 Jul 2019 12:32:55 GMT

Yes, I knew about Kohls and Amazon returns. It's good to hear that the process went so smoothly.

Re: Amazon's New Return Option

judy0330 — Sun, 21 Jul 2019 12:55:03 GMT

I have done the same process -- but brought the return to a UPS store. Love it too!

Re: Amazon's New Return Option

10sluvr — Sun, 21 Jul 2019 13:12:55 GMT

plus, kohl's gives you a coupon to use, in the store.

Re: Amazon's New Return Option

Miss Pepsi — Sun, 21 Jul 2019 13:18:12 GMT

Amazon does returns right. I don't return much with them but it is ALWAYS painless

Re: Amazon's New Return Option

Danielle46 — Sun, 21 Jul 2019 14:45:18 GMT

I just experienced it. Went on Amazon because I had a return and saw I could bring it to Kohls! Was a bit confused at first but what a great idea.

Re: Amazon's New Return Option

magicmoodz — Sun, 21 Jul 2019 14:58:36 GMT

I am not a Kohl's shopper per se, but I give them big props for creative ways to stay relevant in an ever-declining retail (b&m) arena.

Re: Amazon's New Return Option

willdob3 — Sun, 21 Jul 2019 15:11:57 GMT

@ciao_bella

I guess it is nice for some.

I don’t return much to Amazon but I rarely go to Kohl’s and usually leave without making a purchase. I definitely don’t want a coupon I won’t use. The post office is closer to where I live than Kohl’s so I doubt I’ll ever take advantage of this option.

Re: Amazon's New Return Option

suzyQ3 — Sun, 21 Jul 2019 18:44:09 GMT

This sounds similar to a another new type of return shipping from Amazon that we've encountered recently.

You print a label online and take your item (no box needed) to your local UPS store. They give you a receipt and put your item in a box along with others' returns.

You also usually get your refund processed after leaving your package at UPS.

Re: Amazon's New Return Option

Jordan2 — Sun, 21 Jul 2019 19:34:58 GMT

It's not really convenient for me, the nearest Kohl's is farther away from me then the Post Office or UPS ( in Staples). I always save the box, I make sure I won't be returning the product before I get rid of it.

Re: Amazon's New Return Option

sunshine45 — Sun, 21 Jul 2019 19:37:58 GMT

@ciao_bella

i just did an exchange this way.

ordered four of the same item and one was damaged.

i started the return process and they sent me out a new one the next day.

they are giving me a month to get the damaged one to kohls .....no packaging required, just the code that i can pull up on my phone. if i dont get it there within a month they will charge me for the one they sent out.

Re: Amazon's New Return Option

OnlyShopsOnline — Sun, 21 Jul 2019 19:53:48 GMT

That's good information, especially if you don't have a return package!

I mostly return to the UPS store, which is about 5 minutes from my house. And, also get a same day refund. Kohl's is at least 20 minutes away, and I stopped shopping there years ago. But, good to know!!!

Re: Amazon's New Return Option

songbird — Sun, 21 Jul 2019 20:29:22 GMT

There isn't a Kohl near me, but that was an option given to me when I wanted to return a DVD. One of the options. I returned it at the UPS store. It was near by .

Re: Amazon's New Return Option

WildFlowerUnicorn — Sun, 21 Jul 2019 20:38:27 GMT

This is good to hear. I always disliked having to return anything to amazon and I do shop at Kohls alot!

Re: Amazon's New Return Option

shy bobcat — Sun, 21 Jul 2019 20:46:53 GMT

Question .... How do you return to Amazon if you don't have a printer?

Re: Amazon's New Return Option

sunshine45 — Sun, 21 Jul 2019 21:10:24 GMT

@shy bobcat wrote:
Question .... How do you return to Amazon if you don't have a printer?

you dont need a printer.

if you have a smartphone, you can return to a UPS store OR a kohls store and they will do everything for you. all you have to do is show the barcode that amazon will send to your email. all you need to bring with you is that barcode and the item. nothing else needed.

Re: Amazon's New Return Option

shy bobcat — Sun, 21 Jul 2019 21:21:42 GMT

@sunshine45

Thank you so much for your kind and informative response.

Re: Amazon's New Return Option

SydneyH — Mon, 22 Jul 2019 05:13:17 GMT

I think this was started back several months ago, I find using a UPS drop off much easier than a Kohl's store that is 16 miles away.

Re: Amazon's New Return Option

PINKdogWOOD — Mon, 22 Jul 2019 12:43:41 GMT

I'm curious as to what kohl's does with all these returns. Do they then in turn do the shipping back to amazon?

When I return to amazon I drive them to the ups that's close to me whic is as close as the kohls. Seems crazy to take amazon stuff to kohls except perhaps getting an email from amazon indicating my return was 'accepted'. I still have to wait 'x' amount of time to actually get my credit posted to my cc account. I just don't think this is going to get me my money back any faster.

Maybe I'm missing something. And if I'm at kohls making an amazon return, I'm now potentially lured into kohls to start buying again.

Re: Amazon's New Return Option

bonnielu — Mon, 22 Jul 2019 12:58:38 GMT

Great idea. But I rarely go to Kohls's. If I do I never seem to find anything I want or need. And the little rural post office is up the street.