topic Re: FedEx in Community Chat

FedEx

QVCkitty1 — Wed, 26 Jun 2019 23:20:43 GMT

I got an email saying my package was delivered and on my porch. I looked no package. I called Fed Ex and they took my info and said they would call me back after they investigated. They actually did call back and got more information, ( the color of my house etc.) , well long story short in an hour my package was delivered. This is not a big deal, but there are so many bad shipping experiences, I thought I would report a good one. 😻

Re: FedEx

Foxxee — Wed, 26 Jun 2019 23:29:13 GMT

I had a few similar experiences...with UPS, too. Called...both UPS and Fedex contacted the drivers. I was told drivers marked them delivered, but hadn't delivered them yet. They were delivered within an hour or two.

I was thinking if they had deliveries in a neighborhood, they marked all of them delivered at the same time, then delivered them.

Re: FedEx

Diva on The Q — Wed, 26 Jun 2019 23:30:04 GMT

Glad it all worked out.

Re: FedEx

Kachina624 — Wed, 26 Jun 2019 23:48:52 GMT

@QVCkitty1. Your experience is typical of my experiences with FedEx. They seem to be incapable of reading addresses.

Re: FedEx

QVCkitty1 — Thu, 27 Jun 2019 00:10:23 GMT

@Foxxee wrote:
I had a few similar experiences...with UPS, too. Called...both UPS and Fedex contacted the drivers. I was told drivers marked them delivered, but hadn't delivered them yet. They were delivered within an hour or two.

I was thinking if they had deliveries in a neighborhood, they marked all of them delivered at the same time, then delivered them.

At first I thought that might be the case, however I was notified twice. Once on the original shipping notice and then separately just to announce it was delivered. Thankfully the mistake was made right.

Re: FedEx

Mindy D — Thu, 27 Jun 2019 00:50:26 GMT

I had the same thing happen to me with UPS.

Re: FedEx

chrystaltree — Thu, 27 Jun 2019 13:35:23 GMT

I wouldn't call that a good experience. It's obvious that the driver did not leave the package on your doorstep when he said he did. He's was playing "work games", gaming the stats. He was probably running behind schedule, he was confident that he was going to get to you, so he put in the system that he did. He took a chance that you wouldn't see the text and until after he'd already left the package. It hasn't happened in a while but I have had that experience with FEDEX and UPS. They say it was delivered...it wasn't....but it was delivered later in the day.

Re: FedEx

sgraham30 — Thu, 27 Jun 2019 13:46:09 GMT

I had a similar issue a couple of days ago. I received a text that an online order that I'd placed had been delivered. I checked outside my front door, no packages. I opened the e-mail that had been sent, which said the delivery was left outside my back door. I checked outside my back door, there were no packages.

I have a 6 foot high privacy fence around my back yard. In the past, I've had the same problem with other delivery companies. (UPS) Instead of bringing the packages into my back yard, the driver left them outside the fence, which I thought the FedEx driver might have done.

I checked outside the fence, sure enough, the 4 boxes were left outside the fence. (4 28 lb boxes of kitty litter) My whole purpose ordering online was so that I didn't have to lug those heavy boxes a distance to get them in my house. (heart patient with shortness of breath issues)

I e-mailed the vendor immediately. The attitude was sorry, not our problem, which it isn't, but I wanted to let them know how their deliveries were being made. I got a $10 gift card for my "inconvenience," which isn't what I was after. I'll be going back to picking up my orders at the store in the future.

Re: FedEx

Grouchomarx — Thu, 27 Jun 2019 13:47:20 GMT

I ordered from Walmart with 2-day shipping via Fedex. They called while I was in the shower and said they couldn't figure out which building my apartment was in. So I called back and gave the information early in the day. They just decided to put it back in the sorting facility and deliver it the next day. IDIOTS! No other shipper or food delivery person has ever had this issue, they are morons. I think it's funny that a person whose only purpose in life is to deliver packates could not get this accomplished.

Re: FedEx

aggravated — Thu, 27 Jun 2019 14:03:45 GMT

FedEx and UPS both have their drivers' times down to minutes. There is no "fudge" time built into their schedules. No exceptions. They cannot drive around looking for an unclear address or spend time chatting, etc. They take the package back to their facility, the package gets additional details if necessary, and the package is redelivered the following day.

Re: FedEx

Montana — Thu, 27 Jun 2019 15:36:38 GMT

My retired UPS driver always knocked on my door and chatted with me all the time. Like he had all the time in the world. Now I wonder how he could do that.

The new drivers practically throw the packages on my porch and dash away.

Re: FedEx

Leapergirl — Fri, 28 Jun 2019 20:57:19 GMT

My QVC packages always seem to be delivered on the days I’m away overnight helping with my grandchildren. One time, the tracking said two packages were delivered on a day I was not home until very late in the day. When I came home, there was nothing on my porch. The next morning, I called UPS to see if it was possible they had not actually been delivered, and was told that would not happen. I called my neighbors to see if they had received my packages by mistake, nothing. The packages were delivered that day, a day after the tracking initially said it was delivered.

Re: FedEx

songbird — Sat, 29 Jun 2019 13:25:34 GMT

I already posted about this. An errant package from Shopbop. They said they delivered it. I combed the neighborhood asking if anyone had it. No one. I was forced to call Shopbop who said they would send another one. I called FedEx. They said they would do an investigation. Turned up a week later. They sent my package to my address ....in another state. Apparently they tossed my package on a truck going in another direction. I called back Shopbop. Told them never mind on another jean. To this day I'm not sure they believed me. Still shop with them though.

Re: FedEx

Shorty2U — Sun, 30 Jun 2019 04:51:26 GMT

I'm glad it was resolved. I have never had trouble with Fed Ex, UPS, or the USPS. But we prefer USPS to ship DHs ebay sales because its closest and cheaper IMO.

Just wanted to say too- My son just recently got a job at Fed ex in one of their warehouses.They pay well and have excellent benefits and seem to treat their employees respectfully. They work incredibly hard loading package's (believe me). My son lost 50 lbs working there in no time. We actually wormed he was sick! Nope hes not sick, its the hard job. Lifts and lifts his entire shift.